Key Competencies and Qualities
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customer service orientation
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attention to detail and accuracy
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planning and organizing
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ability to multitask and prioritize
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professional appearance and attitude
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effective verbal and written communication skills
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team work
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flexible regarding work schedules
About The Role
Job Title: Front Office Receptionist
Location: Lough Erne Resort, County Fermanagh, Northern Ireland
Position Type: Full-time, 32 hours per week
Schedule: 4 days a week out of 7 days, to include weekends.
Shift Patterns:
- 7:30am to 4pm (Early)
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10am to 6:30pm (Middle)
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3pm to 11:30pm (Late)
About Lough Erne Resort:
Lough Erne Resort is a prestigious and award-winning luxury resort located in the picturesque County Fermanagh, Northern Ireland. Nestled on the banks of Lough Erne, our resort offers world-class accommodations, championship golf courses, a stunning spa, and exceptional dining experiences. We are dedicated to providing our guests with unparalleled service, making their stay a memorable and enjoyable one.
Job Description:
As a Front Office Receptionist at Lough Erne Resort, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. You will play a pivotal role in creating a positive and lasting impression, providing exceptional customer service and assistance throughout their stay.
Key Responsibilities:
1. Guest Check-In and Check-Out:
- Greet guests with a friendly and professional demeanour upon arrival.
- Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and payments.
- Provide information about the resort's facilities, services, and local attractions.
2. Guest Services:
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Arrange transportation, reservations, and other guest services as required.
- Maintain a thorough knowledge of resort amenities and events to assist guests effectively.
3. Phone and Email Communication:
- Manage incoming calls and emails, directing them to the appropriate departments or individuals.
- Handle reservations and inquiries via phone and email professionally and accurately.
4. Administrative Duties:
- Maintain accurate guest records, billing information, and room assignments.
- Handle cash and credit card transactions with precision and confidentiality.
- Complete end-of-day accounting and reporting tasks.
5. Hospitality and Professionalism:
- Create a warm and welcoming atmosphere in the lobby and reception area.
- Handle guest concerns and complaints diplomatically and effectively.
- Uphold the resort's high standards of hospitality and professionalism.
Qualifications:
- Previous experience in a similar role in the hospitality industry is preferred.
- Exceptional customer service and communication skills.
- Proficiency in using hotel management software and reservation systems.
- Strong organisational and multitasking abilities.
- Attention to detail and a commitment to delivering exceptional guest experiences.
- Availability to work flexible hours, including evenings, weekends, and holidays.
How to Apply:
If you are enthusiastic about providing top-notch guest service and want to be part of a dynamic team at Lough Erne Resort, please submit your cv and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Lough Erne Resort is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from candidates of all backgrounds.
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compute all guest billings, accurately post charges to guest rooms and house accounts
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listen and respond to guest queries and requests both in-person and by phone
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liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
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close guest accounts and check guests out
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review accounts and charges with guests during the check-out process
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process accurate payment of guest accounts
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maintain a neat and orderly front desk and reception area
Education, Skills and Experience
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guest/customer relations experience, preferably in a hospitality environment
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numeracy skills
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administrative skills
Required Criteria
Similar experience
Skills Needed
About The Company
A WORLD APART Lough Erne Resort, is the ultimate expression in old world heritage and new world luxury. Located minutes from Enniskillen, Irelands only island town, it is easily accessible from Belfast, Dublin, Derry, Donegal and Sligo Airports. Nestled on a 600 acre peninsula on the breath-taking Fermanagh Lakes, its 120 Luxury Rooms & Suites, offer stunning panoramic views from almost every vantage point. The Resort features two championship golf courses, including The Faldo Course, The Academy, The Thai Spa, 6 Conference & Meeting Rooms, a variety of innovative Dining experiences from our talented culinary team led by acclaimed Executive Head Chef Stephen Holland, combined with the adventure playground that is the Great Outdoors. Any stay at Lough Erne Resort guarantees the perfect combination of relaxation, adventure, fine food, delectable drinks and the warmest Fermanagh welcome. The resort team will work with you and your clients to curate event solutions and experiential programmes for our luxury Golf, Incentive, Meetings & Group travel products set against the incredible backdrop of the Fermanagh Lakes.
Company Culture
Careers at Lough Erne Resort
At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.
Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first
Need and Anticipation:
The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times
The Best Working Conditions:
We believe in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.
Company Benefits
You can expect excellent training and career development opportunities at Lough Erne Resort
Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Free parking, Competitive salary, Preferential room rates, Long service recognition, Social Opportunities, Employee of the Month, Employee Recognition Scheme
Salary
Up to £12.71 per hour
