Head of customer Work, Jobs in Eye, Cam (with Salaries)

Head of Customer Account
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
2d
DDaT Team Administrator
Anglian Water Services Ltd —Peterborough
- £27,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Annual leave
12d
Customer Account Manager
Trade Mastermind Limited —Peterborough
- £40,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
Quick apply
10d
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Sales Manager
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Bar
- Sales
- In-person
Quick apply
5d
Head of Renewable Customer Service and Operations
GBSG Ltd —Donington
- £38,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Multi Skilled Tradesman/woman
TruBuild Group Ltd —Peterborough
- £40,000 - £45,000 a year
- Full-time
- Carpentry
- IT
- Power tools
Quick apply
HR Advisor - Health and Social Care
Glenholme Healthcare Ltd —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
3d
Head of Independent Living
Amplius —Peterborough
- £72,034.08 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Communication skills
1d
FOH Team Member
The Queen's Head —Peterborough
- £8.80 - £12.21 an hour
- Part-time
- Hospitality
- Employee assistance programme
- Referral programme
Quick apply
6d
Scheduler/Administrator
Ark Fire Protection Ltd —Peterborough
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Gym membership
Quick apply
5d
Bricklayer
TruBuild Group Ltd —Peterborough
- £38,000 - £45,000 a year
- Full-time
- IT
- Power tools
- Hand tools
Quick apply
3d
Category Manager
Ooni —Park
- Presentation skills
- Annual leave
- Employee assistance programme
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
Events Executive
Zellis —Peterborough
- Organisational skills
- Annual leave
Associate Market Access Manager
Coloplast —Peterborough
- Remote
- Travel
- Communication skills
Retail Area Manager
Entain —Peterborough
- Full-time
- Remote
- Hospitality
- Management
9d
Senior Category Manager
Ooni —Park
- Annual leave
- Employee assistance programme
Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
5d
BMW Technician
Prestige Engines Limited —Whittlesey
- From £40,000 a year
- Full-time
- Heavy lifting
- Customer service
- Maintenance
- Free parking
- Profit sharing
Quick apply
3d

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Head of Customer Account

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 a year
2 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Supervising experience
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Job Description:

Head of Customer Accounts

Company: Trade Mastermind
Location: Orton Southgate, Peterborough
Job Type: Full-time | Permanent
Work Location: In Person

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average of 370–400% growth.

We are proud to have opened our 20,000 sq. ft. Trade Mastermind University Headquarters, the world’s first dedicated university for trades. The state-of-the-art facility includes a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats.

If you are looking for a company where you can grow, thrive and make a real impact, Trade Mastermind offers an exciting and supportive environment.

Relight your passion for wanting to get up every day and make a difference.

Join a team that is shaping the future of the trade and construction industry.

Why Join Trade Mastermind?

Collaborative and supportive team culture
Strong opportunities for career growth
Forward-thinking and innovative company
Ongoing training and development
Competitive benefits package
Commitment to diversity and inclusion
Modern working environment
Meaningful and impactful work

The Role – Head of Customer Accounts

Reporting to: Chief Executive Officer (CEO)

The Head of Customer Accounts is responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth.

This senior leadership role focuses on customer satisfaction, account performance, and long-term client relationships. The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients.

Key Responsibilities Customer Journey Management

Oversee the full customer lifecycle from onboarding through to ongoing support
Ensure a seamless and high-quality customer experience
Identify opportunities to improve customer touchpoints and engagement
Monitor customer interactions and satisfaction levels

Customer Account Management

Lead the management of all customer accounts
Ensure key clients receive proactive and personalised service
Act as the escalation point for complex customer issues
Resolve customer concerns quickly and professionally

Retention and Growth

Develop and implement customer retention strategies
Identify opportunities for account growth and expansion
Analyse customer data to identify trends and potential churn risks
Support upselling and cross-selling opportunities

Team Leadership

Lead and manage the customer account management team
Set clear goals and performance targets
Conduct regular performance reviews and coaching sessions
Improve service delivery and team performance

Cross-Department Collaboration

Work closely with Sales, Marketing and Product teams
Ensure the customer experience is consistent across departments
Collaborate with Finance and Legal teams to ensure compliance and accurate billing

KPIs and Reporting

Define and track customer performance metrics
Monitor retention, satisfaction and account growth
Provide regular reports to senior leadership
Identify operational improvements

Continuous Improvement

Implement best practices in customer account management
Improve customer engagement and service processes
Stay up to date with industry trends and innovations

Requirements

Minimum 5 years experience in Customer Account Management or Operations leadership
Minimum 5 years management experience
Minimum 3 years supervisory experience
Strong leadership and team management skills
Excellent problem-solving abilities
Data-driven decision making skills
Strong organisational and communication skills
Experience managing customer accounts and retention strategies
Ability to lead and motivate teams

Benefits

Competitive salary £75,000 + commission structure
Company pension
Sponsored training and development
Modern office environment
Company equipment provided
Free on-site parking
Health and wellbeing programme
Company events

Apply Now

If you are an experienced leader with a passion for customer excellence and account management, we would love to hear from you.

Apply today and become part of Trade Mastermind’s mission to transform the trade industry.

Pay: £75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer jobs in eye, cam

Head of Customer Account

DDaT Team Administrator

Customer Account Manager

Customer Experience Manager

Sales Manager

Head of Renewable Customer Service and Operations

Multi Skilled Tradesman/woman

HR Advisor - Health and Social Care

Head of Independent Living

FOH Team Member

Scheduler/Administrator

Bricklayer

Category Manager

Quality Engineer

Events Executive

Associate Market Access Manager

Retail Area Manager

Senior Category Manager

Operational Excellence Lead

BMW Technician

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