1st line support Work, Jobs in Frenchay, Gls (with Salaries)

1st Line Support Analyst
Chorus —Bristol
- Up to £27,000 a year
- Azure
- Organisational skills
- IT
Quick apply
9d
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
9d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
8d
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
10d
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
11d
Prisoner Escort and Driver
Serco Plc —Bristol
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Information Governance Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Contract Paralegal - Financial Litigation
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Support Worker
Pobl Group —Newport
- £13.45 an hour
- 8 hour shift
- Customer service
- IT
- Annual leave
- Employee discount
7d
Facilities Assistant (Bristol - Part Time)
Irwin Mitchell —Bristol
- Part-time
- Microsoft Outlook
- Organisational skills
- Front desk
7d
ERP Manager
Plant-Ex Ingredients Ltd —Avonmouth
- £35,000 - £40,000 a year
- Full-time
- SQL
- JavaScript
- IT
- Free parking
- Health & wellbeing programme
Quick apply
14d
IT Service Desk Analyst
Office for Students —Bristol
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
17h
Service Desk Analyst
University of Bristol —Bristol
- £32,080 - £35,608 a year
- Weekend availability
- Maintenance
- University
- IT
11d
Tech Support Analyst
L&C Mortgages —Bath
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
8d
Defect Analyst and Tester
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- SharePoint
- Software development
11d
E-Billing Assistant
TLT —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
Security Officer
Securitas UK —Trowbridge
- £13.39 an hour
- Night shift
- Customer service
- Communication skills
- Employee discount
Quick apply
Workshop & Service Desk Technical Analyst
WestSpring IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
3d
IT Support Engineer
iCOMAT —Gloucester
- Azure
- Software troubleshooting
- Customer service

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1st line support jobs near frenchay, gls

1st Line Support Analyst

Chorus -
Bristol

Quick apply

Job details

Up to £27,000 a year
9 days ago

Qualifications

Azure
Microsoft Exchange
IT support
Organisational skills
IT
Communication skills

Full job description

Key Responsibilities

Engage with customers via multiple channels (including phone, email and service portal), providing efficient and effective customer service to our customers end users and other key stakeholders
Act as the first point of contact for technical service requests and incidents, owning each ticket through to resolution or escalation
Ensure tickets are resolved within agreed SLAs, keeping customers informed of progress at every stage
Identify when tickets need escalating and provide clear, thorough handover notes in line with our standard operating procedures
Spot patterns that may indicate an underlying problem and flag them through our Problem Management process
Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained
Build good working relationships with our clients, developing familiarity with their environments over time
Youll also be part of an ISO-compliant organisation, which means upholding our standards around Quality Management, Information Security, data protection, and health & safety - all of which well fully support you with.
Undertake any other duties as reasonably requested.

What were looking for

This is a true entry-level role we do not expect you to arrive with all the answers. What matters most is the right mindset: someone who is genuinely curious, takes ownership of their work, and wants to grow. Beyond that, were looking for someone who brings:

A genuine interest in technology and how it supports the people and businesses that use it
Strong communication skills clear, friendly, and professional whether written or verbal
Good organisational skills and a proactive approach to managing your own workload
A collaborative approach you work well with others and ask for help when you need it
Reliability and ownership you follow through on commitments and keep people informed
Calm under pressure you can prioritise effectively when things get busy

It would be a bonus, but is not essential if you also have:

Previous experience providing IT support at 1st Line level, or in a similar service desk environment
Familiarity with Microsoft technologies, including M365 or Azure
Basic experience with Microsoft Exchange administration

We dont expect you to tick every box. If you meet most of whats listed above, wed still love to hear from you.

Our commitment to inclusion

At Chorus, we stay curious about the people we work with as much as the technology we work on. We believe diverse perspectives make us better and we are committed to building a workplace where different backgrounds, experiences and ways of thinking are welcomed and valued. We welcome applications from people of all backgrounds and experiences. If you need any adjustments at any stage of our recruitment process, please let us know. Please feel free to submit your covering letter via video if you prefer.

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1st line support jobs in frenchay, gls

1st Line Support Analyst

2nd Line Technical Support

IT Service Desk Analyst - 1st Line Support

1st Line Technical Analyst

1st Line NOC Engineer, UK

1st Line NOC Engineer, UK

Prisoner Escort and Driver

Information Governance Manager

Contract Paralegal - Financial Litigation

Support Worker

Facilities Assistant (Bristol - Part Time)

ERP Manager

IT Service Desk Analyst

Service Desk Analyst

Tech Support Analyst

Defect Analyst and Tester

E-Billing Assistant

Security Officer

Workshop & Service Desk Technical Analyst

IT Support Engineer

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