customer service team leader Work, Jobs in glasgow (with Salaries)

Team Leader - Work From Home
Teleperformance —Glasgow
- Weekend availability
- Remote
- Management
- Computer literacy
- Microsoft Office
- Work from home
- Employee discount
Quick apply
2d
Team Leader
Teleperformance —Glasgow
- Weekend availability
- Management
- Computer literacy
- Microsoft Office
- Employee discount
- Referral programme
2d
Customer Service Team Leader
William Hill —Glasgow
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
11d
Fraud Team Leader
Huntswood —Glasgow
- From £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Store discount
- Health & wellbeing programme
Quick apply
1d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Helpdesk Team Leader (Backshift) - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £29,214 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
12d
Client Services Team Leader (Internal Only)
Fleet Alliance —Glasgow
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Gym membership
- Flexible schedule
Quick apply
8d
People & Service Team Leader
River Island —Glasgow
- £27,520 a year
- Weekend availability
- Sales
- Leadership
- Communication skills
- Employee discount
Quick apply
9d
Takeaway Assistant Team Leader
Pasta Evangelists —Glasgow
- £13 - £14 an hour
- Full-time
- Referral programme
2d
Team Leader
Card Factory —East Kilbride
- £13 an hour
- Leadership
Cafe Team Leader
Tesco UK —Lanark
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
5d
VodafoneThree - Client Sales Lead
Vodafone —Glasgow
- Full-time
- Sales
- Negotiation
- Employee discount
4d
Opticians Team Leader
Boots —Glasgow
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
9d
Lead Food Manager
Sainsbury's —Glasgow
- From £36,250 a year
- Leadership
- Employee discount
11d
Lead Asset Strategy & Business Planning Manager
Network Rail —Glasgow
- £71,163 - £84,437 a year
- Full-time
- Communication skills
4d
Local Growth & Field Community Lead
Lightspeed Commerce, Inc. —Glasgow
- Full-time
- Remote
- Hospitality
- Google Suite
- IT
Quick apply
Digital Marketing Analytics Lead
The Cigna Group —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- SQL
Creative Lead Designer (Ecommerce / DTC Growth Focus)
Lenak —Glasgow
- £29,000 - £33,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
- Free parking
- Employee discount
Quick apply

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Team Leader - Work From Home

Teleperformance -
Glasgow

Quick apply

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Employee discount
Referral programme

Qualifications

Management
Computer literacy
Quality management
Microsoft Office
Leadership
Communication skills

Full job description

We have exciting opportunities available for new Team Leaders to join our prestigious banking client. If you thrive in a fast-paced environment, are a driven and competitive individual with a desire to develop and progress those around you then we would love to hear from you!

Team Leader vacancy

Start Date: 29th June

Location: On site role - Glasgow city centre

Hours: Full-time 40 hours per week, full flexibility required between 7am – 9pm Monday to Saturday & 10am to 5pm on Sunday

Contract: Permanent

The Role

As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations.

You will do this by ensuring a positive, productive, engaging team culture delivering a simply brilliant experience through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.

Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery of a simply brilliant experience in every interaction driving a high level of customer satisfaction:

Maintain effective control of all aspects of people processes including absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management, and all other employment related issues ensuring they are managed in line with policy frameworks
Contribute ideas and suggestions to improve business processes
Coach and encourage people to reach beyond their potential and to own and achieve their performance, quality, and customer outcomes consistently.
Create a highly engaging, inclusive, and fun work experience for your team.

Skills, knowledge and experience:

Proven people management skills with the ability to lead and motivate a team and act as a role model
Hands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels
Experience of working within a contact centre environment
Demonstrable experience of managing multiple workflows within a systems thinking environment
Understanding the direct and indirect impact of poor performance, attrition, and absence within the team and therefore able to strive for excellence in these regards yourself
Performance and quality management experience
Used to working in a high volume, fast paced, ever changing environment
Proven ability to multi-task a number of sometimes conflicting priorities
Passion for working as part of a team
Consistently strive to exceed customer expectations
Excellent communication and interpersonal skills
The ability to plan and prioritise your workload
Computer literate and have a working knowledge of Microsoft Office applications
Natural leader who acts decisively and who shows resilience
Adaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner
Strong work ethic
Strong motivational leadership confidence

Background Check Requirements:

Criminal Record Check
Credit Check
5 years address history
3 years referencing history

What you get from us

- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey

Quick apply

Refine Your Search

customer service team leader jobs in glasgow

Team Leader - Work From Home

Team Leader

Customer Service Team Leader

Fraud Team Leader

Service Desk Team Leader - Glasgow Head Office

Helpdesk Team Leader (Backshift) - Glasgow Head Office

Client Services Team Leader (Internal Only)

People & Service Team Leader

Takeaway Assistant Team Leader

Team Leader

Cafe Team Leader

VodafoneThree - Client Sales Lead

Opticians Team Leader

Lead Food Manager

Lead Asset Strategy & Business Planning Manager

Local Growth & Field Community Lead

Digital Marketing Analytics Lead

Creative Lead Designer (Ecommerce / DTC Growth Focus)

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