Job post summary
Pay: £29,000 – £33,000 per year, depending on experience
Job Description:
Job Summary
Tarka Van Hire is seeking an experienced and customer-focused Senior Vehicle Rental Executive to join our team in Bideford. This role suits someone with a motor industry background who can be a steady, knowledgeable presence in our rental team while also taking ownership of our workshop, dealership and damage workflows.
About Tarka Van Hire:
Our expansion across the South West is creating incredible opportunities for customers and staff alike. If you are looking to join a passionate and forward-thinking company, to help continue our growth and seek opportunities for career progression, this could be the role for you.
We are a leading provider of high-quality vans, cars and minibuses to retail, business and corporate clients. We are committed to providing our customers with exceptional service and ensuring they have a positive rental experience.
About the Role:
This is a dual-focus role. First and foremost, you will be part of our rental team — booking customers in, sending confirmations, serving customers on arrival, and checking vehicles in and out alongside your colleague. On top of that, you will be the person who keeps our fleet on the road, owning the relationships with workshops, dealerships and our damage team.
Your responsibilities will include:
- Providing excellent customer service, both in person and over the phone
- Processing rentals, managing customer accounts and supporting the day-to-day rental desk
- Checking vehicles in and out, identifying and recording damage
- Booking, liaising with and chasing workshops and dealerships for services, repairs and recalls
- Notifying customers of damage and progressing damage jobs through to resolution with our damage team
- Acting as a key communication point between management, logistics, the damage team and external suppliers
- Cleaning and delivering vehicles
- Managing the fleet and ensuring vehicles are well-maintained and roadworthy
- Travel to other branches for the day Weekend work (every other weekend)
Qualifications:
- Motor industry experience is essential — for example, a service advisor, aftersales or dealership booking role, or similar
- Previous vehicle rental experience preferred but not essential
- Full UK and clean driving licence, held for a minimum of 2 years
- A good understanding of computer software, including Excel, and confidence using multiple systems day-to-day — you should be comfortable picking up new platforms and understanding how different systems link together
- Excellent communication and interpersonal skills, with the ability to handle sensitive conversations (e.g. damage notifications) professionally
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
- Flexibility and adaptability
Benefits:
- Salary of £29,000 – £33,000 depending on experience
- Bonus potential 28 days annual leave
- Company pension scheme
- Future Bonus Scheme
- Ongoing training and development opportunities
- Excellent career progression prospects
- Additional benefits available depending on experience
To Apply:
Please send your CV to [email protected] for the attention of Adam.
Deadline:
Applications will be reviewed on a rolling basis until the position is filled.
Additional Information:
This is a full-time position, working 42.5 hours per week.
The successful candidate will be required to work every other weekend, with a day off in the week every other week on a rotational basis.
Travel may be required on occasion.
We are an equal opportunities employer and welcome applications from all sections of the community.
Please note: Only shortlisted candidates will be contacted for interview.
Job Type: Full-time
Benefits: On-site parking
Licence/Certification: Driving Licence (required)
Work Location: In person
Pay: £29,000.00-£33,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
