Service desk Work, Jobs in Formby, Msy (with Salaries)

IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
2d
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Service Desk Assistant
Movida UK Limited —Liverpool
- £27,000 - £29,120 a year
- Full-time
- Customer service
- English
- Presentation skills
- Gym membership
- Sick pay
Quick apply
14d
IT Customer Service Desk Officer
Liverpool John Moores University —Liverpool
- £32,080 - £37,694 a year
- Part-time
- Customer service
- School
- Annual leave
3d
IT Support Apprentice
QA Apprenticeships —Liverpool
- £20,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
- Flexible schedule
7d
Service Desk Administrator
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Full-time
6d
Receptionist (part time)
Infopro Digital Services Limited —Ellesmere Port
- Part-time
- Microsoft Office
- Organisational skills
- Front desk
Quick apply
3rd Line/Team Leader - Service Desk
Cirrus Technology Solutions —Ellesmere Port
- £30,000 - £40,000 a year
- 8 hour shift
- Azure
- Management
- English
- Free parking
Quick apply
5d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
Reception and Helpdesk Administrator
Brunswick Business Park —Liverpool
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
3d
Administrator
MWHTreatment —Preston
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
10d
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
5d
1st Line Support Analyst
Eventura Limited —Bolton
- From £26,500 a year
- Full-time
- Azure
- Customer service
- English
- Store discount
- Work from home
Quick apply
2h
Technical Coordinator
Compliance Chain —Liverpool
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Technical Customer Service Advisor
Fibre Nova Ltd —Liverpool
- Up to £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
Quick apply
7d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Customer service
- Computer networking
10d
Mobile IT Officer
Knowsley Borough Council —Huyton
- £32,061 - £33,699 a year
- IT
3d

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IT Service Desk Engineer

Infinium IT Ltd -
Preston

Quick apply

Job details

Full-time
£25,875 - £28,000 a year
2 days ago

Benefits

Free parking
Annual leave

Qualifications

Microsoft Windows Server
Windows
IT support
IT
Communication skills
Active Directory
Help desk

Full job description

Role Details

Due to a truly exciting period of growth we are looking to recruit an enthusiastic and experienced Service Desk Agent, to join our team, based out of our Preston Head office

Location: Preston, Head Office

Salary: £25,875 - £28,000 (subject to experience)

Hours: 40 hours working 5 days out of 7

The Role:

We have an exciting opportunity for a Service Desk Agent to join our friendly and supportive Service Desk Team, and work within the core of our business. As the first point of contact with clients and customers you will provide a highly professional and responsive service to all callers. Dispatching calls and e-mails to engineers accurately within a timely manner whilst updating and amending information as changes occur.

A quote from a member of our Service Desk Team
“The team immediately made me feel welcome, it’s a friendly and supportive place to work, and since joining I have learnt so much. The role is challenging, with opportunities to learn new systems and technologies and progression routes within the company”.

The comprehensive package and benefits offered at Infinium includes.

Competitive salary from £25,875 up to £28,000
Competitive annual leave allowance with additional days accrued with length of service.
Extensive training and development opportunities with internal progression available.
Free home internet or Sim card, Wellbeing package including discounted gym, support towards optical and dental treatment and others, Paid Company Sick leave, Free parking, and regular team social events to name but a few.

As a Service Desk Agent your duties will include:

Provide excellent customer support responding to incidents & requests via telephone and the company ticketing system.
Create and handle service desk tickets through to escalation or resolution in line with SLAs and thresholds.
Telephony call workflow, ensuring calls are answered and routed efficiently.
Undertake scheduled daily tasks.
Check monitoring systems for incidents and warning, action or escalate as required.
Communicate to customers, the team and business when changes in process or customers occur.

To be successful in your application of Service Desk Agent you should be able to demonstrate:

Adaptive communication skills to best support customer needs
An ability to communicate clearly and effectively on multiple channels.
The Ability to work well as part of a team and build effective relationships.
Time and task management skills
An ability to liaise with technical experts.

Required skills, knowledge, experience and/or Qualifications include:

Good clear telephony manner – (Essential)
Use of incident or ticket management systems – (Essential)
Good written communication skills – (Essential)
Desktop IT knowledge – (Desirable)

Pay: £25,875.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in formby, msy

IT Service Desk Engineer

Service Desk Analyst

Service Desk Assistant

IT Customer Service Desk Officer

IT Support Apprentice

Service Desk Administrator

Receptionist (part time)

3rd Line/Team Leader - Service Desk

Service Desk Analyst

Junior IS Support Analyst

Reception and Helpdesk Administrator

Administrator

Service Desk Analyst

First Line Technical Support

1st Line Support Analyst

Technical Coordinator

Technical Customer Service Advisor

1st line Service Desk Agent

Junior Deskside Support Engineer (Liverpool)

Mobile IT Officer

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