1st line support Work, Jobs in Goole, Ery (with Salaries)

1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
Technical Support Engineer (Level 1)
Stonemere IT —Kingston upon Hull
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Teaching Assistant
Doncaster City Council —Doncaster
- £25,584 a year
- Part-time
- School
12d
IT Support
Travail-Hiredonline —Doncaster
- £29,000 a year
- Remote
- SharePoint
- IT
- In-person
- Free parking
- Work from home
12d
Play Worker
Oasis Community Learning —Scunthorpe
- Part-time
6d
Support Worker - Adult Supported Living
Swanton Care and Community —Wombwell
- £12.60 - £13.10 an hour
- Day shift
- Communication skills
- Employee assistance programme
- Employee discount
Experienced IT & Technical Support Agent (VoIP & Broadband)
Hull Fibre Limited —Kingston upon Hull
- £25,000 - £26,850 a year
- Full-time
- Computer networking
- IT
- Linux
- Employee discount
Quick apply
14d
Administrator
North Yorkshire Council —Deighton
- £9,820 - £10,130 a year
- Call to connect
- Microsoft Office
- Organisational skills
- IT
Midday Supervisor
Doncaster City Council —Doncaster
- £3,549 a month
- Part-time
- Leadership
- School
11d
Learning Support Assistant
Doncaster City Council —Doncaster
- £11,246 - £25,989 a year
- Part-time
- Leadership
- School
11d
Store Manager - Leeds Area
Marks & Spencer —York
- Full-time
- Employee discount
IT Desktop Engineer
Wren —Barton-upon-Humber
- Azure
- Windows
- Microsoft Office
- Employee discount
- Gym membership
Quick apply
1d
Deputy Designated Safeguarding Lead & Family Support Worker
Rotherham Metropolitan Borough Council —Doncaster
- £23,724 a year
- Part-time
- School
8d
Key Stage 1 Class Teacher
Rotherham Metropolitan Borough Council —Doncaster
- £13,166 - £18,140 a year
- Part-time
- Classroom experience
- Communication skills
- School
4d
Midday Supervisor
Rotherham Metropolitan Borough Council —Doncaster
- £3,549 a month
- Part-time
- Leadership
- School
11d
Key Stage 1 Class Teacher
Doncaster City Council —Doncaster
- £13,166 - £18,140 a year
- Part-time
- Classroom experience
- Communication skills
- School
5d
Learning Support Assistant
Rotherham Metropolitan Borough Council —Doncaster
- £11,246 - £11,605 a year
- Part-time
- Leadership
- School
11d
Wraparound Playleader (afterschool provision)
Doncaster City Council —Doncaster
- £10,092 - £10,414 a year
- Part-time
- School
7d
Wraparound Playleader (afterschool provision)
Rotherham Metropolitan Borough Council —Doncaster
- £10,092 - £10,414 a year
- Part-time
- School
7d

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1st Line Support Engineer

The Spencer Group
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Free parking
On-site parking

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Description of Role

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications & Experience

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Pay: £28,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in goole, ery

1st Line Support Engineer

1st Line Support Engineer – Layer8

Technical Support Engineer (Level 1)

Teaching Assistant

IT Support

Play Worker

Support Worker - Adult Supported Living

Experienced IT & Technical Support Agent (VoIP & Broadband)

Administrator

Midday Supervisor

Learning Support Assistant

Store Manager - Leeds Area

IT Desktop Engineer

Deputy Designated Safeguarding Lead & Family Support Worker

Key Stage 1 Class Teacher

Midday Supervisor

Key Stage 1 Class Teacher

Learning Support Assistant

Wraparound Playleader (afterschool provision)

Wraparound Playleader (afterschool provision)

I want to receive the latest job alerts for 1st line support in goole, ery

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