service associate Work, Jobs in glasgow (with Salaries)

Customer Support Collections Associate Glasgow
Aimée Willow Connex —Glasgow
- Analysis skills
- Communication skills
MULTIFUNCTIONAL SALES ASSOCIATE (12 hours- Buchanan Galleries- TEEN)
Mango —Glasgow
- 12 hour shift
- Sales
- Employee assistance programme
- Employee discount
Sales Associate
Belstaff —Glasgow
Quick apply
In Store Merchandiser
Footasylum —Glasgow
- Communication skills
5d
Sales Associate
NEXT —Glasgow
- £10.85 - £12.71 an hour
- Part-time
- Customer service
5d
Test Centre Associate - Glasgow
Reed In Partnership —Glasgow
- £13.45 an hour
- Part-time
- Customer service
- Driving
Kitchen Porter
Restaurant Associates —Glasgow
- £13.45 an hour
- Full-time
- Customer service
- Restaurant
11h
Urban Outfitters Sales Associate Fixed Term - Glasgow, Scotland
Urban Outfitters —Glasgow
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
5d
Associate - Large Loss/Catastrophic Injury Claims
Keoghs —Glasgow
- Full-time
- Hybrid work
- Office experience
- Employee discount
Quick apply
Field Service Technician - Glasgow
Kohler —Glasgow
- From £35,000 a year
- Overtime
- Customer service
- Plumbing
- Communication skills
Restaurant Associate
AC by Marriott Glasgow-Restaurant 1 —Glasgow
- £12.45 an hour
- Part-time
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Sales Associate
Castore —Renfrew
- 8 hour shift
- Sales
- Communication skills
Quick apply
Principal
Dental Guide —Clydebank
- Full-time
Sales Associate - Matchday
Castore —Glasgow
- Sales
- Communication skills
Quick apply
Inventory Associate
Chemify Ltd —Glasgow
- Laboratory experience
- English
- Microsoft Office
Quick apply
Purchasing Officer
Northern Marine Group —Glasgow
- Hybrid work
- Microsoft Excel
- Travel
- Communication skills
Privacy Compliance Coverage - Associate
Morgan Stanley —Glasgow
- Full-time
- Organisational skills
- Communication skills
Associate - Motor and Large Loss
Keoghs —Glasgow
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Associate Practice Development Nurse-Practice Development
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Monday to Friday
- Military
13d
Key Account Manager
Swagelok Scotland —Scotland
- From £45,000 a year
- Full-time
- Sales
- Driving
- Life insurance
Quick apply
7d

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Customer Support Collections Associate Glasgow

Aimée Willow Connex
Glasgow

Apply Now

Job details

Qualifications

Analysis skills
Communication skills

Full job description

Customer Support & Collections Associate - Glasgow Credit Control
Glasgow - Scotland

You will need to develop a deep understanding of the asset finance businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role.

RESPONSIBILITIES

Customer:

- Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
- Confidentially and empathetically communicate with customers through channels including telephone, post and email
- Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
- Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
- Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.

Policies & Procedures:

- Apply the Collections and Recoveries Standards, and associated procedures, to all customer dealings
- Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process
- Escalate complex queries or situations that cannot be resolved at first instance
- Identify improvements to enhance customer and/or Bank outcomes
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

- Prior experience in collections/recoveries, ideally in relation to lending products
- Experience with vulnerable customers
- Exceptional communication and interpersonal skills
- Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills
- The ability to demonstrate emotional intelligence, resilience and empathy
- Strong teamwork skills, able to collaborate effectively while maintaining individual workload in a fast paced environment

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/CAN:

- Deliver excellent customer service via previous customer facing roles with excellent and professional telephony skills
- Knowledge of collections and recoveries regulatory requirements and industry standards
- Proficiency in Alfa Financial Software

Apply for this Job

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Refine Your Search

service associate jobs in glasgow

Customer Support Collections Associate Glasgow

MULTIFUNCTIONAL SALES ASSOCIATE (12 hours- Buchanan Galleries- TEEN)

Sales Associate

In Store Merchandiser

Sales Associate

Test Centre Associate - Glasgow

Kitchen Porter

Urban Outfitters Sales Associate Fixed Term - Glasgow, Scotland

Associate - Large Loss/Catastrophic Injury Claims

Field Service Technician - Glasgow

Restaurant Associate

Sales Associate

Principal

Sales Associate - Matchday

Inventory Associate

Purchasing Officer

Privacy Compliance Coverage - Associate

Associate - Motor and Large Loss

Associate Practice Development Nurse-Practice Development

Key Account Manager

I want to receive the latest job alerts for service associate in glasgow

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