It service desk Work, Jobs in Frenchay, Gls (with Salaries)

IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
10d
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
9d
Service Desk Analyst
Leidos —Bristol
- £24,900 - £29,300 a year
- Full-time
- Customer service
- IT
- In-person
- Annual leave
- Work from home
7d
Band 4 IT Service Desk Analyst - Bath
Avon and Wiltshire Mental Health Partnership NHS Trust —Bath
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
4d
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
7d
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
Application Operations Support Analyst
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
IT Support Analyst
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
4d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
2d
Support Analyst
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
IT Support Technician
Vishay —Newport
- Microsoft Powerpoint
- Windows
- Microsoft Office
Service Desk Engineer (9 Month FTC)
IVC —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Annual leave
- Employee discount
3d
IT Service Desk Technician
Osborne Clarke —Bristol
- Monday to Friday
- Azure
- Customer service
- Microsoft Office
1d
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Service Desk Engineer
Babcock International —Bristol
- £28,300 - £35,400 a year
- Full-time
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Senior Service Desk Analyst (DV Security Clearance)
CGI —Chippenham
- Full-time
- DevOps
- Agile
- IT
Quick apply
9d
Service Desk Manager
Ecotricity —Stroud
- Hybrid work
- Bar
- AWS
- Leadership
- Employee discount
IT Network & Infrastructure Analyst (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- Windows
- AWS

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IT Service Desk Agent

TRG UK Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£26,500 a year
10 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
IT support
Communication skills
Help desk

Full job description

IT Service Desk Agent

TRG Solutions Ltd

Bristol, BS16 7FL

Full-time, Permanent

Reporting to: Technical Helpdesk Manager

Salary: £26,500

About the Company

TRG is a leading Managed Services Provider (MSP), delivering innovative IT solutions and support to a diverse portfolio of clients across multiple industries including field service, transport & logistics, and retail. We pride ourselves on our ability to deliver reliable software, hardware, services, and connectivity that empower our clients to focus on their core business objectives.

About the Role

As a key member of our Managed Services team, you will play a critical role in managing customer service enquiries in line with company procedures and goals to ensure high levels of customer satisfaction. Acting as the primary point of contact for Managed Service customer queries, you will work closely with Account Managers, the Technical Team, and Operations.
The ideal candidate will bring a proactive attitude, excellent attention to detail, and a genuine passion for delivering exceptional service. Experience in desktop/laptop support is highly desirable, as the role involves troubleshooting and resolving issues with end-user devices. Knowledge or experience with Microsoft 365 is particularly advantageous.

Key Responsibilities

Resolve Managed Service customer incidents in line with agreed SLAs
Provide desktop and laptop support for end-users, ensuring swift resolution of hardware and software issues
Collaborate with third-party support teams to address and resolve end-user incidents
Redirect customer enquiries to the appropriate department promptly and monitor responses to maintain customer satisfaction
Manage and organise the general service desk ticket queue, including immediate closure of spam and duplicate tickets
Regularly update customers on ticket and order statuses
Resolve ServiceHub issues and assist with user setup requirements
Produce reports on customer service performance as required
Undertake additional reasonable tasks delegated by the line manager

Knowledge, Skills, and Experience Required

Knowledge of working with an ITSM tool is desirable but not essential
Experience in a service desk, helpdesk, contact centre, or desktop/laptop support role is highly desirable
Familiarity with Microsoft 365 is particularly advantageous
Strong customer-focused mindset, prioritising customer satisfaction
Proactive and self-motivated, with the ability to work under pressure and meet tight deadlines
Excellent verbal and written communication skills
Strong team player who can also work independently when necessary
Strong interpersonal skills, with the ability to build effective relationships at all levels
Adaptable and willing to embrace change and new challenges
Interest in mobile technology and IT support
Exceptional attention to detail, with confidence to seek support when required

Competitive Package

£26,500 per year
37.5 hours a week (flexibility on hours to be worked)
25 days holiday, rising to 27 days after 3 years’ service (plus Bank Holidays), pro rata
Pension scheme
On-site car parking within business park

Work Location: In person

Job Types

Full-time, Permanent

Schedule

Monday to Friday
Work Location: In person

Pay: £26,500.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

it service desk jobs in frenchay, gls

IT Service Desk Agent

IT Service Desk Engineer

Service Desk Analyst

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Senior IT Service Manager

Service Desk Analyst

Service Desk Analyst

Application Operations Support Analyst

IT Support Analyst

IT Support Analyst

Support Analyst

IT Support Technician

Service Desk Engineer (9 Month FTC)

IT Service Desk Technician

IT Infrastructure Analyst

Senior Service Desk Analyst

Service Desk Engineer

Senior Service Desk Analyst (DV Security Clearance)

Service Desk Manager

IT Network & Infrastructure Analyst (Security Focused)

I want to receive the latest job alerts for it service desk in frenchay, gls

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