Line it support technician Work, Jobs in Erdington, Wmd (with Salaries)

2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
IT Technician - Support & Networking (Coventry)
Mobile Testing Solutions Ltd ("MTS") —Coventry
- £24,300 - £27,000 a year
- Weekend availability
- Travel
- Computer networking
- Organisational skills
Quick apply
13d
Junior IT Technician
Doocey Group —Tipton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer networking
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
11d
IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
1d
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
IT Field Service Technician
The Peninsular and Oriental Steam Navigation Company —Coleshill
- Rotating shift
- ERP systems
- Windows
- Microsoft Office
Quick apply
3d
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
8d
Customer Support Technician Site ( United Utilities )
SCC —Birmingham
- Overtime
- Hybrid work
- Administrative experience
- Organisational skills
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Technician, Product Development
Mondelēz International —Birmingham
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
21h
IT Manager & Hands on Principal Technician
Doocey Group —Tipton
- Full-time
- IT
- Leadership
- Communication skills
Technician Recovery
City of Wolverhampton Council —Wolverhampton
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
10d
MET Technician (Night Shift)
FMG Repair Services —Birmingham
- £56,000 a year
- Night shift
- Automotive diagnostics
- Mechanical knowledge
- Annual leave
- Employee discount
Quick apply
6h
Ophthalmic Technician
Midland Eye Clinic —Solihull
- £25,000 - £28,000 a year
- Weekend availability
- Anatomy knowledge
- Organisational skills
- IT
Quick apply
Quality Technician (PDI) - Late Shift - 4 Day Week
Caterpillar —Desford
- £28,969.63 - £30,450.48 a year
- Full-time
- Assembly
- Travel
- Annual leave
8d
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Project management
- Agile
- IT
Freelance Electrical Engineer / Electrical Technician – 1 Day Project, Tamworth
Voxel Studio —Tamworth
- £350 - £500 a day
- Temporary
- In-person
Quick apply
1h
Customer Care Representative - Birmingham
Crown Lift Trucks Ltd —Birmingham
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
Quick apply

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2nd Line IT Support Technician

bk plus
Shenstone

Quick apply

Job details

Permanent | Full-time

Benefits

Employee assistance programme
Car scheme

Qualifications

Operating systems
LAN
Windows
IT support
Computer networking
Organisational skills
Mac OS
IT
Communication skills
VPN

Full job description

We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity to work efficiently under pressure to maintain high levels of customer satisfaction.

As a 2nd Line IT Support Technician your role will include:

Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions.

Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required.

Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment.

Document all resolution activities in the service management system, ensuring accurate and up-to-date records.

Collaborate with third party vendors and escalate issues when necessary to ensure prompt resolution.

Assist with the deployment of software updates, patches, and security measures across the organisation.

Contribute to the development and continual improvement of IT support processes and documentation.

Participate in IT projects, including system upgrades, rollouts, and migrations as directed by IT management.

Maintain compliance with organisational policies and procedures, including data protection and information security standards.

The Ideal 2nd Line will have:

Proven experience in an IT support role, preferably within a second line or similar capacity.

A Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications.

Experience troubleshooting network issues (LAN, WAN, Wi-Fi, VPN) and basic server administration.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Strong organisational skills and the ability to prioritise workload effectively.

Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable but not essential.

In return bk plus will offer:

25 days holiday + bank holidays

Access to an EAP system

24 hour access to GP

Access to a Green Car Scheme

4X death in service

**Please note for a short period the role may involve working from an office in Aldridge before working in Lichfield**

Diversity & Inclusion at bk plus

At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.

Quick apply

Refine Your Search

line it support technician jobs in erdington, wmd

2nd Line IT Support Technician

IT Technician - Support & Networking (Coventry)

Junior IT Technician

IT Technician

IT Service Desk Team Leader

IT Support Technician

IT Field Service Technician

Helpdesk Engineer

Customer Support Technician Site ( United Utilities )

IT Infrastructure Technician

Project Technician / Engineer - Midlands

Technician, Product Development

IT Manager & Hands on Principal Technician

Technician Recovery

MET Technician (Night Shift)

Ophthalmic Technician

Quality Technician (PDI) - Late Shift - 4 Day Week

IT Project Manager

Freelance Electrical Engineer / Electrical Technician – 1 Day Project, Tamworth

Customer Care Representative - Birmingham

I want to receive the latest job alerts for line it support technician in erdington, wmd

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