Service desk Work, Jobs in Falmer, Esx (with Salaries)

First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
2nd Line Support Engineer
Netsense —Burgess Hill
- £25,000 - £35,000 a year
- Full-time
- Azure
- Scripting
- In-person
Quick apply
13d
IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
2d
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
10d
National Sales & Contracting Administrator
Sweeptech Environmental Services Limited —Haywards Heath
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
2d
2nd Line Technical Support Analyst
Carden I.T Services —Brighton
- Full-time
- Microsoft Office
- Travel
- IT
IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
Customer Service/Support Representative - part time
CAE Inc. —Burgess Hill
- Part-time
- Hospitality
- Customer service
- Administrative experience
12d
Microsoft Copilot Manager
The Pensions Regulator —Brighton
- £72,257 a year
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
- Annual leave
- Flexitime
4d
Infrastructure Operations Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £45,000 a year
- Azure
- Windows
- Presentation skills
Business Support Administrator
Beever and Struthers —Gatwick Airport
- Full-time
- Hospitality
- Customer service
- Microsoft Office
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Business Support Administrator
Menzies LLP —Gatwick Airport
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Adur District
14d
Business Administrator
Beever and Struthers —Gatwick Airport
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
IT Operations Engineer - Fixed Term Contract
Horder Healthcare —East Grinstead
- Up to £27,222 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Business Administrator
Menzies LLP —Crawley
- Full-time
- Customer service
- Microsoft Office
- Administrative experience

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IT Applications Technician
Surrey Police & Sussex Police Collaboration —Lewes
Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions. Generous and supportive parental leave.
£30,897 - £33,603 a year
4d
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
Good Communicator – Clearly explaining technical issues and keeping customers informed. Proactive in Nature – Identifying and addressing issues before they…
£44,000 - £50,000 a year
Quick apply
10d

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First Response Engineer - Service Desk - MSP

Uptime -
Brighton and Hove

Quick apply

Job details

Full-time

Qualifications

Windows
Microsoft Office
Analysis skills
Remote access software
IT support
Communication skills
Information Technology

Full job description

Job Description:

First Responder Engineer - Initially office-based (first 6-months) and then Hybrid.

What’s this role about?

You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.

Shift Pattern:

Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.

What experience do I need?

Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn't necessary for the right person, as having a customer-first attitude and a passion for IT will be key.

Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows 10/11.
Office 365.
Microsoft Office.
Printers and Scanners.
Various customer applications.
Using our PSA platform to log and respond to support tickets.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

Quick apply

Refine Your Search

service desk jobs in falmer, esx

First Response Engineer - Service Desk - MSP

2nd Line Support Engineer

IT Service and Support Analyst

3rd Line Service Desk Technician

National Sales & Contracting Administrator

2nd Line Technical Support Analyst

IT Service Desk Engineer (Apprenticeship)

Customer Service/Support Representative - part time

Microsoft Copilot Manager

Infrastructure Operations Analyst

Business Support Administrator

End User Support Technician

Business Support Administrator

Senior Administrator - Desk Side Services, AMT Asset Management Software

Business Administrator

IT Operations Engineer - Fixed Term Contract

Business Administrator

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