Job Ref: CRI3492
Branch: DoubleTree by Hilton London – West End
Location: DoubleTree by Hilton London – West End, London (Central)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 08/06/2026
Closing date: 10/08/2026
Here at Crimson Hotels, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We’re looking for a friendly and passionate Assistant FB Operations Manager to join our team.
- Hands on approach to leading performance in all areas of FB, ensuring that team coverage is available and performance is consistent to Brand Standards
- Assists with the development, implementation and evaluation the hotel’s marketing plan, general business plan, marketing and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability
- Conducts weekly inspections of the Food Beverage Meetings Events areas to ensure the property and FFE are kept in the best condition, and recommends preventive maintenance to the Chief Engineer where needed
- Supports the Food and Beverage Manager in the development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration
- Randomly inspects all food beverage areas daily to ensure facilities and equipment are clean, well maintained and replaced if necessary
- Checks the food beverage outlets’ reservation lists, hotel arrival list, ME guest list, and VIP list to ensure that own staff are aware of VIP guests
- Is proficient in all food beverage procedures to be a resource when needed
- Controls and analyses departmental costs, with special emphasis on wage control, on an ongoing basis; takes action to control negative deviation
- Monitors food beverage sales regarding discounts
- Audits food beverage services and quality on a regular basis and develops and implements strategies to improve results
- Utilises leadership skills and motivation to maximise employee productivity and satisfaction
- Monitors hotel’s overall service and team work daily, and makes recommendations for improvement to Acting FB Operations Manager
- Selects and develops strategies to improve guest service, food production techniques and efficiency
- Analyses financial reports relating to food beverage, and takes corrective action and follow-up
- Assists in the preparation of food and beverage business plan based on input from departmental colleagues
- Monitors and makes sure the food beverage departments follow all applicable laws
- Monitors purchasing practices to ensure maximum quality to lowest possible price
- Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards
HUMAN RESOURCES MANAGEMENT
- Develops and recommends appropriate training to meet guest needs
- Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service
- Works closely with the Acting FB Operations Manager on the following Human Resources related tasks:
- Performance appraisals / Development Dialogs
- Coaching
- Counselling
- Discipline and grievance
- Employee relations
- Succession planning
EMPLOYEE RELATIONS
- Fosters and develops effective employee relations within department and throughout the hotel
- Establishes and maintains effective internal communications, including daily meetings with own teams, to ensure optimum teamwork and productivity
- Conducts monthly departmental meetings with all food and beverage staff present
- Looks for ways to motivate and challenge employees
MISCELLANEOUS
Towards role
- Stays abreast of current and new industry technology relating to function
- Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
- Is well updated on, and possesses solid knowledge of the following:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own department and the hotel
- Accepted methods of payment by the hotel
- Short and long term hotel, as well as corporate marketing and
promotional programs
- Corporate clients and clients generating high business volume
- Carry out Duty Management shifts when required
Towards the guest
- Greets and smiles at guests and customers when coming across them on the hotel grounds
Towards colleagues
- Assists colleagues to perform similar or related jobs when necessary
- To ensure accurate and timely communication with other departments
Towards self
- Comply with hotel rules and regulations contained in the employee handbook
- Comply with company grooming and uniform standards
- Comply with timekeeping and attendance policies
- Actively participate in training and development programs and maximise opportunities for self- development
- Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual
- Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
- To report for duty punctually, wearing clean and pressed uniform, with name badge as per company standard
Towards Management
- To carry out any reasonable request by the Management Team
- Attends meetings and training as required by the Acting FB Operations Manager
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
Benefits
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan – financial assistance towards the cost of healthcare
- Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Free-of-charge freshly cooked meals to enjoy on duty
- Free-of-charge dry-cleaning for your uniform
- Free weekly English classes
- Lots of team member social events and wellbeing events
Eligibility:
- In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
- Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Nestled at the gateway to London’s West End, DoubleTree by Hilton London – West End offers the perfect base for exploring the city. Located just two blocks from the British Museum and within a mile of Soho, Covent Garden, and Regent Street, the hotel places guests steps away from world-class theatres, renowned musicals, and endless shopping and dining options. With Holborn and Russell Square stations only a five-minute walk away, the rest of London is easily accessible.
After a day of sightseeing, guests can unwind at The Writing Room, the hotel’s contemporary restaurant and bar, serving crafted cocktails and a delicious selection of global cuisine. A variety of charming pubs and restaurants are also located just moments from the hotel.
Sustainability
Sustainability is at the core of our hotel, earning us the prestigious Green Key Certification. We are committed to eco-friendly hospitality, ensuring a comfortable and responsible stay.
