Join Our Award-Winning Care Team
At Dignicare, we believe everyone deserves to live safely, comfortably, and independently in their own home. We are looking for an organised, detail-focused Quality Assurance Administrator to support our growing domiciliary care service and help us maintain the highest standards of quality, compliance, and regulatory excellence.
This is an ideal opportunity for someone who enjoys working with systems, audits, compliance processes, and data management, and who takes pride in ensuring things are done accurately and efficiently.
What You'll Be Doing
Quality Assurance & Auditing
- Complete a range of quality audits using our systems and processes, including:
- Medication (MAR) audits
- Care planning audits
- Recruitment audits
- Staff quality audits
- In-home quality audits
- Infection control audits
- Governance audits
- Random GPS compliance audits
- Present audit findings to management and support the development of action plans.
- Conduct weekly compliance checks for new service users.
Medication Monitoring
- Produce and review weekly medication monitoring reports.
- Investigate discrepancies and support medication governance processes.
- Escalate concerns requiring further training, supervision, or performance management.
Systems & Compliance Administration
- Maintain audit trackers, spreadsheets, and compliance records.
- Set up new staff on quality management systems.
- Monitor completion of mandatory policies and procedures.
- Issue reminders and follow up on outstanding compliance requirements.
Operational Support
- Monitor hospital admissions and discharges.
- Update records and communicate relevant information to operational teams.
- Provide documentation to local authorities and healthcare professionals when required.
General Administration
- Answer telephone calls professionally and accurately record messages.
- Support management with reporting and inspection preparation.
- Maintain organised and inspection-ready records.
What We're Looking For
· Previous experience in an administrative, compliance, quality assurance, or governance role
· Excellent attention to detail and ability to spot discrepancies
· Strong Microsoft Excel and Microsoft Word skills
· Experience using digital systems and databases
· Excellent organisational and time-management skills
· Professional and confident communication skills
· Ability to work independently and use initiative
· Experience within health care, social care, compliance, or regulated environments would be advantageous
What We Offer
· Company Pension
· Employee Referral Programme
· Employee of the Month Awards
· Blue Light Card Eligibility
· Health Assured Employee Assistance Programme
· Funded Training & Qualifications
· Supportive and Friendly Management Team
Why Join Dignicare?
You'll play a key role behind the scenes in ensuring the quality and safety of care delivered to vulnerable people across our communities. Your work will directly contribute to maintaining high standards, supporting compliance, and helping us remain inspection-ready at all times.
Pay: £13.40 per hour
Benefits:
Work Location: In person
