Business support co ordinator Work, Jobs in Gateshead, Twr (with Salaries)

Business Support Co-ordinator
Wave Utilities —Durham
- From £26,634 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
12d
Employer Engagement Co-ordinator
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Remote
- Customer service
- Employee assistance programme
3d
Purchasing Co-ordinator
Hubbway Limited —Cramlington
- Up to £37,500 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
Resource Scheduling Co-Ordinator
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
8d
Plant Operator Co-ordinator
Hubbway Limited —Cramlington
- Up to £32,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Quick apply
Marketing, Community and Partnerships Co-ordinator
Spicy Brain Energy Ltd —Bedlington
- Full-time
- CRM software
- Social media management
- Bachelor's degree
- Free parking
Quick apply
8d
Administration Officer
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- Full-time
- Customer service
11d
Care Co-ordinator
Angel Care North Limited —Whickham
- £14 an hour
- Weekend availability
- Supervising experience
- Driving
- In-person
Quick apply
Careers Adviser
Progress Careers —Gateshead
- £14,700 - £16,800 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
- Referral programme
Work Place Coordinator
Mitie —Newcastle upon Tyne
- Full-time
Customer Engagement and Scrutiny Coordinator
Bernicia Group —Ashington
- £25,974 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
10d
Global Service Delivery Coordinator
Cintra HR & Payroll Services —Newcastle upon Tyne
- £26,250 - £29,500 a year
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
4d
Control Room Response officer
ASEL —Gateshead
- £13.41 - £13.68 an hour
- Full-time
- Microsoft Outlook
- IT
- Leadership
- Employee assistance programme
- Employee discount
Relief Control Room Response Driver
ASEL —Gateshead
- £13.68 - £14.21 an hour
- Microsoft Outlook
- IT
- Leadership
- Employee assistance programme
- Employee discount
4d
Swimming Teacher
Places for People —Ponteland
- £17.93 an hour
- Part-time
- Customer service
- Teaching
- Employee discount
Geotechnical Engineer
Igne Group Ltd —Chester-le-Street
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee discount
4d

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Employer Engagement Co-ordinator
Gateshead College —Gateshead
Mental health and wellbeing support, with 24/7 access to an employee assistance programme and counselling services. Fixed term for 6 months.
£26,109 a year
3d
Business Support Co-ordinator
Wave Utilities —Durham
Proactively contacting I&C customers as required to support the I&C Management function. Providing close support to I&C Account Managers and customers by…
From £26,634 a year
Quick apply
12d

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business support co ordinator jobs near gateshead, twr

Business Support Co-ordinator

Wave Utilities -
Durham

Quick apply

Job details

Full-time
From £26,634 a year
12 days ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
On-site parking

Qualifications

Customer service
Computer literacy
B2B

Full job description

Business Support Co-ordinator (37 hours per week, Permanent)

Location: Hybrid working with Salvus House, Durham as a base

Salary from £26,634, plus a discretionary bonus potential of up to 8% of annual salary

Job Level: D

Reporting to: Business Support Coordinator Team Leader

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrated the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHAT’S IN IT FOR YOU?

Wealth

Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
Bonus potential
Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
Income protection scheme
Personal accident insurance
4x salary life assurance
Free onsite parking

Time off

24 days holiday rising to 26 (plus bank holidays)
A day off for your birthday
Half a day on Christmas Eve and New Year’s Eve
The option to buy holidays
1 day paid volunteering

Wellbeing

Hybrid/Flexible working
Healthcare cashback and treatment scheme
Cycle to work scheme
24/7 Employee Assistance Programme
Free flu shots

Family Friendly

Enhanced maternity and paternity pay
Enhanced shared parental and adoption leave
We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

We are looking for a Business Support Coordinator to support the resolution of complex and routine queries raised via dedicated mailboxes, telephone contact, Account Managers and web contact. This role will work across the entire Industrial and Commercial team managing queries from across Key Accounts, Industrial, Commercial and Public Sector customers supporting customer responsiveness, driving customer satisfaction and ultimately retention. There will be a key focus on supporting the management of complaints across I & C. This role will also be key in the successful management and processing of our SWIM Pool requests from across the directorate

The role will suit you if you are accustomed to working a number of high volume workstreams.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

Providing close support to I&C Account Managers and customers by supplying accurate and timely account data
Managing complex billing changes where these changes are not supported by billing operations, for example ‘move in and move outs’, meter read corrections, bill postal address amendments, account name corrections.
Raising queries on behalf of the customer into the various systems operated by Wave
Providing end to end reporting and resolution using our internal record management system
Raising, reviewing and processing SWIM Pool documents.
Complaint management
Raising service orders for Account Managers
Data improvement and cleansing associated with customer queries.
Proactively contacting I&C customers as required to support the I&C Management function.
Building lasting and trusting relationships with both internal and external customers.

WHAT DO WE NEED FROM YOU?

You will be organised and flexible, contributing to the success of the wider team and business
Fully computer literate, with the ability to learn new systems
A proactive individual, able to resolve queries at first point of contact, in line with specific contractual requirements where applicable
Knowledge of working within a business-to-business environment
Experience of working within a fast-paced customer service environment
Experience of a variety of communication channels
Accustomed to working within SLA’s and working towards KPI’s

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

To apply for this position, please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. Please email your application to [email protected] by the closing date confirmed below.

Closing date: 4pm on 22 June 2026

Interviews are planned for Monday 29 and Tuesday 30 June 2026

BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting [email protected].

Quick apply

Refine Your Search

business support co ordinator jobs in gateshead, twr

Business Support Co-ordinator

Employer Engagement Co-ordinator

Purchasing Co-ordinator

Resource Scheduling Co-Ordinator

Plant Operator Co-ordinator

Marketing, Community and Partnerships Co-ordinator

Administration Officer

Care Co-ordinator

Careers Adviser

Work Place Coordinator

Customer Engagement and Scrutiny Coordinator

Global Service Delivery Coordinator

Control Room Response officer

Relief Control Room Response Driver

Swimming Teacher

Geotechnical Engineer

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