2nd line technical Work, Jobs in glasgow, glg (with Salaries)

2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Glasgow
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
2nd Line Engineer (onsite) - Glasgow / Edinburgh
CBRE —Glasgow
- Full-time
- Software troubleshooting
- English
- Windows
1st Line IT Support Engineer
Ferguson Marine (Port Glasgow) Ltd —Port Glasgow
- £26,000 - £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Computer networking
Quick apply
1d
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Technical Apprentice Pre-registration Pharmacy Technician-B4 Annex 21
NHS Scotland —Glasgow
- £23,977 - £34,303 a year
- Full-time
- English
- IT
- Communication skills
13d
Administrator (Support & Operations)
HCLTech —Glasgow
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
1d
OT Network Engineer
Renewable Energy Systems Limited —Glasgow
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Travel
2h
Service Desk Apprentice
Foreign, Commonwealth & Development Office —East Kilbride
- £29,500 a year
- Full-time
- Customer service
- DevOps
- Presentation skills
- Annual leave
7d
Senior Live Service Analyst (UKSV)
Cabinet Office —Glasgow
- £37,922 - £41,992 a year
- Part-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Presentation skills
- Annual leave
1d
Operational Risk Digital Assets VP
Barclays —Glasgow
- Negotiation
2d
Senior IT Engineer - T3
Redsquid Communications —Glasgow
- Full-time
- Azure
- Computer Science
- Business
Quick apply

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Technical Support Assistant (F/T 37.5h)
Fitshop UK Limited —Glasgow
In this role you will be required to liaise with allocated customers and ensure a smooth after sales process, including for parts, repairs and installations.
£24,785 a year
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1st Line IT Support Engineer
Ferguson Marine (Port Glasgow) Ltd —Port Glasgow
Support deployed IT technology, products and services associated with Ferguson Marine, working closely with business stakeholders and external partners to…
£26,000 - £28,000 a year
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1d

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2nd line technical jobs near glasgow, glg

2nd Line Technical Engineer

Redsquid Communications -
Glasgow

Quick apply

Job details

Full-time

Qualifications

Azure
Technical support
Microsoft Office
IT support
SharePoint
Communication skills
Active Directory
Intune

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing,configuring& troubleshootinghardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keepingall backend systems up to date.
Ensuring that customer information and documentation on our systems isaccurate.
Providingproactive advice on bestpracticeand approaches for our customers.
Supporting onproject delivery work as needed.
Consistentlydevelopingyour skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionallyvisitingcustomer sites on an ad-hoc basis asrequired, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First timefix forissues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform–essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnectServices

Who you are:

You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

2nd line technical jobs in glasgow, glg

2nd Line Technical Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

2nd Line Engineer (onsite) - Glasgow / Edinburgh

1st Line IT Support Engineer

Regional IT Support Specialist

Technical Apprentice Pre-registration Pharmacy Technician-B4 Annex 21

Administrator (Support & Operations)

OT Network Engineer

Service Desk Apprentice

Senior Live Service Analyst (UKSV)

Operational Risk Digital Assets VP

Senior IT Engineer - T3

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