It Work, Jobs in Flamstead, Hrt (with Salaries)

Systems & Technology IT Business Partner
ABM —Hounslow
- 8 hour shift
- No degree
- Travel
- APIs
7d
IT Executive
Step Change Outsourcing —Stevenage
- £30,000 a year
- Full-time
- SQL
- Computer networking
- In-person
- Free parking
- Referral programme
Quick apply
13d
IT Service Consultant in Education
Interm IT (UK) Limited —St Albans
- £26,500 - £30,000 a year
- Full-time
- Google Suite
- Azure
- Travel
- Health & wellbeing programme
Quick apply
MDM IT Support
NHS Professionals —Aylesbury
- £14.89 - £16.93 an hour
- Temporary
- Travel
Quick apply
7d
IT & Application Support Analyst
Butlin's —Hemel Hempstead
- Full-time
- Azure
- Oracle
- Microsoft Outlook
IT Service Desk Analyst
ONS —Hatfield
- £25,000 - £28,000 a year
- Weekend availability
- Spanish
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
3d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Data Center Network Technician
Amazon Data Services UK Limited —Hemel Hempstead
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
IT Support Technician - First Line Onsite: Immediate Start
Concero UK —Hitchin
- £25,000 - £29,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
5d
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Hitchin
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
10d
IT Administrator
Hays —Milton Keynes
- £14.90 - £18.00 an hour
- Monday to Friday
- In-person
- Communication skills
- Mechanical knowledge
3d
IT Support
CCOMM IT Solutions —St Albans
- £26,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- English
- Annual leave
- Sick pay
Quick apply
IT Storage and Server Technical Infrastructure Engineer
Primenet LTD —Stevenage
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Computer networking
Quick apply
7h
Network Engineer
NHS Professionals —Welwyn Garden City
- £34 - £38 an hour
- Temporary
- Computer networking
- IT
- In-person
Quick apply
7d
IT Field Services Engineer
4Ways Healthcare —Hemel Hempstead
- £28,000 a year
- Temporary
- Customer service
- Windows
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
7d
IT Support Engineer – 1st Line (Managed Service Provider)
Vizion 4 IT Ltd —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
5d
Desktop Support Engineer - Luton Airport
ESP Global Services Limited —Luton
- Monday to Friday
- Windows
- Microsoft Office
- Computer networking
Quick apply
IT Support Apprentice
QA Apprenticeships —London
- £23,500 a year
- Weekend availability
- Customer service
- Travel
- Communication skills
3d

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Systems & Technology IT Business Partner

ABM -
Hounslow

Apply Now

Job details

Full-time
7 days ago

Qualifications

Power BI
Logistics
APIs
IT
Root cause analysis
Business
Communication skills

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATERN: Monday - Friday, 8-5, 40 hours per week

SALARY: Competitive

ROLE OVERVIEW AND PURPOSE

The Systems & Technology IT Business Partner (Aviation) is responsible for ensuring the effective operation, optimisation, and continuous improvement of ABM’s aviation operational systems, with specific ownership of INFORM, PDA-based workforce systems, and other core digital tools used across airport operations.

Acting as the main link between aviation operations and the Technology function, the role ensures systems remain fit for purpose, issues are resolved promptly, enhancements are identified and delivered, and colleagues receive the support and tools they need to perform efficiently in a fast‑paced, safety‑critical environment.

KEY RESPONSIBILITIES

Operational System Management

Maintain day‑to‑day functionality of INFORM, PDA systems, and associated aviation operational platforms.

Monitor system performance, data flows, and user experience to ensure stable, reliable operations.

Act as primary escalation point for system issues, coordinating remediation with internal IT or third‑party vendors.

Ensure device compliance, updates, and configuration management for PDAs and mobile workforce technology.

Maintain accurate documentation, workflows, and configuration logs for all supported systems.

Stakeholder Management & Business Partnering

Serve as the key technology partner to Aviation Operations, Contract Management, and Airport Stakeholders.

Translate operational needs into system requirements and ensure alignment with business objectives.

Attend operational meetings to provide system insights, upcoming changes, and improvement plans.

Build strong relationships with airport IT teams, system owners, and vendors.

Continuous Improvement & System Enhancement

Identify, assess, and implement opportunities to enhance system usability, automation, reporting outputs, and workflow efficiency.

Lead improvement projects and system upgrades, ensuring minimal operational disruption.

Work with operational teams to map current processes and redesign them for digital optimisation.

Conduct benefit‑realisation reviews post‑deployment to ensure improvements deliver measurable outcomes.

User Support, Training & Adoption

Provide front‑line support and training to operational teams using INFORM and PDA systems.

Develop user guides, quick‑start materials, and best‑practice processes.

Ensure high levels of user adoption and confidence across all technology platforms.

Coordinate onboarding of new system users, including permissions, devices, and training.

Data Quality, Reporting & Governance

Ensure high data accuracy within INFORM and connected platforms to support reliable planning and SLA/KPI reporting.

Support the Aviation Performance team with data extracts, dashboards, and system insights.

Monitor compliance with airport/airline technology standards, security requirements, and audit protocols.

Support incident reporting, root‑cause analysis, and process governance activities.

REQUIRED SKILLS AND EXPERIENCE

Essential

Experience working in aviation, airport operations, or transport/logistics technology environments.

Strong knowledge of operational workforce management systems (e.g., INFORM, similar rostering/planning systems).

Technical understanding of PDA/mobile workforce tools and cloud‑based applications.

Excellent problem‑solving skills with the ability to prioritise effectively in live operational settings.

Strong collaboration and communication skills, able to partner effectively with both tech teams and operations.

Demonstrated experience delivering technology improvements or process optimisation projects.

Desirable

Understanding of airport IT environments, security protocols, and compliance processes.

Experience working with APIs, data flows, or integrations between operational systems.

Knowledge of analytics tools (Power BI) and data governance principles.

Project management or continuous improvement certifications (Lean, Six Sigma, Prince2).

ABM Values & Behaviours

The postholder is expected to demonstrate ABM’s core values:

Respect – Treats colleagues and clients with courtesy and professionalism.

Integrity – Delivers accurate reporting and acts with honesty at all times.

Collaboration – Works effectively with a wide range of stakeholders.

Innovation – Identifies improvements and contributes to efficient working.

Excellence – Strives for high‑quality performance in all tasks.

Qualifications

Degree or equivalent experience in IT, Business Systems, or Aviation Operations (desirable).

Technical certifications or system‑specific credentials (advantageous).

Behaviours and Attributes

Proactive, solutions‑driven mindset.

High attention to detail with a structured approach.

Calm and effective under operational pressure.

Commitment to collaboration, continuous improvement, and service excellence.

Strong sense of ownership and accountability.

Additional Requirements

Flexibility to travel to sites as required.

Willingness to undertake training to support the role.

Commitment to upholding ABM’s policies, including Health & Safety, GDPR, and Quality standards.

Apply Now

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