Senior process Work, Jobs in Farcet, Cam (with Salaries)

Head of Customer Account
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
1d
People Operations Manager
Malary Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Human resources
- Free parking
- Annual leave
Quick apply
5d
College governor
Sense Volunteers —Peterborough
- Leadership
11d
Commissioning General Manager
Aiyara Partners —Peterborough
- £65,000 - £80,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
11d
Credit Risk Manager
Fleet Assist —Huntingdon
- £40,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Maths
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior Specifications Officer
Pilgrim's Europe —Huntingdon
Quick apply
8d
Graduate Management Trainee - Peterborough / Huntingdon
Enterprise Mobility —Peterborough
- Full-time
- Sales
- Customer service
- Bachelor's degree
Senior Executive Assistant
Peterborough City Council —Peterborough
- £39,152 - £42,839 a year
- Communication skills
- Annual leave
- Employee discount
4d
Night Shift Operations Manager
Tayto Group Limited —Corby
- £55,500 - £62,500 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
11d
Senior Architect Director
Thiink Property —Farcet
- £40,000 - £55,000 a year
- AutoCAD
- Master's degree
- Project management
Quick apply
Operations Assistant
Halo Corporate Finance —Kettering
- £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- No experience needed
- Free parking
Quick apply
1d
MHST Senior Wellbeing Practitioner
East of England Community Health and Care NHS Trust (Cambridgeshire) —Peterborough
- £39,959 - £48,117 a year
- Full-time
- Management
- Travel
- School
11d
Senior Technical Coordinator/ Development Engineer
Ashwood Homes —Spalding
- £50,000 - £55,000 a year
- Full-time
- AutoCAD
- CAD
- Project management
- Free parking
Quick apply
Senior Care Assistant
Avery Healthcare —Peterborough
- £13.75 an hour
- 12 hour shift
- Care plans
Quick apply
17h
HR Business Partner
Guttridge —Spalding
- Human resources
Transport Performance & Optimisation Manager
Deanta UK Ltd —Ely
- £60,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Travel
- Computer networking
- Free parking
- Annual leave
Quick apply
1d
Site Manager
MWHTreatment —Peterborough
Senior Salesforce Engineer
Compare the Market —Peterborough
- Salesforce
- Financial services
Quick apply
10d
Network Engineer
IT Naturally —Peterborough
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Communication skills
- Free parking
- Employee discount
Quick apply
Deputy Manager
Ideal Social Care —Peterborough
- £37,000 - £42,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Employee discount
Quick apply
2d

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Head of Customer Account

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 a year
1 day ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Supervising experience
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Job Description:

Head of Customer Accounts

Company: Trade Mastermind
Location: Orton Southgate, Peterborough
Job Type: Full-time | Permanent
Work Location: In Person

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average of 370–400% growth.

We are proud to have opened our 20,000 sq. ft. Trade Mastermind University Headquarters, the world’s first dedicated university for trades. The state-of-the-art facility includes a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats.

If you are looking for a company where you can grow, thrive and make a real impact, Trade Mastermind offers an exciting and supportive environment.

Relight your passion for wanting to get up every day and make a difference.

Join a team that is shaping the future of the trade and construction industry.

Why Join Trade Mastermind?

Collaborative and supportive team culture
Strong opportunities for career growth
Forward-thinking and innovative company
Ongoing training and development
Competitive benefits package
Commitment to diversity and inclusion
Modern working environment
Meaningful and impactful work

The Role – Head of Customer Accounts

Reporting to: Chief Executive Officer (CEO)

The Head of Customer Accounts is responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth.

This senior leadership role focuses on customer satisfaction, account performance, and long-term client relationships. The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients.

Key Responsibilities Customer Journey Management

Oversee the full customer lifecycle from onboarding through to ongoing support
Ensure a seamless and high-quality customer experience
Identify opportunities to improve customer touchpoints and engagement
Monitor customer interactions and satisfaction levels

Customer Account Management

Lead the management of all customer accounts
Ensure key clients receive proactive and personalised service
Act as the escalation point for complex customer issues
Resolve customer concerns quickly and professionally

Retention and Growth

Develop and implement customer retention strategies
Identify opportunities for account growth and expansion
Analyse customer data to identify trends and potential churn risks
Support upselling and cross-selling opportunities

Team Leadership

Lead and manage the customer account management team
Set clear goals and performance targets
Conduct regular performance reviews and coaching sessions
Improve service delivery and team performance

Cross-Department Collaboration

Work closely with Sales, Marketing and Product teams
Ensure the customer experience is consistent across departments
Collaborate with Finance and Legal teams to ensure compliance and accurate billing

KPIs and Reporting

Define and track customer performance metrics
Monitor retention, satisfaction and account growth
Provide regular reports to senior leadership
Identify operational improvements

Continuous Improvement

Implement best practices in customer account management
Improve customer engagement and service processes
Stay up to date with industry trends and innovations

Requirements

Minimum 5 years experience in Customer Account Management or Operations leadership
Minimum 5 years management experience
Minimum 3 years supervisory experience
Strong leadership and team management skills
Excellent problem-solving abilities
Data-driven decision making skills
Strong organisational and communication skills
Experience managing customer accounts and retention strategies
Ability to lead and motivate teams

Benefits

Competitive salary £75,000 + commission structure
Company pension
Sponsored training and development
Modern office environment
Company equipment provided
Free on-site parking
Health and wellbeing programme
Company events

Apply Now

If you are an experienced leader with a passion for customer excellence and account management, we would love to hear from you.

Apply today and become part of Trade Mastermind’s mission to transform the trade industry.

Pay: £75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior process jobs in farcet, cam

Head of Customer Account

People Operations Manager

College governor

Commissioning General Manager

Credit Risk Manager

Senior Specifications Officer

Graduate Management Trainee - Peterborough / Huntingdon

Senior Executive Assistant

Night Shift Operations Manager

Senior Architect Director

Operations Assistant

MHST Senior Wellbeing Practitioner

Senior Technical Coordinator/ Development Engineer

Senior Care Assistant

HR Business Partner

Transport Performance & Optimisation Manager

Site Manager

Senior Salesforce Engineer

Network Engineer

Deputy Manager

I want to receive the latest job alerts for senior process in farcet, cam

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