Fulfilment Coordinator
We are the UK's leading specialist in bonded warehousing and bespoke services for the travel retail industry, working with brand owners, airports, airlines, cruise operators, and ferry companies across the UK, Europe, and beyond.
Based in Totton, Southampton, we are seeking an organised, proactive, and energetic Fulfilment Coordinator to join our team. In this role, you will take ownership of stock management by planning, monitoring, controlling, and reporting on stock levels to support profitability, business growth, and exceptional customer service.
Key Responsibilities
- Support the Stock & Fulfilment Controller in managing stock ordering processes and responding to customer requirements, including seasonal demand fluctuations.
- Analyse stock ordering processes and procedures, identifying opportunities to improve efficiency and effectiveness.
- Monitor stock levels closely, considering lead times, minimum order quantities, shelf life, and best-before dates to optimise purchasing decisions and manage consignment stock effectively.
- Work with the Stock & Fulfilment Controller and clearance houses to minimise revenue loss by proactively managing and clearing short-dated stock before expiry.
- Assist in developing and improving order processing systems, policies, and procedures, ensuring operational objectives are achieved and supply-related issues are resolved promptly.
- Collaborate with senior management to contribute to business development initiatives and support the company's wider strategic objectives.
- Provide operational insights, data, and recommendations that support business growth, value creation, and continuous improvement.
- Deliver excellent customer service and build strong relationships through effective communication with customers and stakeholders.
- Maintain a strong understanding of the company's management systems and processes.
- Develop a working knowledge of HMRC regulations, particularly Notices 196 and 197, ensuring compliance with all relevant legal and regulatory requirements.
- Undertake additional duties as required to support the Stock & Fulfilment Controller and wider business operations.
Skills & Experience
Essential
- Good standard of education, including a minimum of five GCSEs (or equivalent) at grades A*–C / 9–4.
- Strong Microsoft Office skills, particularly Excel.
- Excellent organisational, communication, and time management skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong attention to detail with the ability to produce accurate, professional written correspondence and emails.
- Proactive problem-solving skills, with the ability to identify potential issues and recommend effective solutions.
- Confident communicator with a professional and customer-focused approach.
- Sound judgement and the ability to balance competing priorities effectively.
Desirable
- Previous experience in a stock control, fulfilment, supply chain, logistics, administration, or customer service role.
- Experience working within a regulated, warehouse, logistics, or travel retail environment.
What We're Looking For
The ideal candidate will be highly organised and motivated, with a positive, "can-do" attitude. You will enjoy working collaboratively, take ownership of your responsibilities, and be committed to delivering excellent service while supporting the continued growth and success of the business.
Salary
- £28,000.00 per annum, dependent on experience.
Benefits
- 25 days holiday plus Bank Holidays
- Life Assurance benefit (2x salary)
- Company pension scheme
- Employee Assistance Programme
- Free onsite parking
If you believe you have the skills, qualities, and attitude required to succeed in this role, we would love to hear from you. Apply now to become part of our team.
Pay: From £28,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
Work Location: In person
