Technical account Work, Jobs in Fareham, Ham (with Salaries)

Service Desk Analyst
Bell Integration —Portsmouth
- Azure
- Microsoft Outlook
- Customer service
2d
Junior Designer
The Graphic Design House —Portsmouth
- £25,000 - £27,000 a year
- Full-time
- In-person
- Communication skills
- Time management
Quick apply
12d
Junior Cyber Security Consultant
Redbay —Portsmouth
- £31,000 - £42,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
- Work from home
- Gym membership
6d
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Technology Sales Executive
Softcat —Fareham
- £26,250 - £28,900 a year
- Communication skills
- School
- Flexible schedule
Finance Administrator
Prem Group Ltd —Waterlooville
- £30,000 - £32,000 a year
- Full-time
- IT
- In-person
- Free parking
- Store discount
Quick apply
Commercial Property Loss Adjuster
Sedgwick —Solent
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
8d
Accountant
Heelan Associates Ltd —Waterlooville
- £34,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- QuickBooks
- Health & wellbeing programme
- Work from home
Quick apply
20h
Technical Rating
Boskalis —Fareham
- Part-time
- English
- Construction
HVAC Service Manager
Perigon Search —Fareham
- £55,000 - £70,000 a year
- Full-time
- HVAC
Quick apply
13d
Cyber Security Consultant
Redbay —Portsmouth
- £42,000 - £56,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Gym membership
5d
Business Development Manager (Defence Sales - Maritime)
Novatech Ltd —Portsmouth
- £35,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Free parking
- Employee assistance programme
7d
Trainee Fertiliser Trader
Bartholomews Agri Food Ltd —Chichester
- £30,000 a year
- Full-time
- Sales
Quick apply
6d
Inside Sales Representative
Domo Tactical Communications —Whiteley
- CRM software
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Lighting Technician
Designs for Lighting Ltd —Winchester
- £24,000 - £28,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Engineering
- English
- Work from home
- Sick pay
Quick apply
3d
Commercial Account Executive
Philip Gibbs Insurance Brokers —Portsmouth
- £36,000 - £55,000 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Customer Service Advisor - Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
5d
Recruitment Account Manager - International Defence
Gattaca Plc —Whiteley
- £29,000 - £35,000 a year
9d
Account Handler
Gallagher —Chichester
- Customer service
- Communication skills
- Employee stock purchase plan
- Life insurance
9d

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technical account jobs near fareham, ham

Service Desk Analyst

Bell Integration -
Portsmouth

Apply Now

Job details

2 days ago

Qualifications

Azure
Microsoft Outlook
Customer service
ITIL
IT support
SharePoint
ServiceNow
IT
Account management
Communication skills
Active Directory
Time management
VPN

Full job description

Overview:

Responsible for:

Working within a dedicated team you will be responsible for providing 1st Line Support covering all systems and services in scope for external customers.

Based at:

Bell Office Portsmouth (Bay House) - some Hybrid flexibility with 3 days a week required in the office.

Scope:

Working for our 24/7 Service Desk you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

You will be responsible for carrying out first line technical support activities to provide a proactive and reactive service to achieve exceptional customer satisfaction for the clients whilst adhering to strict SLA’s.

Covering 24/7/365 – Shift patterns TBC

Responsibilities:

Service as the first point of contact performing initial triage for all IT service requests, incidents, alerts and queries via phone, email, chat or monitoring tools and making appropriate routing decisions, resolving the issues, or escalating to the second line or third line teams within the required timescales to achieve SLA targets
Carry out initial triage of the incident utilising troubleshooting skills and use the Knowledge Base to determine the appropriate action to achieve a timely resolution
Proactively drive and manage tickets ensuring they have been updated/resolved as per agreed procedures
Liaise with end users, internal support teams, and third-party vendors to coordinate and expedite issue resolution
Proactively monitor ticket queues to ensure progress and timely updates in accordance with SLAs and escalation procedures
Establish and maintain effective working relationships with colleagues and management
Ensure adherence to service desk policies, processes, and security protocols, including data protection and confidentiality standards
Understand and respond to feedback from ticket quality reviews
Work to defined shift patterns including lunch times and break times. Understand and follow the procedures for notifying absence and requesting holiday
Complete mandatory training designated by Bell within the required timescales
Demonstrate a commitment to continuous service improvement by actively identifying opportunities of enhancement. Ensure that both internal teams within Bell and customers have a positive experience with the Service Desk every time

Qualifications:

Essential Attributes

Self-starter and logical problem solver– able to work independently using your own initiative but also a strong dependable team player
Articulate in both verbal and written communication (to both technical and non-technical audiences)
Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service
Disciplined prioritisation, time management and scheduling abilities both for projects and individual tasks
Willingness to learn quickly and adaptable as the situation requires
Strong emphasis on delivering an excellent customer experience, while working under pressure
Disciplined prioritisation and time management abilities
Have the ability to work under pressure in a fast-paced environment and ensure agreed targets are met
Ability to learn new skills while following agreed operating procedures
Have a logical approach to problem solving

Experience

Previous experience working in a 1st Line IT support environment for at least 12 months – preferably supporting the hospital / healthcare industry
Previous experience working with ticketing systems such as ServiceNow or other equivalent ITSM platforms
Able to demonstrate experience delivering exceptional customer service
Experience adhering and working towards agreed SLAs and KPIs
Understanding of IT workflows and ITIL practices
Ability to work on your own initiative as well as part of a wider team

Knowledge

Working knowledge and understanding of Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
Basic understanding of Active Directory, password resets and account management
Foundational knowledge of Microsoft Azure, including user and group administration in Azure Active Directory (Entra ID), conditional access awareness, and familiarity with cloud-based identity and access management
Awareness of Citrix environments, including basic connectivity troubleshooting, understanding of virtual desktop/application delivery, and user session support
Awareness of network fundamentals, including connectivity, VPNs and wireless troubleshooting
General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems

Apply Now

Refine Your Search

technical account jobs in fareham, ham

Service Desk Analyst

Junior Designer

Junior Cyber Security Consultant

Support Analyst - Application Support

Technical Support Engineer L1

Technology Sales Executive

Finance Administrator

Commercial Property Loss Adjuster

Accountant

Technical Rating

HVAC Service Manager

Cyber Security Consultant

Business Development Manager (Defence Sales - Maritime)

Trainee Fertiliser Trader

Inside Sales Representative

Lighting Technician

Commercial Account Executive

Customer Service Advisor - Portsmouth

Recruitment Account Manager - International Defence

Account Handler

I want to receive the latest job alerts for technical account in fareham, ham

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