Are you the kind of person who:
- Is bright, bubbly, and has a happy and outgoing demeanor?
- Takes delight in making customers happy and ensuring their needs are met?
- Enjoys solving customer problems?
- Loves keeping admin tasks under control?
- Keep things running smoothly and prevent problems even when you are not there?
- Get’s stuff done the right way?
- Is emotionally intelligent and can read people, being empathetic to their needs.
- Is proactive and looking to grow and rise to new challenges?
- Isn’t afraid to muck in to keep our practice in tip top shape?
About Us
We believe that life is better with animals and when we dedicate ourselves to helping others. We believe strong and healthy relationships matter and that is why Ashlands Veterinary Centre is the Vet of choice. The team is amazing and the work we do makes a positive impact on so many families who rely on their pets for love, connection, and support.
About You
We’re looking for someone who is a bubbly, outgoing person who loves helping clients get what they need and making them happy. You’ll also be one of those people who are good at reading people and dealing with strong emotions.
You will be one of (if not the most) trustworthy, honest person you know. You can be serious when needed, but in general, you like to have fun at work.
You’ll also be the sort of person who scares their friends with how organised you are. You are the person in your group who gets places early and is always hustling everyone else along!
Most importantly we are looking for someone who can fit our team culture and values. Those values and how they influence our behaviour are why we have such a special team vibe. So here’s what matters most to us:
We’re honest. We’re kind. We are conscientious. We value teamwork. We’re all about growth & learning. We’re fun!
If these things really matter to you too, there’s a very high chance we’ll get along well.
The Job
Being part of our Reception Team is a challenging but rewarding role. It doesn’t suit everyone as you need to be calm in stressful situations and a reassuring first point of contact for a client, that at times will be upset, frustrated and worried about their pet.
Your role will include:
- Answering phones quickly and effectively dealing with all of our client enquires.
- Making our clients (and their pets) feel welcome and relaxed about their visit.
- Booking appointments and setting reminders for clients so they do not miss essential health visits.
- Making sure all of our clients book or purchase the products or services our vets recommend to keep their pets healthy.
- Entering data accurately in our practice management software.
- Dealing with email enquiries and processing online orders as they come in.
- Keeping all documents filed correctly each day.
- Keeping your vets and nurses diaries up to date and ensure they don’t miss appointments or meetings.
- Ensuring the reception area meets our hygiene standard.
- Cashing up each day.
- Ensure test results are reported and filed on schedule.
- Making outbound calls for vaccine reminders and other important health events.
You would be working approximately 30hrs per week between 7.45 am and 7pm with some Saturday work across our Skipton, Glusburn & Ilkley sites.
Benefits include;
- £250 CPD allowance.
- Closed on Sundays and Bank Holidays.
- Staff discount scheme.
- Workplace pension scheme.
- Healthplan.
- Dedicated line management with development pathway.
- Cycle to work scheme.
- Team outings.
- Salary: £12.91/hr
When applying for this position please include a cover letter on why you are our next Client Care Professional.
Take a new path in your Career, take it with Ashlands Vets!
Pay: From £12.90 per hour
Experience:
- Customer Service: 1 year (required)
Work Location: In person
