Banking Work, Jobs in Frenchay, Gls (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Bristol
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
Banking Representative - Bath
Metro Bank PLC —Bath
- £27,550 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Relationship Management Apprentice
National Westminster Bank PLC —Bristol
- From £25,785 a year
- Full-time
- Hybrid work
- Financial services
- Banking
- Annual leave
Finance Assistant
TLT —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
2d
Motor Finance Account Manager (Dealers - Birmingham and South West)
Tandem Bank —Bristol
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Finance Administration Assistant
TLT —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
Assistant Events Manager (FTC)
Lloyds Banking Group —Bristol
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- AI
3d
Deputy Chief Officer & Responsible Financial Officer
Shepton Mallet Town Council —Shepton Mallet
- From £39,862 a year
- Part-time
- Hybrid work
- Administrative experience
- Financial services
- In-person
- Employee discount
- Sick pay
Quick apply
5d
Treasury Analyst Middle Office
Computershare —Bristol
- Full-time
- Hybrid work
- Financial services
- Accounting
- Work from home
Assistant Manager - Supplier and Continuity Risk
Lloyds Banking Group —Bristol
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Microsoft Outlook
8d
Market Lead, Americas
National Westminster Bank PLC —Bristol
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
2d
SME Relationship Manager
Lloyds Banking Group —Bath
- Full-time
- Hybrid work
- Communication skills
- Banking
- Negotiation
2d
People Control Senior Manager
Lloyds Banking Group —Bristol
- £83,411 - £100,580 a year
- Full-time
- Hybrid work
- Communication skills
1d
Apperenctice - Mortgage and Insurance paraplanner
Best Mortgage Advise —Bristol
- Basic maths
- Financial services
- In-person
Quick apply
Financial Services (Regulatory) Associate Director
Osborne Clarke —Bristol
- Financial services
4d
Wealth Paraplanner
Royal Bank of Canada —Bath
- Full-time
- Customer service
- Communication skills
- Tax experience
9d
Treasury & Reporting Analyst
Ayvens —Bristol
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
- Free parking
- Annual leave
International Market Lead, Middle East
National Westminster Bank PLC —Bristol
- Full-time
- Hybrid work
- Travel
- Banking
- Annual leave
2d
RBC Brewin Dolphin - Wealth Manager - West of England
Royal Bank of Canada —Bristol
- Full-time
- Business development
- Communication skills
- Banking
Finance Manager
Bowood Hotel Spa and Golf Resort —Calne
- Full-time
- Microsoft Excel
- Hotel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
2d

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Customer Service Consultant

HSBC Global Services Limited -
Bristol

Apply Now

Job details

Full-time
From £26,000 a year
3 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
Play an integral part in customer education around HSBC digital services and fraud awareness.
Identify customers who are in vulnerable situations and determine the best way we can support them.
Help our customers with more complex banking needs to ensure they feel supported in their choices.

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
Be resilient to a continuous changing environment.

When & Where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

banking jobs in frenchay, gls

Customer Service Consultant

Banking Representative - Bath

Relationship Management Apprentice

Finance Assistant

Motor Finance Account Manager (Dealers - Birmingham and South West)

Finance Administration Assistant

Assistant Events Manager (FTC)

Deputy Chief Officer & Responsible Financial Officer

Treasury Analyst Middle Office

Assistant Manager - Supplier and Continuity Risk

Market Lead, Americas

SME Relationship Manager

People Control Senior Manager

Apperenctice - Mortgage and Insurance paraplanner

Financial Services (Regulatory) Associate Director

Wealth Paraplanner

Treasury & Reporting Analyst

International Market Lead, Middle East

RBC Brewin Dolphin - Wealth Manager - West of England

Finance Manager

I want to receive the latest job alerts for banking in frenchay, gls

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