An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.
Roles and Responsibilities
-
Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30
- Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00
-
40 hours per week across 5 days including weekends
-
To create a warm and friendly welcome for all members and guests
-
To undertake general reception duties, dealing with customer feedback,
-
Ensuring phones are answered in a timely and friendly manner
-
Perform required administrative duties
-
To ensure high standards of professionalism and customer service are maintained at all times
-
To work well with team members and other departments within the resort
-
To act as an ‘information hub’ for members and guests
-
To communicate effectively and efficiently between members and management, relaying issues and information to both.
-
Keep reception area clean and tidy.
-
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
-
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
-
Be aware of and follow all Health and Safety procedures all times
-
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
-
Excellent face to face customer service skills and excellent telephone manner
-
Can work under pressure in a fast-paced environment
-
Good team player with excellent communication and interpersonal skills
-
Self-motivated and organised
-
IT Skills such as word, email and databases
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
-
To focus on the guest experience at all times and continually strive to delight time after time
-
To see each guest as part of a long-term relationship not a onetime event
-
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
-
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
-
To encourage our team to contribute to excellent working conditions for all
-
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
-
Discounts across the resort, including family and friends
-
Free onsite parking
-
Progression and career development opportunities.
-
Pension Scheme
-
Free staff meals
-
Free gym membership
-
Access to wellness programmes
-
Share of Resort’s service charges on monthly basis
-
Extra days holiday after 2 years
Job Types: Full-time, Permanent 40 hours
Pay: £12.96 with the opportunity of commission
Benefits:
-
Company pension
-
Discounted or free food
-
Employee discount
-
Gym membership
-
On-site parking
About The Role
An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.
Roles and Responsibilities
-
Weekday Shifts Monday - Friday 06:00 - 14:30 or 14:00 - 22:30
- Weekend Shifts 07:30 - 16:00 or 12:30 - 21:00
-
40 hours per week across 5 days including weekends
-
To create a warm and friendly welcome for all members and guests
-
To undertake general reception duties, dealing with customer feedback,
-
Ensuring phones are answered in a timely and friendly manner
-
Perform required administrative duties
-
To ensure high standards of professionalism and customer service are maintained at all times
-
To work well with team members and other departments within the resort
-
To act as an ‘information hub’ for members and guests
-
To communicate effectively and efficiently between members and management, relaying issues and information to both.
-
Keep reception area clean and tidy.
-
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
-
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
-
Be aware of and follow all Health and Safety procedures all times
-
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
-
Excellent face to face customer service skills and excellent telephone manner
-
Can work under pressure in a fast-paced environment
-
Good team player with excellent communication and interpersonal skills
-
Self-motivated and organised
-
IT Skills such as word, email and databases
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
-
To focus on the guest experience at all times and continually strive to delight time after time
-
To see each guest as part of a long-term relationship not a onetime event
-
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
-
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
-
To encourage our team to contribute to excellent working conditions for all
-
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
-
Discounts across the resort, including family and friends
-
Free onsite parking
-
Progression and career development opportunities.
-
Pension Scheme
-
Free staff meals
-
Free gym membership
-
Access to wellness programmes
-
Share of Resort’s service charges on monthly basis
-
Extra days holiday after 2 years
Job Types: Full-time, Permanent 40 hours
Pay: £12.96 with the opportunity of commission
Benefits:
-
Company pension
-
Discounted or free food
-
Employee discount
-
Gym membership
-
On-site parking
Required Criteria
Skills Needed
About The Company
About Us
Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Company Culture
Why LQ Resorts ?
Our Company
LQ is a family run, collection of quality destination led Hotel Resorts.
Its family ethos, values and vision are well known to those who choose to spend their quality time with us.
LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.
A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
Our Values
To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
To encourage our team to contribute to excellent working conditions
Our Employees
Are a vital part of LQ Resorts .
Supporting our team’s physical and mental health Providing free gym membership
Delivering employee recognition programmes to reward hard work and effort.
Creating an environment that supports the development of skills, knowledge, qualifications and career progression
Discounts across all Resorts, to encourage leisure time
Company Benefits
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Competitive salary, Preferential room rates, Discount on meals purchased , Long service recognition, Free meals during shifts, Free parking or Discounted parking
Salary
£12.96 per hour
