Customer service support specialist Work, Jobs in Glasgow, Sct (with Salaries)

Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Banking
- Life insurance
Senior Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
13d
Customer Assistant
Lidl —Rutherglen
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
9d
Fraud Specialist
Teleperformance —Glasgow
- Up to £28,500 a year
- Full-time
- Customer service
- English
- Financial services
- Annual leave
- Employee discount
Quick apply
Customer Service Support Specialist
Hewlett Packard Enterprise —Erskine
- Full-time
- Microsoft Excel
- Project management
- Organisational skills
12d
Customer Service Expert
Teleperformance —Glasgow
- £12.71 an hour
- Full-time
- Customer service
- In-person
- Paid training
- Employee assistance programme
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Glasgow
- Temporary
- Customer service
Customer Service Expert - B&M Glasgow
Teleperformance —Glasgow
- £12.21 an hour
- Full-time
- Customer service
- Typing
- In-person
- Employee discount
- Referral programme
6d
Customer Service Representative Lloyds Banking Group Disputes
Teleperformance —Glasgow
- £27,081.60 a year
- Full-time
- Customer service
- English
- Financial services
- Annual leave
- Employee discount
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Support Analyst
GAP Group —Glasgow
- Full-time
- Organisational skills
- IT
- In-person
Sales Assistant - UNIQLO Glasgow
Fast Retailing —Glasgow
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Administrator
GAP Group —Falkirk
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Labourer
Dyno-Rod —Glasgow
- From £13 an hour
- Overtime
- Driving
- In-person
- Free parking
- Store discount
Quick apply
11h
Legal Officer
HM Courts & Tribunal Service —Glasgow
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
Tesco Travel Money Advisor
Travelex —Glasgow
- £13 an hour
- Overtime
- Health & wellbeing programme
- Employee discount
Retail Customer Service- Weekends and Evenings
Entain —Glasgow
- £13 an hour
- Overtime
- Cash handling
9d
Customer Service Administrator
Hays Business Support —Stirling
- Customer service
- Microsoft Office
- Administrative experience
8d
Technical Bureau Operator
City Facilities Management —Glasgow
- From £25,918.20 a year
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply

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customer service support specialist jobs near glasgow, sct

Customer Service Advisor

Barclays -
Glasgow

Apply Now

Job details

Permanent
£26,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 05/06/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000107961

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer service support specialist jobs in glasgow, sct

Customer Service Advisor

Senior Customer Service Advisor

Customer Assistant

Fraud Specialist

Customer Service Support Specialist

Customer Service Expert

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Service Expert - B&M Glasgow

Customer Service Representative Lloyds Banking Group Disputes

Regional IT Support Specialist

Support Analyst

Sales Assistant - UNIQLO Glasgow

Customer Service Administrator

Specialist Customer Care – Intermediary Mortgage Expert

Labourer

Legal Officer

Tesco Travel Money Advisor

Retail Customer Service- Weekends and Evenings

Customer Service Administrator

Technical Bureau Operator

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