it business systems support analyst Work, Jobs in formby, msy (with Salaries)

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IT Business Systems Support Analyst

NewPrinces Group -
Liverpool

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
Driving Licence
Azure
Customer service
SAP
ERP systems
Windows
ITIL
IT support
Organisational skills
SAP ERP
Intune

Full job description

Vacancy Name

IT Business Systems Support Analyst

Employment Type

Permanent

Country

United Kingdom

Location

Liverpool

Business Area

Finance

Workplace Type

Hybrid

About Princes

The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

Princes Liverpool are recruiting an IT Service Desk Analyst 1st/2nd Line Support to join the team. This is an exciting opportunity to join one of the UK's leading FMCG businesses at a point of growth.

Please note a Full UK Driving Licence is needed for this position as there would be visits to the UK sites a few times a year.

Purpose

To provide 1st and 2nd line support of the IT Desktop and Business Systems used within the Princes Group, as the first point of contact for end users.
To provide rota’d out of hours support for business-critical systems. There is a on-call schedule which is split between the team and compensated for.
To liaise with all users of IT systems within the group and with third party service providers.

Dimensions

Internal contacts will include members of the organisation at all levels, given the support element of the role.
External contacts will include representatives from our key technology partners who provide equipment, service and support. These contacts will be for the resolution of day-to-day issues.

Benefits

25 Days Annual Leave plus Birthday off
14.5% Pension – 5% employee opt in / 9.5% employer
Flexible Holiday Option - Buy 5 Additional Days
Enhanced Family Friendly & Carers Policies
Critical Illness Cover
Learning & Development Opportunities

Key Responsibilities

Support of Desktop Environment
This involves the effective management of all user-based IT equipment, including Princes home users and third parties accessing IT systems remotely. The Business Systems Support Analyst’s primary role will be to ensure user requests are dealt with to agreed time scales through excellent communications methods.

Adherence to the documented Incident Management policy - monitoring of incoming support requests, accurate call logging and timely closure of calls, ensuring end users are kept fully informed of progress
Desktop hardware and software support, upgrades and installations
Management of facilities for new starters and leavers
Co-ordinate activities with the support functions and key users at other Princes sites
Accurately perform the daily, weekly and monthly key system checks
Daily monitoring of various systems and issues highlighted to the relevant teams
Ensure all related documentation is kept up to date to enable support of systems by other members of the team
Adherence to Princes Internal IT Controls

Support of Business Systems
1st line support of Operational business systems used within our manufacturing and distribution sites
1st and up to 2nd line support of Commercial business systems used within all sites.
Liaise with Business Analysts and third party software and support providers to coordinate live systems application support.
Provide a rota’d out of hours support service to business-critical application users

Infrastructure Support
First point of contact and responsibility for the timely resolution of server and communications related problems. The Business Systems Support Analyst will be required to investigate problems and handover support issues to 2nd Line Support / Operations Team were appropriate.

Infrastructure responsibilities include:

First line support of the Azure Virtual Desktop environment
Support and administration of Entra
Support and administration of Remote Access solutions
Support and administration of email and web filtering solutions

Role Requirements

Essential Requirement

Please note a Full UK Driving Licence is needed for this position as there would be visits to the UK sites a few times a year.

Technical Requirements

The successful candidate will have experience of working within a Service Desk environment providing 1st/2nd Line IT Support within the business. You will have experience with cloud systems and ideally Azure and SAP experience.

Business Systems Support Analyst will be expected to have experience in some but not all of the following areas. Specific skills are less important than a technical aptitude as appropriate training will be provided, specifically in Operational IT Systems.

Windows 11 / Server 2022
Entra administration
Azure Virtual Desktop environment (or equivalent virtual desktop experience)
Intune administration
Microsoft 365
Internet and basic network principles

Basic understanding of SAP ERP

ITIL foundation principles
Understanding of security principles

Internal contacts will include representatives from our key technology partners who provide equipment, service and support. These contacts will be for the resolution of day-to-day issues.

Skills

Exceptional Customer Service skills
Excellent problem-solving skills
Team player who is self-motivated
Excellent attention to detail and accuracy
Strong organisational skills with a logical, methodical and structured approach
Flexible and adaptable

Apply today to be considered for this fantastic opportunity!

#LI-Hybrid
#LI-RK1

Apply Now

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Technical Requirements

Internal contacts will include representatives from our key technology partners who provide equipment, service and support. These contacts will be for the resolution of day-to-day issues.

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