client excellence lead Work, Jobs in gloucestershire (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
13d
Director, Operations
Thermo Fisher Scientific —Gloucester
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
2d
Practice Operations & Patient Experience Manager
Organic Family Chiropractic —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Business Change Consultant
DXC Technology —Gloucester
- Full-time
- Analysis skills
- Project management
- Agile
- Employee discount
- Gym membership
Change Manager
Claranet —Gloucester
- Full-time
- Travel
- IT
- Financial services
7d
Supervisor
Mears Group —Evesham
- Up to £39,627 a year
- Monday to Friday
- Management
- Maintenance
- Driving
- Annual leave
- Employee assistance programme
Human Factors Operations Manager
Amentum —Gloucester
- Full-time
- Hybrid work
- Management
- Business development
- Continuous improvement
- Flexible schedule
14d
Complaints Manager
HCR —Worcester
- Customer service
- Supervising experience
- Mentoring
- Annual leave
- Gym membership
PMO Consultant (Delivery Insights)
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Microsoft Excel
- SharePoint
- Communication skills
Event Manager
Dearborn Estates —Chippenham
- £34,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
6d
General Manager
SSP —Gloucester
- £35,000 a year
- Sales
- Leadership
- Café
- Employee discount
Quick apply
Hospitality Meetings & Events Supervisor
Tewkesbury Park —Tewkesbury
- £28,000 - £28,500 a year
- 8 hour shift
- Hospitality
- Hotel
- Organisational skills
- Sick pay
Quick apply
6h
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Senior Consultant Project Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Presentation skills
- Contracts
- In-person
Enhanced Practitioner (Image Guided Biopsy) in Breast Imaging, Band 7
Gloucestershire Hospitals NHS Foundation Trust —Cheltenham
- £49,387 - £56,515 a year
- Full-time
- IT
14h
RBC Brewin Dolphin - Wealth Manager - West of England
Royal Bank of Canada —Cheltenham
- Full-time
- Business development
- Communication skills
- Banking
6d
Head of Underwriting Direct
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Head of Product
Roke —Gloucester
- Full-time
- Engineering
Human Resources Business Partner
Rubric Law Ltd —Monmouth
- £45,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- IT
- Free parking
- Work from home
Quick apply
2d
PMO Data & Reporting Analyst
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Microsoft Excel
- SharePoint
- Communication skills
14d

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Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
13 days ago

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

client excellence lead jobs in gloucestershire

Client Excellence Lead

Director, Operations

Practice Operations & Patient Experience Manager

Business Change Consultant

Change Manager

Supervisor

Human Factors Operations Manager

Complaints Manager

PMO Consultant (Delivery Insights)

Event Manager

General Manager

Hospitality Meetings & Events Supervisor

IT Service Desk Manager

Senior Consultant Project Manager

Enhanced Practitioner (Image Guided Biopsy) in Breast Imaging, Band 7

RBC Brewin Dolphin - Wealth Manager - West of England

Head of Underwriting Direct

Head of Product

Human Resources Business Partner

PMO Data & Reporting Analyst

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