IT Technician
Location: Glenrothes
Full time – Monday to Friday
Company Introduction
CTDI is a full service, global engineering, repair and logistics Company providing best cost solutions to many of the worlds’ premier brands. We support the entire product life cycle, from original design input, pre-sales testing, local customisation and configuration through to our field support activities that include technical assistance as well as product repair, replacement and refurbishment programs.
The Role
The main objective of this role is to provide support to the organization covering all aspects of IT hardware, software and networking whether in person or using remote access tools.
Key Job Responsibilities
· Delivering a first-class service experience to IT department customers.
· 1st, 2nd and occasional 3rd line IT hardware, software, networking and desktop support for all users.
· Creating, maintaining and updating documentation.
· Supporting various departmental and business projects.
· Tracking and carrying out proactive and routine maintenance tasks on IT assets.
· Occasional back shift support dependant on business requirements
· On call, out of hours support, may be required dependant on the immediate business need.
· Be able to work independently & autonomously as well as part of a bigger team as and when required
Candidate Profile/Qualifications
· Previous IT Support experience
· A strong desire to learn new skills and take an active role in the IT department.
· Excellent customer service skills and a willingness to take ownership of issues.
· Willing to take the initiative and be creative in your approach to problem solving.
· Have a good sense of humor, be resilient and have patience
Skills
· At minimum, basic IT troubleshooting skills
· Work efficiently in a demanding, fast moving and high-pressure environment.
· Excellent problem solving leading to both problem resolution and root cause analysis.
· Strong communication skills both to individuals in person, or remotely and able to confidently communicate to groups informally and formally.
· Ability to work well within a team, while also being a self-reliant, self-starter as required.
· Effective participation in multiple concurrent projects.
Competency Framework
At CTDI we have defined a list of competencies which identify both the behaviours and the technical attributes employees must have, or must acquire, in order to perform effectively within their role.
Working Together
· Works effectively within a team and across other teams and functions.
· Promotes collaboration and commitment within a team to achieve goals and deliver results.
· Builds constructive working relationships and consistently treats colleagues with respect and understanding.
· Inspires others with a positive and enthusiastic approach to work.
· Maintains composure in difficult/pressurised situations.
· Communicates clearly and concisely both verbally and in writing.
Job Knowledge/Skills
· Demonstrates a broad understanding of the department and its activities.
· Utilises knowledge of the organisation and maintains knowledge of new developments in own field.
· Knows where to find relevant information.
· Probes information to gain a full understanding of the issue.
· Displays an ongoing commitment to learning and continuous improvement.
· Seeks development by embracing roles of increased responsibility and influence.
Drive for Results
· Gets the job done – focuses on results and desired outcomes and how best to achieve them.
· Shows interest in customer needs (internal/external) and responds in a timely manner.
· Explores options when unable to deliver anticipated results, and pursues solutions until satisfactory outcome is achieved.
· Maintains and encourages high performance standards.
· Checks the quality, accuracy and integrity of work.
· Has a strong sense of responsibility and works independently.
Reliability/Flexibility
· Adapts to changing business needs, conditions and work responsibilities.
· Adapts communication style and approach and is responsive to the audience.
· Is willing to take on additional tasks and responsibilities when required.
· Adjusts to change positively.
· Recovers quickly from setbacks, and seeks alternative ways to achieve goals/targets.
· Sees things through to completion.
Initiative/Problem Solving
· Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
· Identifies opportunities for improvement which provide solutions to workplace challenges.
· Gathers input where necessary when making a decision, and seeks solutions that are acceptable to others with conflicting interests and needs.
· Makes suggestions for improving systems and processes.
· Shows initiative and proactively steps in and does what is required.
· Takes appropriate steps to ensure that the right people are informed of any problems in a timely manner.
Commitment to Safety and Environment
· Adheres to all workplace and safety laws, regulations, standards and practices.
· Performs work in a safe manner at all times.
· Retains an awareness of personal workplace to minimise the likelihood of an accident or unsafe situation.
· Responds positively to safety related feedback.
· Positively encourages and support others to be safe while at work.
· Participates in continual Health & Safety training.
· Applies practice of ‘reduce, re-use and recycle’ practices wherever practicable, ensuring that unavoidable waste is disposed of responsibly.
· Committed to conducting themselves in an environmentally responsible manner.
Work Location: In person
