Customer success team leader Work, Jobs in Fleet, Ham (with Salaries)

Customer Success Team Leader
CV Library —Fleet
- £1 - £999,999 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
Quick apply
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
13d
Executive Assistant
QinetiQ —Farnborough
- Full-time
- Travel
- Organisational skills
- Employee discount
6d
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
1d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Project Coordinator Team Leader
Netteam tX —Newbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Project management
- In-person
Quick apply
10d
Operations Manager
Popeyes UK —Reading
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer and Trading Manager - Online
Sainsbury's —Farnham
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Consultant Team Manager (2)
TrustFlight —Bracknell
- £45 - £60 an hour
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
Quick apply
3d
Service Desk Coordinator - Maternity Cover
IPM Facilities Ltd —Bordon
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Customer Success Onboarding Specialist (12 Month Contract)
Geotab —Reading
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
General Manager
Pizza Express —Fleet
- £35,700 - £44,400 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
- Referral programme
Quick apply
Chief Information Officer
Infovista —Guildford
- Presentation skills
13d
Store Manager
Aldi —Alton
- £52,910 - £69,000 a year
- Annual leave
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
9d
Sales Development Coach
MotorEasy —Reading
- £40,000 - £55,000 a year
- Full-time
- Sales
- Mentoring
- Financial services
- Health & wellbeing programme
Quick apply
8d
Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Guildford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Reading
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

I want to receive the latest job alerts for customer success team leader in fleet, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success team leader jobs near fleet, ham

Customer Success Team Leader

CV Library -
Fleet

Quick apply

Job details

Full-time
£1 - £999,999 a year

Qualifications

Customer service
Microsoft Office
IT
Leadership
Communication skills

Full job description

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role
Hours: Monday-Friday, 9:00-17:30
Location: Fleet
Working Pattern: Hybrid – 3 days a week on site

We are currently looking for a client-centric and enthusiastic Customer Success Team Leader to join our team. Leading Customer Success Executives who are responsible for our client base of SME businesses, the Customer Success Team Leader will lead and develop a high-performing team, driving service quality, account growth and account retention.

Responsibilities:

You will be responsible for a portfolio of client accounts
Supporting your client accounts to ensure they are getting the best from their job postings, optimising their products to the fullest of their potential and making sure their job postings reach the greatest audience, with the best candidates to fill their roles
Utilise data-driven insights to support their customers in optimising the postings, products and proactively recommend solutions to enhance their experience and outcomes
Be a true subject matter expert, cultivating strong client relationships, understanding their goals and challenges, and ensuring they always see CV-Library as their number one job board platform
Supporting our sales teams in enabling them to grow and retain accounts
Ensure regular performance reviews take place with key accounts to promote new product updates and features, and to strengthen client relationships
Manage client queries, concerns confidently and effectively dealing with any issues, and taking ownership of issues through resolution
Leading a team of customer success executives, ensuring they provide the best client care to our customers
Training and developing them in processes and procedure to ensure they can resolve customer queries and concerns
Monitor key performance indicators (KPIs) for the team and assess team and individual performance regularly and drive excellence across the teams to achieve and excel against KPIs
Conduct regular 1-to-1s, reviews, and implement personal development plans for staff to reach their full potential
Create and deliver training programs for team members to handle client inquiries effectively and accurately, addressing skill gaps as needed

What we’re looking for

Minimum 2+ years’ experience in a relevant team leader position, within a customer service environment
Strong experience leading a team, developing teams, holding 1-to-1s and identifying training and development gaps
Customer centric with commercial mindset to identify opportunities to add value and provide outstanding customer service to our clients
Good IT skills using MS Office programs, email and CRM systems
Excellent communication skills (verbal and written)
Motivated and target driven with a desire to help others meet targets and develop their skills
Able to demonstrate exceptional prioritisation and organisation skills
Adaptable and flexible with the ability to handle a heavy workload in an ever changing, fast paced environment

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Quick apply

Refine Your Search

customer success team leader jobs in fleet, ham

Customer Success Team Leader

CX Team Leader (Fixed-Term-Contract)

Executive Assistant

Customer Service Team Leader

Customer Operational Delivery Manager

Customer Success Lead (Life Sciences)

Project Coordinator Team Leader

Operations Manager

Customer and Trading Manager - Online

Consultant Team Manager (2)

Service Desk Coordinator - Maternity Cover

Customer Success Account Manager

Customer Success Onboarding Specialist (12 Month Contract)

General Manager

Chief Information Officer

Store Manager

Head of Projects - Reading, UK

Sales Development Coach

Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped

I want to receive the latest job alerts for customer success team leader in fleet, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected