Claims/ customer experience coordinator Work, Jobs in Ebbw Vale, Bgw (with Salaries)

Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
- £26,605 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
6d
Operations Manager
Grange Pavilion —Cardiff
- £31,000 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
Quick apply
5d

More jobs to discover

Find similar jobs that you might be interested in.

Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed. GCSE Maths and English or equivalent.
£26,605 a year
Quick apply
Scheduling Coordinator
Fire Protection Services Ltd —Llansamlet
Liaising with site managers, customers and internal departments. Strong background in *scheduling, planning or coordination roles* within construction,…
£32,000 - £34,000 a year
Quick apply
5d

I want to receive the latest job alerts for claims/ customer experience coordinator in ebbw vale, bgw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

claims/ customer experience coordinator jobs near ebbw vale, bgw

Operations Manager jobs in Cardiff

Customer Experience Coordinator jobs in Harrow On The Hill

Customer Experience Coordinator jobs in Hertfordshire

No Experience jobs in Accrington

Banking Customer Service jobs in Birmingham

No Experience jobs in Farnborough

Customer Experience Coordinator jobs in Lincoln

Remote Customer Success jobs in Remote

Project Manager jobs in Plymouth

Operations Manager jobs in Milton Keynes

Operations Manager jobs in Southampton

Assistant Site Manager jobs in London

Operations Manager jobs in Lichfield

Operations Manager jobs in Shropshire

Hospitality Manager jobs in London

Customer Experience Coordinator jobs in London

Customer Experience Coordinator jobs in Birmingham

Customer Success Manager jobs in Brighton

Part Time Customer Service jobs in Leeds

Customer Experience Coordinator jobs in Felixstowe

Claims/ Customer Experience Coordinator

BELFOR UK Ltd -
Cwmbran

Quick apply

Job details

Full-time
£26,605 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT
Communication skills

Full job description

Job Summary:

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

Responsibilities:

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

Qualifications and Experience:

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent

Preferred Skills:

Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel.
Excellent communication skills with the ability to deal professionally with customers.
Ability to switch between tasks

Benefits

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Job Type: Full-time

Pay: £26,605.00 per year

Work Location: In person

Quick apply

Refine Your Search

claims/ customer experience coordinator jobs in ebbw vale, bgw

Claims/ Customer Experience Coordinator

Customer Experience Coordinator

Operations Manager

More jobs to discover

I want to receive the latest job alerts for claims/ customer experience coordinator in ebbw vale, bgw

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected