Helpdesk coordinator Work, Jobs in Elderslie, Rfw (with Salaries)

Helpdesk Coordinator
CPMS Ltd —Elderslie
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
13h
Helpdesk Coordinator
OCS Group —Glasgow
- Overtime
- Customer service
- Microsoft Office
Quick apply
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
6d
Facilities Coordinator
JamesFisher —Inchinnan
- Microsoft Outlook
- IT
Subcontract Coordinator
ECG —High Blantyre
- £26,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Chiller Service Engineer
Daikin Industries Ltd. —Glasgow
- Overtime
- Communication skills
- Annual leave
Quick apply

I want to receive the latest job alerts for helpdesk coordinator in elderslie, rfw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Coordinator

CPMS Ltd -
Elderslie

Quick apply

Job details

Full-time
13 hours ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
English
Microsoft Office
Phone etiquette
Time management

Full job description

About CPMS

CPMS are a key supplier across the UK rail network, providing a diverse and comprehensive range of services in a variety of disciplines including infrastructure, construction, maintenance and building services.

We pride ourselves on delivering innovative and sustainable, multi disciplined solutions. This involved a strategic approach working collaboratively with our clients to ensure the effective operation, maintenance and renewal of rail infrastructure in a manner that minimises environmental impact, optimises resource utilisation, promotes resilience and enhances overall sustainability.

About the Role

We have an exciting opportunity for a knowledgeable, confident and enthusiastic Helpdesk Coordinator to join our small but busy team at our Head Office in Elderslie. This is a key support role within the business, acting as a central point of contact to ensure operational and administrative activities run smoothly and efficiently.

The successful candidate will play a vital role in coordinating day-to-day support requests, maintaining accurate system records and providing a high standard of service to both internal teams and external customers. Working in a fast-paced environment, you will be responsible for prioritising tasks, managing information across multiple systems and supporting the wider team to deliver timely and effective services across the rail network.

This role would suit an organised and proactive individual who thrives on responsibility, enjoys problem-solving and takes pride in delivering excellent customer service as part of a collaborative team.

Role Responsibilities

Coordinate and distribute work orders to Managers, ensuring clarity and timely action
Process purchase orders accurately and within agreed timescales
Log all reactive and planned tasks accurately within the CAFM system and prepare comprehensive job packs
Maintain and update the CAFM system with key information, including operative attendance, arrival and departure times, and job completion details
Act as the first point of contact for incoming calls, managing high call volumes in a professional, efficient and courteous manner
Manage the helpdesk inbox daily, ensuring all requests are logged, prioritised and responded to appropriately
Support the wider team with general administrative duties to ensure smooth day-to-day operations

What we are looking for

Excellent knowledge of Microsoft Office packages
Excellent time management skills
Ability to communicate effectively and demonstrate a high standard of customer service skills
Ability to organise own work schedule whilst working as part of a team
Experience within a similar role

What we can offer

Competitive salary
Company Pension
31 days annual leave, inclusive of bank holidays
Learning and Development opportunities

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

helpdesk coordinator jobs in elderslie, rfw