Policy advisor Work, Jobs in Glasgow, Glg (with Salaries)

Client Services Advisor
Jones Whyte —Glasgow
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
11d
Learning and Development Advisor (Temporary) - REQ06254
North Lanarkshire Council —Motherwell
- £43,043 - £49,231 a year
- Temporary
- Communication skills
- Annual leave
4d
HR Onboarding Governance Advisor - FTC
M&G plc —Stirling
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Annual leave
Customer Support Advisor (12m FTC)
LendInvest —Glasgow
- Hybrid work
- Customer service
- Communication skills
- Banking
- Employee assistance programme
- Employee discount
Justice Employability Advisor
The Lennox Partnership —Clydebank
- £24,479 a year
- Full-time
- Hybrid work
- Travel
- Negotiation
- Work from home
- Sick pay
Quick apply
10d
Customer Service Advisor (Zero Carbon Living)
OVO Energy —Glasgow
- £25,950 - £26,770 a year
- Full-time
- Travel
- Work from home
- Employee discount
Quick apply
Customer Service Advisor
NWH Group —Glasgow
- £27,976 a year
- Full-time
- Organisational skills
- IT
- Typing
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Fraud Analyst
Barclays —Glasgow
- Data analysis skills
- SQL
- Analysis skills
8d
People Experience Manager
University of the West Scotland —Paisley
- £58,225 - £67,468 a year
- Full-time
- University
- No degree
- Teaching
- Annual leave
- Employee assistance programme
Audit Advisor
AAB —Glasgow
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
SME Customer Success Advisor
Superscript —Glasgow
- Hybrid work
- Sales
- Customer service
- Communication skills
HR Advisor
Scottish Leather Group —Paisley
- £0.01 a year
- Day shift
- Management
- Human resources
- Free parking
- Annual leave
Quick apply
9d
Staff Environmental Advisor - Environmental Services (Glasgow, UK)
Burns & McDonnell —Glasgow
- Full-time
- Engineering
- Bachelor's degree
- Travel
EA to CFO
Weir Group —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Travel
HR Advisor
Sureserve —Bathgate
- £35,000 a year
- Microsoft Office
- Human resources
- Communication skills
- Annual leave
Quick apply
12d
Team Leader - Direct Investing Complaints
Barclays —Glasgow
- Continuous improvement
- Team management
- Organisational skills
2d
Occupational Health Advisor
TAC healthcare Group —Glasgow
- From £42,000 a year
- Part-time
- Microsoft Office
- Case management
- IT
- Annual leave
- Employee assistance programme
10d
Part Time Customer Service Advisor
Collegiate —Glasgow
- £12.71 an hour
- Part-time
- Computer literacy
- Data entry
- Communication skills
- Bereavement leave
- Sick pay
Quick apply
3d
Occupational Health Advisor
TAC —Glasgow
- From £42,000 a year
- Part-time
- Microsoft Office
- Case management
- IT
- Annual leave
- Employee assistance programme
10d

I want to receive the latest job alerts for policy advisor in glasgow, glg

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Services Advisor

Jones Whyte -
Glasgow

Apply Now

Job details

Permanent | Full-time
11 days ago

Benefits

Employee discount

Qualifications

Sales
Customer service
Microsoft Office
IT
Phone etiquette
HubSpot
Communication skills

Full job description

Role: Client Services Advisor

Place of work: Glasgow, City Centre

Contract type: Permanent, 35 hours per week

Working Hours: Monday-Friday, 9am-5pm

Are you someone who has a genuine desire to support people through some of the most difficult moments of their lives? Do you have experience in a customer service and/or care-focused role? If so, Jones Whyte has the perfect opportunity for you!

We are looking for a talented individual to play a pivotal role in our Bereavement departments success. This is your chance to shine, contribute your expertise, and grow alongside a company thats invested in your development.

The Role

As a Client Services Advisor within our Client Services Department, you will provide dedicated support to the Private Client Bereavement team, handling both inbound and outbound client enquiries.

You will play a key role in ensuring clients receive a high standard of service and are supported with care, professionalism, and sensitivity throughout their bereavement enquiries.

Working closely with a dedicated Team Leader and a supportive team of Client Services Advisors, you will also liaise with case handlers and Solicitors to ensure each client matter is managed efficiently, accurately, and within agreed timeframes. Collaboration is central to this role, as the department works collectively to ensure all client enquiries are addressed promptly and professionally.

This position offers the opportunity for personal and professional development, including progression within the firm. No prior legal experience is required, although it would be advantageous. A background in customer service, particularly within a call-handling environment, is essential.

The role offers a hybrid working arrangement, with a minimum of three days per week based in the Glasgow office, following the successful completion of office-based training.

Key Attributes

1+ year working in a customer service & call-handling environment
Excellent communication and active listening skills
Ability to build rapport quickly with others, particularly with people in distress
Professional, confident & courteous phone manner
Basic computing & IT skills (MS Office applications)
Positive forward-thinking mind-set
Genuine empathy and compassion for clients in difficult circumstances
Commitment to achieving the best possible outcomes for clients
Experience of sales, customer service and/or contact centres
Experience working towards daily/monthly KPIs/targets

Desirable but not essential:

Experience working in a law firm
Experience working with HubSpot

Responsibilities

To respond to inbound and outbound calls, emails, and web enquiries from bereaved clients and their families, handling each contact with care, patience, and compassion
To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
Talking to clients sensitively and empathetically to understand their requirements and selecting services to suit
Handling leads from multiple channels and controlling them through our leads management system
Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
Taking payments online and over the phone
Producing contracts and managing e-sign processes
Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
Providing an efficient, professional, and compassionate service to clients at all times
Attending and contributing to weekly team meetings

Company Benefits & Perks

Jones Whyte is proud to have been recognised as the Scottish Top Employer of the Year at The Herald and s1jobs Top Employer Awards 2025. This award reflects our commitment to creating a workplace where people thrive one that values career development, wellbeing, inclusivity, innovation, and community impact. As a firm, were dedicated to fostering an environment where every team member feels supported, empowered, and part of something meaningful.

We offer:

Competitive salary
Monthly Commission
26 days holiday plus 8 bank holidays.
Holiday Loyalty Scheme: Up to 5 additional days
Buy and Sell up to 3 holiday days each year
Enhanced maternity and paternity benefits
Wellbeing Support
Salary Extras employee discounts on retailers, dining, travel & more
Annual Company Day out
Hybrid working and modern Glasgow office
Birthday early finish and regular team events

Apply Now

Refine Your Search

policy advisor jobs in glasgow, glg

Client Services Advisor

Learning and Development Advisor (Temporary) - REQ06254

HR Onboarding Governance Advisor - FTC

Customer Support Advisor (12m FTC)

Justice Employability Advisor

Customer Service Advisor (Zero Carbon Living)

Customer Service Advisor

Customer Service Advisor

Fraud Analyst

People Experience Manager

Audit Advisor

SME Customer Success Advisor

HR Advisor

Staff Environmental Advisor - Environmental Services (Glasgow, UK)

EA to CFO

HR Advisor

Team Leader - Direct Investing Complaints

Occupational Health Advisor

Part Time Customer Service Advisor

Occupational Health Advisor

I want to receive the latest job alerts for policy advisor in glasgow, glg

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected