line technical Work, Jobs in glasgow, glg (with Salaries)

Technical Support Assistant (F/T 37.5h)
Fitshop UK Limited —Glasgow
- £24,785 a year
- Full-time
- Customer service
- Communication skills
Quick apply
2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
1st Line IT Support Engineer
Ferguson Marine (Port Glasgow) Ltd —Port Glasgow
- £26,000 - £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Computer networking
Quick apply
2d
Laboratory Assistant
Edrington —Glasgow
- Up to £31 an hour
- Laboratory experience
- Communication skills
- Store discount
- Employee discount
9d
Network and Systems Engineer
DFYNE —Uddingston
- Full-time
- Time management
- Free parking
- Annual leave
Automation Test Engineer
Motorola Solutions —Glasgow
- Full-time
- Java
- No degree
- Travel
- Employee stock purchase plan
- Employee assistance programme
Engineering Technical Lead
Planet DDS —Glasgow
- Hybrid work
- Azure
- DevOps
- APIs
- Annual leave
- Referral programme
IT Technical Support Engineer
NTT Data UK —Glasgow
- Hybrid work
- Travel
- In-person
- Communication skills
IT Technical Support Engineer
NTT Ltd —Glasgow
- Hybrid work
- Travel
- In-person
- Communication skills
Customer Assistance Support
iomart —Glasgow
- £26,500 a year
- Full-time
- IT
- Communication skills
14h
Software Support Analyst
CGI —Glasgow
- Full-time
- Azure
- DevOps
- Communication skills
Quick apply
Sheet Metal Worker
JMC Aviation —Glasgow
- Maintenance
7d
Modifications Technician (Polmadie)
CAF Rail UK —Glasgow
- £53,000 a year
- Overtime
- Annual leave
7d
Direct Technical Controller- Glasgow
City Facilities Management (UK) —Glasgow
- 8 hour shift
- Management
Direct Technical Controller - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Management
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Trainee TSSU Technician - Central Decontamination Unit B2
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Annual leave
- Employee assistance programme
14h
Overhead Line Engineers
Arcadis —Glasgow
- CAD
- Engineering
- Bachelor's degree
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Glasgow
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
ISM Technician
Axiom Technologies —Glasgow
- Full-time
- Software troubleshooting
- Windows
- Computer networking

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Technical Support Assistant (F/T 37.5h)

Fitshop UK Limited -
Glasgow

Quick apply

Job details

Full-time
£24,785 a year

Qualifications

Driving Licence
Customer service
Communication skills

Full job description

Supporting the Technical Support team, you will ensure the customer journey is seamless and that customers are adequately assisted with any technical problems with their fitness equipment.

This role will ensure that all processes are followed and after-sales technical support queries, returns, installations and repairs are managed swiftly and professionally.

You will also support with team performance, maintaining team vision and inspire the Technical Support team.

Delivering a speedy turnaround on returns, especially 3rd party returns, technical queries, spare parts, repairs, installations and quality issues.

Key Responsibilities:

Support the management of returns, parts orders, repairs, diagnostics, installations and 3rd party claims
Use multiple channels to connect with our customers and resolve all enquiries, including but not limited to quotes for parts, repairs, and complaints using WMS and Exchequer
Support other members of the team with WMS and Exchequer training
Promptly establishing and resolving customer faults and other technical queries, through telephone calls, e-mails and online web-chat
Assisting returns, spare parts, diagnostics and technical builds to support the after sales experience
Maintaining high standards in the warehouse area dedicated to technical support, including diagnostics / workshop area, returns and parts
Continuously looking at the internal processes and procedures in order to drive efficiencies.
Support with day to day escalated and/or operational questions from the team especially on WMS and Exchequer
Collaborating swiftly and professionally with the installation team and 3rd party partners to enable the best customer experience
Be comfortable with Health & Safety and enforce as part of daily activities
Continuous personal improvement; constantly striving to grow and develop yourself and the team
Continuous personal and professional development in area of expertise and maintaining strong product and technical knowledge

Who you will work with:

Liaising with colleagues in other departments to ensure smooth after sales service, including the diagnostics and parts team. Collaborating with Retail, Sales, Warehousing & Logistics partners to speedily & proactively resolve issues.In this role you will be required to liaise with allocated customers and ensure a smooth after sales process, including for parts, repairs and installations.

You will need:

Experience in customer care
A knowledge of fitness equipment
An understanding of the health and safety requirement in line with technical area
Strong communication and collaboration skills due to working with external customers, 3rd party suppliers and internal teams
Ability to problem solve and effectively communicate action plan
To be able to plan and organise personal workload and support all members of the team

Advantages though not essential

A Full UK Driving licence
A forklift licence

If this sounds like the ideal role for you, we would love to hear from you! Click apply and send us your CV. We look forward to receiving your application!

Job Type: Full-time

Quick apply

Refine Your Search

line technical jobs in glasgow, glg

Technical Support Assistant (F/T 37.5h)

2nd Line Technical Engineer

1st Line IT Support Engineer

Laboratory Assistant

Network and Systems Engineer

Automation Test Engineer

Engineering Technical Lead

IT Technical Support Engineer

IT Technical Support Engineer

Customer Assistance Support

Software Support Analyst

Sheet Metal Worker

Modifications Technician (Polmadie)

Direct Technical Controller- Glasgow

Direct Technical Controller - Glasgow

SAP Basis Application Support

Trainee TSSU Technician - Central Decontamination Unit B2

Overhead Line Engineers

Service Desk Consultant - 2nd Line (Infrastructure)

ISM Technician

I want to receive the latest job alerts for line technical in glasgow, glg

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