Contact centre team leader Work, Jobs in Fishponds, Bst (with Salaries)

Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
22h
Customer Service Team Leader
Ecotricity —Stroud
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
14d
Operational Customer Service Advisor
Bristol Water —Bristol
- £27,241.21 - £27,566.00 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Prison Officer
Serco Group —Bristol
- £28,187 - £42,000 a year
- Overtime
- Employee discount
Functional Assessor
Serco Group —Bristol
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
OBP Facilitator
Serco Plc —Bristol
- £28,410 a year
- Full-time
- Organisational skills
- Communication skills
- Tax experience
- Paid training
- Employee assistance programme
Team Leader
Atlas Hotels —Bristol
- £13.90 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
3d
Case Administrator
Serco Group —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Administrator
Serco Plc —Bristol
- £25,510 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
4d
Relief Support Worker
United Response —Bristol
- £13.25 an hour
- Paid training
- Annual leave
6d
Clinical Lead
Serco Plc —Bristol
- Up to £63,000 a year
- Full-time
- Supervising experience
- Employee assistance programme
Capability Lead
Serco Plc —Newport
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
5d
Customer Service Team Leader
M&G plc —Bath
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
13d
BUI Teaching & Research Administration Manager
Bristol NHS Foundation Trust (BFT) —Bristol
- £39,959 - £48,117 a year
- Part-time
- Organisational skills
3d
Transport Operations Manager
Gist Limited —Bristol
- £48,300 - £53,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Progress Coach
Study Group —Bath
- £26,520 a year
- Full-time
- Administrative experience
- Bachelor's degree
Quick apply
21h
Social Sourcing - Regional Partnership Coordinator
Serco Plc —Bristol
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Executive Assistant to the Senior Leadership Team
The Carers' Centre —Bath
- £18,715.46 a year
- Part-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
Front of House Team Leader
Slug And Lettuce —Bristol
- Up to £13.16 an hour
- Full-time
- Employee discount
Quick apply
19h

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Contact Centre Advisor

Serco Group -
Bristol

Apply Now

Job details

Full-time
22 hours ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
Microsoft Office
Numeracy
IT

Full job description

Contact Centre Advisor – Health Assessment Advisory Services
Hybrid working 3 days in Bristol Office, 2 days from home
Full Time, Permanent

37.5 hours per week, with a range of shift patterns covering 8am-8pm Monday- Friday and every other Saturday covering 9am-5pm.

Are you great with people and looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for Contact Centre Advisors to join our team.

You’ll be part of a supportive team based at a brand-new office in Bristol, talking to customers every day and ensuring they’re treated with care and respect. As an empathetic and resilient Inbound Contact Centre Advisor, you’ll provide a helpful, professional and efficient experience for the people you speak with.

Using the Social Care Framework and Care Act Legislation, you’ll gather information and offer advice, next steps, and a suitable resolution. Maintaining accurate data will be vital, too!

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across all available contact channels, while meeting individual and team targets.
Gather information, showing empathy and understanding to the customers concerns, while recording accurately on the appropriate IT systems.
Process contacts enquiries and/or signpost customers, utilising all available knowledge via service-specific IT systems and service scripting.
Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary networking with third party organisations to support non-English speaking customers.
Liaise with other professionals to identify the most appropriate next steps for the customer.
Comply to the Customer Service Centre's PCI data security standards and protocols.
Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training.

What are we looking for?

Relevant experience in a contact centre or customer service environment with an emphasis on call handling.
Experience of working within a social care function or demonstration of an understanding of - and aptitude for - this type of work.
English and Maths GCSE or equivalent or proven literacy and numeracy skills.
Competent in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to deal with highly emotive customers with empathy and resilience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

Up to 6% contributory pension scheme
Free parking on site / 5-minute walk from public transport links
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDCC

Apply Now

Refine Your Search

contact centre team leader jobs in fishponds, bst

Contact Centre Advisor

Customer Service Team Leader

Operational Customer Service Advisor

Prison Officer

Functional Assessor

OBP Facilitator

Team Leader

Case Administrator

Administrator

Relief Support Worker

Clinical Lead

Capability Lead

Customer Service Team Leader

BUI Teaching & Research Administration Manager

Transport Operations Manager

Progress Coach

Social Sourcing - Regional Partnership Coordinator

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Executive Assistant to the Senior Leadership Team

Front of House Team Leader

I want to receive the latest job alerts for contact centre team leader in fishponds, bst

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