Customer resolutions Work, Jobs in Erdington, Wmd (with Salaries)

Operational Lead
British Pepper & Spice Ltd —Birmingham
- £37,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Aftersales Advisor
BCA —Birmingham
- £14.11 an hour
- Rotating shift
- Customer service
- Salesforce
- IT
- Employee assistance programme
- Employee discount
Quick apply
Internal Sales/Customer Service
Thor Hammer Company Ltd —Solihull
- £27,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
5d
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
4d
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
3d
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- From £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
7h
Healthy Lifestyle Advisor
ICE Creates —Warwick
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- No degree
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Membership Support Advisor - 6 MONTH FTC
RICS —Birmingham
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
13d
Watch Repairs Administrator
Signet —Birmingham
- Part-time
- Administrative experience
- In-person
- Communication skills
- Employee discount
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Customer Service Executive
RIVIERA TRAVEL —Burton-On-Trent
- From £25,282 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
4d
Customer Services Officer (Contact Centre-based)
Midland Heart —Birmingham
- £27,953 a year
- No weekends
- Customer service
- IT
- Annual leave
- Employee discount
3d
Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Operations Co-ordinator
Trigo UK —Solihull
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business development
Quick apply
7h
IT Applications Support Analyst
JVM Castings (Worcester) Ltd —Kidderminster
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
- Free parking
- Life insurance
Quick apply
7d
Accounts Assistant (Accounts receivable)
HERMEQ —West Bromwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
14d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
Estates Liaison Officer (Housing)
Midland Heart —Birmingham
- £37,773 a year
- Travel
12d

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Operational Lead

British Pepper & Spice Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£37,000 a year
13 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Management
SAP
Organisational skills
Food safety
Leadership
Communication skills

Full job description

Job Overview
We are seeking a dedicated and experienced Operational Lead to oversee daily operations within our organisation. The successful candidate will be responsible for managing teams, ensuring operational efficiency, and maintaining high standards of quality and safety. This role offers an excellent opportunity for individuals with management experience to contribute to the growth and success of our company. The Operational Lead will play a pivotal role in coordinating activities across departments, implementing strategic initiatives, and fostering a positive work environment.

You will lead and coordinate production activities across Cook Room and Packing, ensuring operational efficiency, compliance, and team engagement. The role includes people administration, training compliance, and continuous improvement responsibilities to support a high-performing, empowered workforce.

Duties

Health & Safety

· Actively promote and further develop a Health & Safety culture through employee engagement and communication and strict adherence to site processes and systems.

· Build engagement within teams to drive effective hazard reporting.

· Address hazard findings promptly, determine root causes, and implement corrective actions.

· Ensure strict adherence to site safety processes and systems.

Operational Management

· Ensure that all production staff maintain high standards of hygiene and housekeeping, adopting a clean-as-you-go philosophy.

· Monitor production KPIs such as yield, downtime, efficiency, and waste, taking corrective actions when targets are not met.

· Support production planning by adjusting schedules and resources in response to operational challenges.

· Lead and coordinate the activities of team members during assigned shifts.

· Manage daily production activities, ensuring that output meets planned volumes and quality standards.

· Liaise with engineering teams to enhance equipment reliability, ensure timely resolution of breakdowns, and proactively minimise production downtime.

Team Leadership and Development

· Manage staffing issues including scheduling, absence management, and performance feedback.

· Support recruitment activities, including participation in interviews and candidate selection in collaboration with HR.

· Manage formal HR processes, such as disciplinaries, grievances, and return-to-work interviews in line with company policy.

· Provide strong leadership by setting clear expectations, offering consistent support, and driving accountability to achieve operational goals.

· Conduct end-of-shift handovers to ensure continuity across shifts by clearly communicating key updates and operational information.

· Conduct performance reviews and feedback sessions, identifying training needs and development opportunities.

· Complete onboarding for new staff, including documentation, inductions, compliance checks, and probation reviews.

· Maintain accurate training records and ensure compliance with operational requirements.

· Own holiday tracking and planning for the team.

Continuous Improvement

· Actively participate in operational meetings, providing insights and feedback to support continuous improvement initiatives.

· Encourage employee involvement in improvement initiatives, recognising contributions and fostering a culture of innovation.

· Track and report improvement outcomes, ensuring changes are sustainable and deliver measurable benefits.

Sustainability & Waste Reduction

· Support company sustainability goals by reducing energy usage, waste, and water consumption.

· Encourage recycling and responsible disposal of materials.

· Participate in environmental audits and initiatives.

Quality Assurance Support

· Work closely with the Quality team to ensure that quality checks are performed consistently.

· Ensure products are produced in line with food safety and site specifications and that issues from audits and checks are closed out promptly.

· Support investigations into customer complaints or non-conformances.

· Ensure traceability and documentation are maintained throughout the shift.

Communication and Collaboration

· Act as the key point of contact during the shift, ensuring effective communication across departments.

· Participate in daily and monthly operational meetings, contributing insights and solutions.

· Work closely with cross-functional teams including Quality, Engineering, HR, and Planning to resolve issues and align goals.

· Maintain accurate shift records and ensure timely reporting to senior management.

**Additional duties as and when required as per the needs of the business**

Qualifications/Requirements

Proven management experience within a similar operational or supervisory role.
Strong organisational skills with the ability to prioritise tasks effectively.
Excellent communication skills, both written and verbal.
Ability to lead, motivate, and develop teams in a fast-paced environment.
Ideally L3 Food Safety training or equivalent (if not already gained, must be willing to complete)
Knowledge on operational Policies; Food Safety, Glass Policy, Wood control, Metal control, Allergen Control, Hygiene Policy, Smoking Policy.
HACCP L2 or equivalent (if not already gained, must be willing to complete)
Sound understanding of health and safety regulations relevant to the industry.
Analytical mindset with problem-solving capabilities.
Ideally L3 Food Safety training or equivalent (if not already gained, must be willing to complete)

Pay: £37,000.00 per year

Benefits:

Bereavement leave
Company pension
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay

Experience:

Manufacturing: 2 years (required)
Management: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer resolutions jobs in erdington, wmd

Operational Lead

Aftersales Advisor

Internal Sales/Customer Service

Customer Service Advisor

Customer Resolutions Coordinator

Customer Service Advisor

App Support Analyst

Healthy Lifestyle Advisor

Membership Support Advisor - 6 MONTH FTC

Watch Repairs Administrator

Complaints Coordinator

Customer Service Executive

Customer Services Officer (Contact Centre-based)

Customer Service Consultant

Sales Support & Customer Care Specialist-12 Month FTC

Operations Co-ordinator

IT Applications Support Analyst

Accounts Assistant (Accounts receivable)

IT Field Engineer

Estates Liaison Officer (Housing)

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