About this role
Job Summary:
The Regional Workplace Operations Hub Lead will provide regional oversight to all offices operating within the UK North and Nordics Region. This position must ensure business needs are understood, and appropriate best value solutions are delivered to internal clients and stakeholders, while also ensuring that global/local/regional Workplace Operations policies, standards, and procedures are socialized and implemented within their location. Concurrently, this resource is expected to proactively identify opportunities for change and develop business cases for implementation.
Key Responsibilities:
- Delivery of Workplace Operations: To work with stakeholders and internal clients in the development, management, and implementation of strategic Global/ Regional/ Local Initiatives. The resource should be proficient in management of facilities, events, catering & front of the house.
- Collaboration with Local/ Regional Functions: Work with Local and Regional functional leads to ensure programs and projects are successfully delivered and implemented. On a day-to-day basis, partner with Local/ Regional functions to deliver exceptional service to internal clients and stakeholders. This includes, but is not limited to local, practical resolution of issues based on an agreed collaborative model; escalation for resolution when necessary; and support of functional resolution.
- Interpersonal skills: Ability to engage diverse set of partners, build long-term relationships, and create a collaborative and approachable environment, especially when working across departments or time sensitivity.
- Team Leadership and People Development: Is responsible for driving a high-performance culture; leading and developing a One-BlackRock focused team (including but not limited to full time & outsourced vendor staff), exemplifying BlackRock, and Workplace Operations’ core principles. This individual will build and manage an inclusive & diverse team grounded in BlackRock’s principles, with responsibility for developing direct reports. Serve as a local people leader, responsible for supporting employees in their professional development and serving as the local lead during cyclical HR related activities (e.g. performance reviews, compensation, training, etc.)
- Financial and Risk Management: Must focus on operational, financial, and reputational risk, managing activities to meet defined metrics. Provide consistent oversight and management of established financial objectives. Lead the development of annual site budgets to achieve financial targets and provide supervision to ensure targets are met.
- Functional Coordination: Must be able to work cross functionally with larger Enterprise Services to deliver a resilient, secure & safe working environment to our internal clients
- Vendor Management: Is responsible for developing and maintaining supplier relationships, for their location/ region. Additionally, is responsible for escalating functional supplier issues appropriately, in a timely manner. Is expected to participate in supplier QBRs (or other regular contract reviews) and is further expected to monitor performance against contract terms, i.e., KPIs and SLA, to drive high performance and best value for BlackRock.
- Projects and Program Management: Will support in overseeing local projects in collaboration with regional and global functional organizations. Efficiently run project processes, navigate trade-offs and effectively manage own and others’ time. High degree of organization and ability to balance multiple projects and tasks simultaneously.
- Problem solving: Structured and analytical leader with outstanding problem-solving abilities who can coordinate people under fast paced conditions, pull in key decision makers to prioritize issues and respond to clients and senior management.
- Sustainability: Is responsible for their site’s impact on the environment, supporting local activities as well as participating in global initiatives.
Specific skills
- AI utilization
- Business management
- Demonstrated financial literacy
- Successful in developing, managing, and tracking budget performance
- Track record of managing/supporting sites independently
- Working knowledge of travel management issues
- Demonstrate working knowledge of projects, lease understanding
- Working knowledge to develop SOW, SLA & KPI’s
- Working knowledge of Health & Safety requirements
- Experience of working with Business Continuity and Corporate Security
- Excellent verbal and written communication skills in English
- Proficient in the use of computer applications, including IWMS, data analysis tools including spreadsheets for financial analysis, etc.
- High degree of organization and ability to manage multiple projects and tasks simultaneously
Competencies
- Should have at least 10-15 years of industry experience, at least 2 years should be of an independent site responsibility.
- Results Oriented: Must operate in time-bound action plans in all areas of responsibility and must ensure that deliverables are met according to schedule.
- Leadership and Influencing skills: Must be comfortable working in a matrix organization, with a strong focus on collaboration combined with interpersonal skills and the ability to influence outcomes
- Strong emotional intelligence
Qualifications
- Experience working within the European Union.
- Real Estate/Hotel Management/ Graduate University background preferred.
- Client service experience required.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance( opens in new window) on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com( opens in new window). We also encourage you to get to know us on LinkedIn( opens in new window), Instagram( opens in new window), YouTube( opens in new window), X( opens in new window), and TikTok( opens in new window).
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
