Help desk engineer Work, Jobs in Gartree, Lec (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Junior Service Desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
1d
2nd Line IT Support Technician
DSM Group —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
Customer Service Coordinator (Full Time)
Arolite Limited —Wellingborough
- £26,500 - £28,500 a year
- Weekend availability
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
10d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
3d
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
Administration Coordinator
Bellrock Property and Facilities Management —Leicester
- £29,000 a year
- Hybrid work
- Data entry
- Organisational skills
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
2d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
IT Systems Engineer (Boomi)
Multi-Color Corporation —Daventry
- Full-time
- Computer Science
- Engineering
- ERP systems
Quick apply
Customer Care Champion - Call Handler
Otis —Leicester
- Full-time
- Communication skills
3d
Shift Technician
ISS Facility Services —Northampton
- £42,000 - £45,000 a year
- Rotating shift
- Maintenance
- In-person
Quick apply
Transport Operator
GXO Logistics —Coventry
- £31,724.16 a year
- Full-time
- Analysis skills
- Annual leave
- Employee discount
9d
Mechanical Contracts Manager
Blackrow Group —Leicester
- £55,000 - £73,109 a year
- Full-time
- Hybrid work
- Management
- Project management
- Welding
Quick apply
9d
Hard Services Manager
Amey Ltd —Northampton
- Full-time
- Travel
- Contracts
- Leadership
- Annual leave
Quick apply
16h
Transport Operator (Nights)
GXO Logistics —Coventry
- £31,724.16 a year
- Full-time
- Analysis skills
- Annual leave
- Employee discount
9d
Senior Geo - Environmental Engineer
PickEverard —Leicester
- AutoCAD
- Engineering
- Driving
- Annual leave
- Employee assistance programme
Regional Service Manager
JIK-Integral UK Limited —Belgrave
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance programme
- Employee discount
Quick apply

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help desk engineer jobs near gartree, lec

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Customer service
Communication skills

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

SUBMIT

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Refine Your Search

help desk engineer jobs in gartree, lec

Help Desk Engineer

Junior Service Desk Engineer

2nd Line IT Support Technician

Support Engineer - Mobile (Northamptonshire)

Customer Service Coordinator (Full Time)

L4 Network Engineer Apprentice

Customer Care Champion - Dispatcher

Quality Engineer

Administration Coordinator

Regional Support Engineer

Senior Service Desk Engineer

IT Systems Engineer (Boomi)

Customer Care Champion - Call Handler

Shift Technician

Transport Operator

Mechanical Contracts Manager

Hard Services Manager

Transport Operator (Nights)

Senior Geo - Environmental Engineer

Regional Service Manager

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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