insurance claims Work, Jobs in gloucester (with Salaries)

Desk Investigator - Counter Fraud
AmTrust International —Bishops Cleeve
- £38,000 - £43,781 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Gym membership
9d
Property Surveyor (Insurance Claims)
FLTD Construction —Worcester
- Full-time
- Driving
- Communication skills
Quick apply
Warranty Executive
Listers —Worcester
- £32,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Health & wellbeing programme
- Employee discount
8d
Financial Planning Administrator
Attivo Group —Cheltenham
- Full-time
- Hybrid work
- CRM software
- English
- Administrative experience
- Work from home
Quick apply
Service Team Leader
Dick Lovett —Tewkesbury
- £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
9d
Marketing Officer
AmTrust International —Bishops Cleeve
- £42,819 - £47,319 a year
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
- Employee assistance programme
- Gym membership
9d
Employment Partner (Healthcare)
HCR —Worcester
- Business development
- Annual leave
- Gym membership
Community Learning Tutor
South Gloucestershire Council —Yate
- £13.02 - £26.04 an hour
- English
- Travel
- IT
- Annual leave
- Employee discount
Commercial Coordinator
Noriker Power Ltd —Cheltenham
- £30,000 - £35,000 a year
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
Quick apply
9d
Fleet Administrator
Compco Fire Systems —Worcester
- £26,500 - £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Case Manager - Corporate Health
HCML —Tewkesbury
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Digital Business Analyst
PoloWorks —Cheltenham
- Hybrid work
- Azure
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Senior Practitioner Social Worker
South Gloucestershire Council —Yate
- £45,091 - £48,226 a year
- Full-time
- Travel
- Annual leave
- Employee discount
Assistant Manager
Halfords —Evesham
- £34,093 - £40,893 a year
- Full-time
- Management
- IT
- Communication skills
- Annual leave
- Employee discount
5d
Agricultural Liaison Officers
Dalcour Maclaren —Tewkesbury
- Military
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
Workshop Controller
Listers —Worcester
- Up to £47,500 a year
- Full-time
- Health & wellbeing programme
- Employee discount
2d
Graduate Surveyor
Dalcour Maclaren —Cirencester
- Military
- Free parking
- Annual leave
Quick apply
Vehicle Technician
Halfords —Cheltenham
- £29,310 - £36,540 a year
- Full-time
- Driving
- Annual leave
- Employee discount
Social Worker or Advanced Social Worker
South Gloucestershire Council —Yate
- £36,363 - £44,075 a year
- Full-time
- Travel
- Annual leave
- Employee discount
3d
Social Care Practitioner or Advanced Social Care Practitioner (Social Work)
South Gloucestershire Council —Yate
- £29,540 - £35,412 a year
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
- Employee discount
3d

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Desk Investigator - Counter Fraud

AmTrust International -
Bishops Cleeve

Apply Now

Job details

Permanent | Full-time
£38,000 - £43,781 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Private medical insurance
Gym membership
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Report writing
Communication skills
Certificate in Insurance

Full job description

Applications are considered on a rolling basis Bishops Cleeve Hybrid Yearly salary: £38,000 - £43,781

Desk Investigator – Counter Fraud

The Role:
The Fraud investigator role is an integral part of Technical Claims at Marley Risk Consultancy’s (MRC), responsible for identifying, investigating, and mitigating fraudulent insurance claims. Through raising fraud awareness and delivering high‑quality, intelligence‑led investigations, you will support the development of a strong anti‑fraud culture, helping to protect the business, its clients, and honest customers from the financial and reputational harm caused by insurance fraud.

As an experienced investigative professional, you will apply intelligence‑led methodologies to enhance fraud detection, conduct robust and evidence‑based investigations, and support fair, consistent, and transparent claims outcomes, ensuring compliance with all legal, regulatory, and ethical standards.

You will work collaboratively with Claims, Underwriting, Legal, and external stakeholders, and will also support wider investigative activity across the business, including Major Loss and Recovery functions, where your investigative skills and analytical capability can add value.

Job Type: This role will be a full-time permanent contract (Mon-Fri).

Job Location: This role will be associated with MRC headquarters in Cheltenham but can be a fully remote, hybrid or office based. A presence at site locations will be required with occasional travel.

