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Operations Supervisor

Thermo Fisher Scientific -
Horsham

Apply Now

Job details

Full-time

Qualifications

Clinical research
Microsoft Office
Continuous improvement
Warehouse experience
IT
Leadership
Communication skills

Full job description

Work Schedule

7 1/2 hr shift

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Role:

When you are part of Thermo Fisher Scientific, you will do ambitious work, and be part of a team that values performance, quality, and innovation. As a member of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. As part of our global team, what you do contributes directly to our Mission:- enabling our customers to make the world healthier, cleaner and safer, alongside receiving strong support for your own career growth.

Fisher Clinical Services, part of Thermo Fisher Scientific, has an unwavering commitment to service, science and process engineering, Fisher Clinical Services is powered by people with an exceptional commitment to quality, deeply instilled ethics of personal responsibility and unrivalled expertise. We are exclusively focused on serving the packaging and distribution requirements of clinical trials across the world. Whether planning, packaging, labelling, storing, or distributing the important supplies needed to perform clinical research, for more than 27 years Fisher Clinical Services has been committed to delivering the highest possible value while ensuring adherence to the highest level of quality, performance, reliability and sustainability standards.

How will you make an impact?

Position Summary & Key Responsibilities:

This role is responsible for leading and coordinating activities across Operations, within regulated ambient, cold-chain and frozen environments. The Team Leader ensures safe, compliant, and efficient delivery of customer demand through effective people leadership, resource planning, performance management, and continuous improvement, while acting as a role model leader aligned to Thermo Fisher Scientific values.

Lead, coach and develop operational teams to achieve safety, quality, delivery, and cost objectives.

Plan, schedule, and allocate resources to meet customer demand and operational targets, ensuring on-time and in-full delivery, and efficient handover between shifts.
Maintain accountability for daily operational performance, output quality, and adherence to schedule.
Drive a safety-first culture by identifying, escalating, and assisting in the investigation of EHS risks, incidents, and near misses.

Ensure compliance with cGMP, safety & quality regulations, and Standard Operations Procedures
Support a culture of Continuous Improvement by utilising the PPI Lean Process
Raise and complete Quality Records on the Quality Management System, assisting with investigations and the identification of Corrective and Preventative Actions.
Develop, maintain, trend, and report departmental KPIs and support tier board reviews.
Lead performance discussions, assessments, and employee relations activities, including absence management.
Support onboarding, induction, training, competency management, and upskilling of team members.
Support internal, client, and regulatory audits and ensure timely completion of corrective actions.
Collaborate with cross-functional stakeholders including Quality, Engineering, Planning, HR, IT, Facilities, suppliers, and contractors.
Authorise purchase orders and support operational cost control where required.
Deputise for Operations Management when required and provide operational troubleshooting and decision-making support.
Maintain good housekeeping standards and promote a safe working environment.
Undertake any other duties on an ad-hoc basis as required by Line Management.

Minimum Experience, Knowledge & Skills:

Proven experience in a supervisory or management role within an operational environment (manufacturing, packaging, warehouse or similar)
Experience working in GMP, GxP, or heavily regulated environments
Strong people leadership, organisational, and problem-solving skills
IT literate, including experience with Microsoft Office and ERP systems
Competent in the use of electronic and automated equipment
Ability to work in ambient, cold-chain and -20°C environments as required

Desirable Experience:

Degree-level education or equivalent operational experience
Experience with PPI, Lean, or continuous improvement frameworks
Experience supporting regulatory inspections and client audits
Background in batch manufacturing, packaging, inventory management, or high-throughput operations

How will you get here?

Demonstrated leadership behaviours aligned to Thermo Fisher Scientific Core & Leadership Competencies, and 4i Values
Proven ability to lead, motivate, and develop teams in fast-paced, regulated operational environments

Strong communication and relationship-building skills, with the ability to influence across all levels of the business
Self-motivated, adaptable, and resilient, with the ability to prioritise and deliver under tight deadlines

Proactive approach to continuous improvement and change leadership
Commitment to fostering an inclusive, collaborative, and high-performance workplace
Appreciation and respect for diversity, cultures, and professional workplace standards
Flexible and adaptable, with the ability to respond to last-minute changes while maintaining a positive and “can do” attitude.

Physical Requirements / Work Environment

Frequently required to type, sit, stand, walk, lift and carry. May be required to push/roll heavy loads, work from height, and work with semi-automated/automated machinery. These activities will be in line with Health & Safety regulations, The Manual Handling Operations Regulations 1992 and related manual handling assessment criteria and guidance.

This position may include working with dry ice, liquid nitrogen, hazardous and infectious agents, as well as marked

changes in temperature.

This position requires a standard shift pattern and the working hours are Monday-Friday from 2.00pm-10.15pm.

Note: This job description outlines the role’s primary responsibilities and expectations but is not an exhaustive list. Duties may evolve based on business needs.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination based on any protected characteristic.

Apply Now

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How will you make an impact?

Lead, coach and develop operational teams to achieve safety, quality, delivery, and cost objectives.

Plan, schedule, and allocate resources to meet customer demand and operational targets, ensuring on-time and in-full delivery, and efficient handover between shifts.

Maintain accountability for daily operational performance, output quality, and adherence to schedule.

Drive a safety-first culture by identifying, escalating, and assisting in the investigation of EHS risks, incidents, and near misses.

Ensure compliance with cGMP, safety & quality regulations, and Standard Operations Procedures

Support a culture of Continuous Improvement by utilising the PPI Lean Process

Raise and complete Quality Records on the Quality Management System, assisting with investigations and the identification of Corrective and Preventative Actions.

Develop, maintain, trend, and report departmental KPIs and support tier board reviews.

Lead performance discussions, assessments, and employee relations activities, including absence management.

Support onboarding, induction, training, competency management, and upskilling of team members.

Support internal, client, and regulatory audits and ensure timely completion of corrective actions.

Collaborate with cross-functional stakeholders including Quality, Engineering, Planning, HR, IT, Facilities, suppliers, and contractors.

Authorise purchase orders and support operational cost control where required.

Deputise for Operations Management when required and provide operational troubleshooting and decision-making support.

Maintain good housekeeping standards and promote a safe working environment.

Undertake any other duties on an ad-hoc basis as required by Line Management.

Proven experience in a supervisory or management role within an operational environment (manufacturing, packaging, warehouse or similar)

Experience working in GMP, GxP, or heavily regulated environments

Strong people leadership, organisational, and problem-solving skills

IT literate, including experience with Microsoft Office and ERP systems

Competent in the use of electronic and automated equipment

Ability to work in ambient, cold-chain and -20°C environments as required

Degree-level education or equivalent operational experience

Experience with PPI, Lean, or continuous improvement frameworks

Experience supporting regulatory inspections and client audits

Background in batch manufacturing, packaging, inventory management, or high-throughput operations

How will you get here?

Physical Requirements / Work Environment