Quality Work, Jobs in Ferndown, Dor (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
Quality Assurance Administrator
Amberley Labels —Blandford Forum
- Full-time
- Computer literacy
- Bachelor's degree
- Travel
- Life insurance
Quick apply
Quality Assurance Assessor
Protect Line LTD —Bournemouth
- £28,500 a year
- Full-time
- Hybrid work
- No experience needed
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Production Quality Inspector
PRF Composite Materials —Poole
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
2d
Senior Laboratory Technician
VPG —Ringwood
- Full-time
- Microsoft Powerpoint
- Laboratory experience
- Annual leave
Quick apply
Quality Engineer
Eaton —Wimborne
Production and Warehouse Operative
Burlen Ltd —Salisbury
- From £13.49 an hour
- Full-time
- Assembly
- In-person
- Mechanical knowledge
- Free parking
- Health & wellbeing programme
Quick apply
5d
Quality Control Team Leader
IMI Process Automation —Poole
Quick apply
Quality Control Inspector
IMI Process Automation —Poole
- Hand tools
- Communication skills
- Mechanical knowledge
Quick apply
Senior Quality Engineer - Advanced Quality Planning
Eaton —Wimborne
- Project management
- Communication skills
- Negotiation
Quality Control Inspector
IMI Plc - Legacy Precision —Poole
- Full-time
- Hand tools
- Communication skills
- Mechanical knowledge
Manufacturing Technician
ClearWater Sensors Ltd —Southampton
- £27,780 - £30,000 a year
- Full-time
- Microsoft Excel
- Schematics
- English
- Free parking
- Annual leave
Quick apply
5d
QA Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
Quick apply
6d
QC Inspector
PCI Pharma Services —Oakdale
- Full-time
Quality Control Team Leader
IMI Plc - Legacy Precision —Poole
- Full-time
Production Operative
Neal's Yard Remedies —Gillingham
- £13.15 an hour
- Temporary
- Computer literacy
- Free parking
- Annual leave
Release Quality Manager
Vitality —Bournemouth
- Analysis skills
- Agile
- IT
Data Governance and Quality Lead
RNLI —Poole
- £42,479 - £49,976 a year
- Temporary
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Annual leave
9d
Supplier Quality and Compliance Coordinator
Passenger Clothing —New Milton
- Full-time
- Analysis skills
- Annual leave
- Employee discount
11d
QA Lead - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
- Communication skills
Quick apply
13d

I want to receive the latest job alerts for quality in ferndown, dor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

quality jobs in ferndown, dor

Call Quality Analyst

Quality Assurance Administrator

Quality Assurance Assessor

Production Quality Inspector

Senior Laboratory Technician

Quality Engineer

Production and Warehouse Operative

Quality Control Team Leader

Quality Control Inspector

Senior Quality Engineer - Advanced Quality Planning

Quality Control Inspector

Manufacturing Technician

QA Analyst - Billing

QC Inspector

Quality Control Team Leader

Production Operative

Release Quality Manager

Data Governance and Quality Lead

Supplier Quality and Compliance Coordinator

QA Lead - Billing

I want to receive the latest job alerts for quality in ferndown, dor

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected