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- £48,643 a year
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VacancyTitle: Customer Relationship Management Product Manager

National Library of Scotland -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£48,643 a year

Benefits

Annual leave
Company pension

Qualifications

Relationship management
IT

Full job description

Salary

£48,643 per annum

Location

Edinburgh

This is a permanent, full time vacancy that will close in 4 days at 23:59 BST.

The Vacancy

We’re looking for a Customer Relationship Management Product Manager to lead the development and ongoing improvement of the Library’s CRM platform and related digital services.

This is a new role within the Library’s Digital Experience team. It will play an important part in helping the Library use data more effectively, improve service delivery, and build stronger relationships with people and communities across Scotland.

The role will lead the development of the Library’s CRM ecosystem, with a particular focus on Microsoft Dynamics. Working across teams and services, you’ll help shape how the Library manages audience, membership, fundraising and engagement data, and how that insight supports better user experiences and decision-making.

You’ll work closely with colleagues across digital, audience, fundraising, communications, IT and public services to develop joined-up, user-centred approaches to engagement and service improvement.

This is an opportunity to shape how insight is gathered, understood and used across the organisation. You’ll help move the Library away from disconnected and legacy ways of working towards a more connected and sustainable approach to digital engagement and service delivery.

What we are looking for -

We’re looking for someone with strong product, stakeholder and relationship management skills who can balance strategic thinking with practical delivery.

You’ll have experience leading CRM development in a complex organisation and be comfortable working across technical and non-technical teams. You’ll be able to translate organisational needs into clear priorities, workflows and system improvements, while building confidence and trust with colleagues across the Library.

You should also have experience or knowledge in areas such as:

Microsoft Dynamics CRM and related Microsoft platforms
CRM integrations, workflows and data governance
Audience engagement, membership or fundraising systems
Analytics, reporting and insight development
Digital service improvement and customer journeys
Working with suppliers, developers and cross-functional teams
Supporting organisational change, training and user adoption

What we can offer you -

If you join us, you’ll become part of one of Scotland’s premier cultural institutions — a National Library that safeguards the country’s memory through its remarkable collections. You’ll have the chance to work flexibly where the service allows, and you’ll benefit from a range of training and development opportunities. We offer generous annual leave, a competitive pension scheme, and, of course, the support of a team of great colleagues.

You can contact Màiri Lafferty at [email protected] if you have any questions about the post.

The closing date for applications is Monday 8 June 2026 and interviews will be held on Monday 22 June 2026. You can find the full job description below.

The National Library of Scotland

The National Library of Scotland preserves the memory of the nation with collections that span the centuries, from the earliest times to the digital age. Our collections document the influence of Scots at home and abroad, while reflecting the ideas and cultures of the world. They cover all aspects of human endeavour in multiple formats, including books, manuscripts, archives, websites, maps, music, moving image and sound.

We support education, research, business and innovation and our work enhances the reputation of Scotland as a country with a rich cultural heritage and a vibrant future. We are committed to providing easy access to our physical and digital collections and delivering services that are open and available to all. It is a place for inspiration, exploration and enjoyment, where everyone is treated with dignity and respect.

There are around 320 of us working at the Library who all contribute in different ways, whether welcoming our visitors, planning our events and exhibitions, developing and caring for our collections or looking after our buildings and people.

The Benefits

Flexible Working

Family Friendly

Civil Service Pension Scheme

Health and Wellbeing

Discounts and Free Entry

Generous Annual Leave

Apply Now

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VacancyTitle: Customer Relationship Management Product Manager

AMS Europe Team Lead Wealth & Front

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