UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price .
We are currently recruiting for a n Ecommerce I T Service Delivery and Business Analyst t o join our EU Ecommerce IT Team based in our London office. You will be reporting into the Senior Ecommerce IT Manager based in France and work closely with both internal and external teams at a local, European and even Global level.
W orking as part of the E-Commerce IT team you’ll be supporting the deployment of a n inhouse digital e-Commerce platform within UNIQLO Europe and responsible for the on-going Service Delivery and new service implementation of the new Platform in partnership with the e-Commerce Product Manager.
This is an opportunity for someone with excellent communication and stakeholder management skills . You’ll work cross functionally with internal teams including IT, Site Operations, Online Trading, Marketing Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, E commerce Carriers and third-party providers.
What you will be responsible for :
- Ownership of the technical administration and maintenance of the back end , front-end and product maintenance making sure the platform is operating well across all business functions, including on-site experience, order fulfilment , payment processing and digital marketing.
- Responsible for keeping abreast of all upcoming software updates, maintenance, launches.
Responsible for the implementations of mechanisms to monitor , manage and provide progress on all delivery activities.
Project Management and BA for Platform Enhancement :
Responsible for maintaining the centrali s ed documentation repository (Confluence, JIRA, MS) and supporting the e-Commerce Product Manager to create product specifications, release notes and progress reports.
- This role is expected to collaborate closely with user experience specialists, digital designers, copywriters, merchandisers, logistic and inventory control team – and many more – to shape new experiences and improve existing ones.
This role is expected to describe and escalate problems and errors to 3rd line support (Global HQ) or external partners and act as a problem owner until the problem would be resolved and the solution is delivered.
Skills, Experience and Attributes:
- 5+ years working within a service delivery and/ or technical role with a focus on logistics , warehouses and/or EC delivery carriers
- Significant experience working in a Retail digital/ecommerce team servicing on an EU or Global scale.
- Experience analysing business requirements and creating epics/user stories.
- Experience working with technical development Teams.
- Experience working with Pro duct Owner/Managers, Business/Technical Analyst and Agile.
- Experience working with external partners and/ or third-party vendors.
- Experience with payment platform/gateway to the EC system would be a plus
- Understanding of technologies such as HTML, AWS and microservices.
- Excellent knowledge of software such as Microsoft Office Suite, Miro, Jira and Confluence.
- Excellent knowledge of digital t ools such as CRM, CMS, Analytics and Optimisation tools.
- Understanding of business to technology mapping.
Please make sure you upload a CV in English .
UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
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https://www.fastretailing.com/eng/privacy/eurecruitment.html
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