Reactive customer service Work, Jobs in Falmer, Esx (with Salaries)

Reactive Customer Service Administrator
One Stop Kitchens Ltd —Hailsham
- £25,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
9d
Transport Enforcement Officer
Brighton & Hove City Council —Hove
- £29,064 - £31,022 a year
- Full-time
- Presentation skills
- IT
- AI
- Annual leave
10d
Service Manager - Hard FM
Equans —Brighton
- Full-time
- Customer service
- Engineering
- University
- Annual leave
- Employee assistance programme
Logistics & Warehouse Manager
APS Sussex —Hove
- £30,000 - £36,000 a year
- Full-time
- Supervising experience
- Driving
- Organisational skills
- Free parking
Quick apply
Marketing Executive - Social Media
Park Holidays UK —Bexhill
- £26,000 a year
- Full-time
- Hospitality
- Sales
- Social media management
- Employee assistance programme
- Employee discount
Caretaker - Student Accommodation
Student Roost —Brighton
- £13.45 an hour
- Full-time
- Maintenance
- Electrical experience
- Communication skills
Quick apply
6d
Planner
Lanes Group —Worthing
- £34,000 a year
- Full-time
- Computer networking
Quick apply
Property / Building Manager
Marine Gate Holdings Limited —Brighton
- £21,333 - £22,933 a year
- Part-time
- Organisational skills
- IT
- In-person
- Sick pay
Quick apply
6d
Arborist
Brighton & Hove City Council —Brighton
- £29,064 - £31,022 a year
- Overtime
- Maintenance
- Presentation skills
- AI
Hard Services Manager - Brighton
Chartwells —Brighton
- £42,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Field Service Engineer - Crawley & West Sussex
Matthew Algie —Crawley
- £35,000 - £37,000 a year
- Full-time
- Customer service
- Maintenance
- IT
- Annual leave
- Employee assistance programme
Senior Service/Drainage Engineer
Clearmasters (environmental) Ltd —Crawley
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Maintenance
- Electrical experience
- Free parking
Quick apply
Multi-Trade Technician
EQUANS —Brighton
- Annual leave
- Employee assistance programme
Senior Arborist
Brighton & Hove City Council —Brighton
- £32,061 - £33,699 a year
- Overtime
- Maintenance
- Presentation skills
- AI
Maintenance Planner
Salute Inc. —Gatwick Airport
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
Quick apply
Principal Highway Steward -Drainage
WSCC —Worthing
- £44,075 - £47,181 a year
- Full-time
- Civil engineering
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
6d
Part Time School Cleaning Operative ( Cleaner ) Coolham
Incor Group Management Ltd —Horsham
- £12.71 an hour
- Part-time
- English
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
10d
Mobile M&E Engineer
Equans —Crawley
- Full-time
- Schematics
- Annual leave
- Employee assistance programme
Technical Survey and Service Engineer - Renewables
Installio —Crawley
- From £50,000 a year
- System design
- Plumbing
- Leadership
Quick apply
Contractor - Site Electrician
Ricardo —Shoreham by Sea
- Microsoft Word
- Microsoft Excel
- Maintenance

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Reactive Customer Service Administrator

One Stop Kitchens Ltd
Hailsham

Quick apply

Job details

Full-time
£25,000 a year
9 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Catering
Microsoft Office
IT
Communication skills

Full job description

About the Role

We are looking for a highly organised and proactive Reactive Customer Service Administrator to join our growing commercial kitchen maintenance team. This is a fast-paced role where no two days are the same. You'll be responsible for managing reactive service requests, booking breakdowns, and ensuring customers receive outstanding service from the moment they report an issue through to completion.

If you're confident on the phone, enjoy problem-solving, and thrive in a busy environment, we'd love to hear from you.

Key Responsibilities

Answer incoming calls and emails from customers reporting breakdowns and service requests.
Log and manage jobs using our CRM/service management system.
Book in reactive breakdowns and ensure engineers have the information they need.
Chase outstanding jobs, parts, and updates to ensure timely completion.
Provide regular updates to customers on the progress of their jobs.
Liaise with engineers, suppliers, and customers to resolve issues efficiently.
Prioritise urgent breakdowns and ensure they are dealt with promptly.
Maintain accurate records and keep all job information up to date.
Monitor open jobs and proactively follow them through to completion.
Work towards and maintain departmental Key Performance Indicators (KPIs), including response times, job progression, customer communication, and service delivery targets.
Be aware of service level agreements (SLAs) and ensure jobs are managed in line with customer expectations and company standards.
Follow up completed works to ensure customer satisfaction.
Support the service team with general administration and day-to-day operations.
Deliver a high standard of customer service at every stage of the process.

What We're Looking For

Excellent communication skills and confidence speaking on the phone.
Strong customer service experience with a professional and friendly manner.
Highly organised with the ability to multitask in a busy environment.
Ability to work under pressure and prioritise competing demands.
Experience using CRM or job management systems (preferred but not essential).
Good IT skills, including Microsoft Office and email systems.
A proactive attitude with the ability to chase jobs and see them through to completion.
An understanding of working towards KPIs and meeting service performance targets.
Strong attention to detail and excellent problem-solving skills.
A positive team player with a willingness to help wherever needed.

Desirable Experience

Previous experience in a customer service or service administration role.
Experience within facilities management, engineering, maintenance, or commercial catering equipment industries would be advantageous.
Experience handling reactive maintenance or breakdown calls is a bonus.

What We Offer

Full-time, permanent position.
Competitive salary based on experience.
Training and development opportunities.
Supportive and friendly team environment.
Opportunity to grow within a well-established commercial kitchen services company.

Ideal Candidate

You are organised, proactive, and enjoy working in a fast-paced environment. You take ownership of your workload, communicate confidently with customers and engineers, understand the importance of achieving KPIs and service targets, and are committed to delivering excellent customer service while ensuring jobs are followed through from start to finish.

Pay: £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

reactive customer service jobs in falmer, esx

Reactive Customer Service Administrator

Transport Enforcement Officer

Service Manager - Hard FM

Logistics & Warehouse Manager

Marketing Executive - Social Media

Caretaker - Student Accommodation

Planner

Property / Building Manager

Arborist

Hard Services Manager - Brighton

Field Service Engineer - Crawley & West Sussex

Senior Service/Drainage Engineer

Multi-Trade Technician

Senior Arborist

Maintenance Planner

Principal Highway Steward -Drainage

Part Time School Cleaning Operative ( Cleaner ) Coolham

Mobile M&E Engineer

Technical Survey and Service Engineer - Renewables

Contractor - Site Electrician

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