Key Activities:
Fraud Detection & Investigation

Identify potentially fraudulent claims through referrals, data analysis, intelligence gathering and fraud indicators.
Conduct end‑to‑end investigations into suspected claims fraud, including policy application fraud,exaggerated loss, staged incidents, and non‑disclosure.
Gather, analyse, and evaluate evidence from multiple sources (claim files, policy documentation, statements, databases, surveillance, financial and open source intelligence).
Conduct investigative interviews with claimants, witnesses, and relevant third parties in line with legal and procedural standards.
Obtain evidential statements
Maintain clear, auditable investigation records and case files.

Decision‑Making & Outcomes

Make balanced, evidence‑based recommendations on claim repudiation, settlement, recovery, or escalation to civil or criminal action.
Prepare concise, well‑structured investigation reports to support claims decisions and legal proceedings where required.
Support the recovery of fraudulent payments and prevention of further loss.

Intelligence & Prevention

Interrogation of Open Source and third party systems to produce intelligence reports
Contribute to intelligence gathering, fraud trend analysis, and the development of fraud indicators and profiles.
Share insights with Claims and Fraud teams to improve detection and prevention strategies.
Support continuous improvement of fraud controls, processes, and referral pathways.
Conduct fraud health checks across Major Loss claims to provide assurance
Provide investigative research reports to support claims and recovery opportunities

Stakeholder & External Engagement

Work collaboratively with Claims Handlers, Legal, Compliance, and Underwriting teams.
Liaise with external parties such as law enforcement, solicitors, insurers, loss adjusters, and industry bodies where appropriate.
Represent the organisation professionally in meetings, interviews, and external forums.

Governance, Compliance & Professional Standards

Ensure investigations comply with relevant legislation, regulatory requirements, and industry best practice (e.g. FCA, Data Protection, CPIA where applicable).
Act with integrity, fairness, and impartiality, ensuring customers are treated consistently and ethically.
Maintain confidentiality and data security at all times.

Other Duties
Perform additional tasks as reasonably required by the business.

Experience required:
Proven experience in insurance claims fraud investigation or a related investigative role.
Strong understanding of insurance claims processes and common fraud typologies.
Excellent investigative, analytical, and critical‑thinking skills.
Ability to assess evidence objectively and make defensible recommendations.
Strong written and verbal communication skills, including report writing and interviewing.
Conversation management interviews.
Obtaining evidential witness statements.
High level of integrity and attention to detail.
Ability to manage a caseload effectively and meet deadlines.
Use of using fraud detection tools, intelligence systems or data analytics.
Knowledge of industry databases and information- sharing arrangements.
Intelligence gathering and reports working to National Intelligence Model (NIM)

Desired Skills and Competencies:

Ethics, integrity, and professionalism
Strategic leadership and commercial acumen
Technical authority and judgement
Risk management and quality assurance
Client focus and stakeholder confidence
People leadership and talent development
Driving value for money and sustainable growth
Attention to detail
Expert verbal and written communication skills

Qualifications required:

Degree or equivalent
Professional qualifications or certification e.g. CII, CILA, ACFS

Benefits:

Enhanced company pension
Cycle to work scheme
Tech scheme
Life insurance (following successful completion of probationary period)
Private medical insurance (following successful completion of probationary period)
Flexible working
Employee assistance programme
Free gym membership

Support for your Continuing Career

Enhanced Maternity and Paternity leave

Free Gym Membership

ABOUT THE COMPANY

At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we’ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind.

We believe our people are our greatest asset. That’s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and makearealimpact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice.

Daisy Clover | Contact Person

Send e-mail

Apply Now

Refine Your Search

insurance claims jobs in gloucester

Desk Investigator - Counter Fraud

Property Surveyor (Insurance Claims)

Warranty Executive

Financial Planning Administrator

Service Team Leader

Marketing Officer

Employment Partner (Healthcare)

Community Learning Tutor

Commercial Coordinator

Fleet Administrator

Case Manager - Corporate Health

Digital Business Analyst

Senior Practitioner Social Worker

Assistant Manager

Agricultural Liaison Officers

Workshop Controller

Graduate Surveyor

Vehicle Technician

Social Worker or Advanced Social Worker

Social Care Practitioner or Advanced Social Care Practitioner (Social Work)

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