It support apprentice Work, Jobs in Ellesmere, Shr (with Salaries)

IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
10d

Check out these similar jobs

Based on your search for it support apprentice jobs.

IT Support Apprentice
QA Apprenticeships —Liverpool
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. Up to 35% off Sony brand products. Exposure to IT environments or support roles (e.g., school,…
£20,000 a year
5d
IT Apprentice
QA Apprenticeships —Manchester
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
£25,185 - £25,989 a year
4d

I want to receive the latest job alerts for it support apprentice in ellesmere, shr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support apprentice jobs near ellesmere, shr

It Apprentice jobs in South Shields Ne34

It Helpdesk jobs in London

It Apprentice jobs in Leeds

It Apprentice jobs in Nottingham

It Apprentice jobs in Antrim Bt41

IT Support Apprentice

Epwin Group PLC -
Telford

Apply Now

Job details

Full-time
10 days ago

Qualifications

Management
English
Leadership

Full job description

Hours of Work: Monday-Friday (35 hrs per week)

Job Purpose:

To provide ICT Helpdesk support, handle user requests and troubleshoot ICT issues for Swish Building Products users. Work closely with all areas of the business to support daily operations.

Promote and develop use of the ICT systems to generate efficiency improvements.

Key Accountabilities:

To provide 1st line support to all requests logged through the ICT Helpdesk system, as detailed below:

PC hardware and Desktop operating systems
Desktop software applications
Peripherals, such as, printers, telephones, etc.
Mobile device support
New equipment ordering and installation
Phone System administration and support
Promote cyber security awareness when dealing with requests
Management of ICT Storage room and consumables inventory levels
Asset management via the ICT Helpdesk system, to include software monitoring.
Escalation to 3rd party support and ensuring the request is resolved within agreed service levels.
Operate within a safe, healthy and environmentally responsible manner.
Creation of any documentation required to support the ICT change control process and internal procedures.
Ensuring that all areas of the ICT department are presented in a professional and organised manner.
Any additional tasks/projects, as requested by the Senior ICT Engineers and the ICT leadership team.

Key Experiences and Skills Required:

Microsoft 365 applications
Windows 11 OS
General PC Support
Basic PC hardware and peripheral repairs
Capable of clear and accurate communication, both written and verbal.

Desirables Skills, Qualifications and Experience Required:

Five GCSEs at level 4 or above, including English Language, Maths and a Science or Technology subject.

Personal Attributes:

Action orientated – Able to deal with problems in appropriate time frames
Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders

Apply Now

Refine Your Search

it support apprentice jobs in ellesmere, shr

IT Support Apprentice

Check out these similar jobs

I want to receive the latest job alerts for it support apprentice in ellesmere, shr

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected