It customer experience support analyst Work, Jobs in Edenfield, Lan (with Salaries)

Customer Due Diligence Analyst - Economic Crime
The Co-operative Bank —Manchester
- Up to £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
2d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
First Line Support Analyst
Marshalls PLC —Elland
- Full-time
- IT
- Communication skills
- Employee discount
Quick apply
1d
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Junior Credit Risk Analyst
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
1d
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
IT Support Technician
Advanced Supply Chain Group —Bradford
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
- Annual leave
4d
Contract Integration & Support Analyst
Incora —Mirfield
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Intermediate Data Analyst – Health Services
Bupa —Salford Quays
- £40,500 - £46,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Gym membership
Quick apply
23h
Intermediate Business Analyst
HippoDigital —Manchester
- £38,500 - £47,000 a year
- Agile
- IT
- In-person
- Employee discount
8d
Technology Risk Analyst
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
5d
Service Desk Analyst
EXL Service —Manchester
- Full-time
- Customer service
- Windows
- Organisational skills
- Employee stock purchase plan
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Data Centre Operator
Computacenter —Manchester
- 12 hour shift
- Customer service
- IT
- Time management
Business Systems Analyst 2 or 3
Metropolitan Council —Heywood
- £39.69 - £69.63 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
1d
Insight Analyst
Betfred —Warrington
- £29,000 - £30,000 a year
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Data Analyst
Beyond —Manchester
- Hybrid work
- SQL
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for it customer experience support analyst in edenfield, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it customer experience support analyst jobs near edenfield, lan

Customer Due Diligence Analyst - Economic Crime

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
Up to £37,000 a year
2 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Analysis skills
Communication skills
Banking
Time management

Full job description

About the role

Our AML team is responsible for ensuring the Society’s compliance with regulations by operating defences in relation to money laundering, Sanctions and terrorist financing. We are now recruiting a Customer Due Diligence Analyst to join them. This is a 12 month opportunity.

The role holder will be responsible for conducting comprehensive due diligence (including Enhanced Due Diligence) reviews on Retail and Business Banking clients and counterparties. This will include assessing operational legitimacy, ownership structures and commercial activity for Business Banking clients. They will also complete customer risk assessments, identifying where Enhanced Due Diligence is required in accordance with the Money Laundering Regulations, and manage the customer within the risk appetite of the Society.

Using a variety of sources, including publicly available sources, and through interaction with both internal and external stakeholders, such as other regulated firms and law enforcement, investigations will need to be documented accordingly to evidential standards, and provide recommendations for outcomes on investigations based on sound, verified evidence for approval. This will include, where appropriate, making disclosures under the prescribed and most appropriate format to the National Crime Agency (NCA).

This role operates Monday to Friday 9am – 5pm and once up to speed the team operate on a hybrid basis and are on-site at least 1 day a week either in our Coventry or Manchester office.

Our benefits include:

28 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with enhanced contributions
Maternity, paternity and shared parental leave
Extensive wellbeing support
Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications.

About you

To be successful you’ll need experience in hands on high volume CDD/KYC or Due Diligence including investigations and an understanding of corporate structures and you’ll be able to evidence when you’ve conducted and completed investigations with good decision making and time management skills, and have the ability to analyse conflicting information. You’ll be comfortable in a customer focused, fast paced and ever changing environment, as well as the ability to work independently and as part of a team.

To be successful in this role it’s essential you have:

Current experience of Customer Due Diligence/Enhanced Due Diligence in 1LOD from a banking background
Experience of transaction monitoring and SARs.
Evidence of working with stakeholders at all levels, with the ability to persuade and influence
An ability to interpret complex issues, good communication and strong decision making skills
Investigative, analytical and problem solving skills, able to assess information objectively and deliver solutions that are appropriate and fair
Confidence in the use of computer systems, including Microsoft Word and Excel.

Desirable experience will be:

Experience and understanding of the importance of customer care
Industry recognised qualifications such as the ICA Certificate in Anti-Money Laundering or be prepared to undertake one
A solid understanding of the current legislative and regulatory environment

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you

Apply Now

Refine Your Search

it customer experience support analyst jobs in edenfield, lan

Customer Due Diligence Analyst - Economic Crime

2nd Line IT Support Analyst