Journey analyst Work, Jobs in Flixton, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
4d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Group Insight Analyst
The Granite Group —Liverpool
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- Maths
- Mentoring
- Flexible schedule
Quick apply
5d
Data Analyst
ODEON Cinemas —Manchester
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
1d
Digital OpEx Business Analyst
Bodycote —Macclesfield
- £45,000 - £55,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Onboarding Analyst
DF Capital —Manchester
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Gym membership
Quick apply
Portfolio Analyst
DF Capital —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Annual leave
- Gym membership
Quick apply
Business Analyst – CRM
Projentum —Liverpool
- £550 a day
Data Analyst I - ServiceNow
Booking.com —Manchester
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Quality control
- Relocation assistance
- Annual leave
Junior Commercial Analyst
Radius Limited —Crewe
- Full-time
- Microsoft Excel
- Microsoft Access
- SQL
Quick apply
4d
Senior Financial Crime Investigator - Business Banking
Monzo —Manchester
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
1d
Hive EPR Senior Analyst
Manchester University NHS Foundation Trust —Wythenshawe
- £49,387 - £56,515 a year
- Full-time
- University
- Driving
- AI
10d
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Commercial Analyst
Radius Limited —Crewe
- Full-time
- Microsoft Excel
- Microsoft Access
- SQL
Quick apply
Reward Analyst
USS —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
3d
User Experience Designer
QinetiQ —Manchester
- Part-time
- Hybrid work
- Travel
- IT
- Leadership
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
11d
UX Designer
Travel Counsellors —Manchester
- Hybrid work
- AI
Quick apply
Data Scientist
PHMG Careers —Manchester
- Monday to Friday
- Hybrid work
- Sales
- Data analysis skills
- SQL
Quick apply

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journey analyst jobs near flixton, gtm

Journey Analyst

CAML -
Wigan

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Job details

Full-time
£40,000 - £50,000 a year
4 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

journey analyst jobs in flixton, gtm

Journey Analyst

1st line Service Desk Analyst

Senior Reporting and Insights Analyst

Group Insight Analyst

Data Analyst

Digital OpEx Business Analyst

Onboarding Analyst

Portfolio Analyst

Business Analyst – CRM

Data Analyst I - ServiceNow

Junior Commercial Analyst

Senior Financial Crime Investigator - Business Banking

Hive EPR Senior Analyst

Financial Crime Analyst - Detection Team (Manchester Hybrid)

Commercial Analyst

Reward Analyst

User Experience Designer

1st Line Maintenance Analyst

UX Designer

Data Scientist

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