help desk Work, Jobs in farnham, sry (with Salaries)

Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
2d
Cash Desk Volunteer
British Heart Foundation —Farnham
- Employee discount
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
2d
Service Desk Coordinator - Maternity Cover
IPM Facilities Ltd —Bordon
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Entry Level IT
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
Senior IT Technician
Learning Partners —Guildford
- £31,481 - £33,764 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
11d
First Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
Telephone & Administration Volunteer
British Heart Foundation —Aldershot
- Employee discount
Apprentice IT Service Desk Support Technician
SNG (Sovereign Network Group) —Basingstoke
- £15,680 a year
- Full-time
- Customer service
- Computer networking
- IT
7d
Audio Visual Support Technician (Remote)
AVI-SPL —Farnborough
- Full-time
- Remote
- Customer service
- Windows
- Organisational skills
8d
Office Support Assistant (Part-Time)
Projective Ltd —Fleet
- £15 an hour
- Part-time
- Office experience
Quick apply
Helpdesk Administrator
OA Partners —Bracknell
- £13.75 an hour
- Temporary
- Customer service
- Communication skills
2d
Field Interviewer - Guildford
the National Centre for Social Research —Guildford
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
Quick apply
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Pre Brief Operative
DPD Group UK —Guildford
- £14.93 an hour
- Full-time
- Employee discount
Quick apply
Field Interviewer - Reading
the National Centre for Social Research —Reading
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
Quick apply
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
9d
First Line Support
Southern Communications Group —Dummer
- £22,568.00 - £26,436.80 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Service Centre Team Leader
M Group —Farnborough
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
4d

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Customer Service Desk Analyst

M Group -
Farnborough

Apply Now

Job details

2 days ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Customer support

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Service Desk Analyst (Customer Service Helpdesk) – Farnborough Business Park (Office based role) – 4 days on / 4 days off shift pattern (7am–7pm / 7pm–7am rotating). Customer service, triaging, inbound call handling, scheduling, 1st point of contact.

What you’ll do:

Act as the 1st point of contact for incidents, requests and queries via telephone, email, B2B and customer portals
Log incidents, requests and queries via a dedicated online customer portal
Provide excellent customer service and regular updates to meet agreed expectations
Coordinate and schedule Engineers or Field Engineering resources to customer sites
Maintain incident ownership through to resolution and meet SLA targets
Liaise with suppliers or vendors and escalate where necessary to ensure timely resolutions

Who you are:

Passionate about customer service and communication, acting as the first point of contact for IT-related issues, requests and incidents. This is a customer support role and not a technical troubleshooting position. Experience in customer service, retail, coordination or administration is welcomed, and training will be provided. You are willing, flexible, and proficient in Microsoft Office programs.

Key requirements:

Customer service, administration, coordination, retail or similar experience in a demanding environment
Computer literate with Microsoft Word, Excel, Outlook and Teams
Call handling or telephone-based customer service experience
Ability to work both independently and as part of a team
ITIL awareness (desirable but not essential)
Ability to commute to the Farnborough office

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS IND3

Apply Now

Refine Your Search

help desk jobs in farnham, sry

Customer Service Desk Analyst

Cash Desk Volunteer

Service Desk Analyst

IT Support Technician

Service Desk Coordinator - Maternity Cover

Entry Level IT

Senior IT Technician

First Line Support

Telephone & Administration Volunteer

Apprentice IT Service Desk Support Technician

Audio Visual Support Technician (Remote)

Office Support Assistant (Part-Time)

Helpdesk Administrator

Field Interviewer - Guildford

Second Line Support

Pre Brief Operative

Field Interviewer - Reading

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

First Line Support

Service Centre Team Leader

I want to receive the latest job alerts for help desk in farnham, sry

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