And customer service Work, Jobs in Gosforth, Twr (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Cramlington
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
19h
Front of House Team Member
Nuffield Health —Newcastle upon Tyne
- Up to £26,707.20 a year
- Part-time
- Computer skills
- Café
- Communication skills
- Employee discount
- Gym membership
Customer Service Representative (Part-Time)
HSBC Global Services Limited —Newcastle upon Tyne
- From £25,000 a year
- Part-time
- Customer service
- Communication skills
- Employee discount
Customer Team Member
Co-op —Whitley Bay
- £13.04 an hour
- Overtime
- Bakery
- Store discount
- Employee discount
23h
Customer Service Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Full-time
- Customer service
Customer service Advisor (Sales)
TEAM RH FITNESS LTD —Gateshead
- £26,250 - £26,251 a year
- Sales
- Typing
- Communication skills
- Free parking
- Employee discount
Quick apply
Store Team Member
Home Bargains —Newcastle upon Tyne
- £12.71 - £13.00 an hour
- Part-time
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
2d
Service Colleague
ASDA —Benwell
- £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
1d
Sales Advisor
Hotel Chocolat —Newcastle upon Tyne
- £13.05 an hour
- Hotel
- Café
- Employee discount
10d
Short-term Temporary Team Member
NEXT —Cramlington
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
7d
Sales Colleague
Currys —Cramlington
- £12.71 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
1d
Test Center Administrator (Newcastle Upon Tyne)
Pearson —Newcastle upon Tyne
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales Assistant-Sunderland. 1 1
Smyths Toys —Sunderland
- £11.00 - £12.90 an hour
- Temporary
- Customer service
4d
Reservations Agent
The Inn Collection —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Annual leave
Quick apply
8d
Tesco Travel Money Advisor
Travelex —Newcastle upon Tyne
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Assistant
Lidl —Morpeth
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
4d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Customer Service Representative
REFLEX LABELS LIMITED —Newcastle upon Tyne
- Full-time
- Customer service
- No experience needed
- Organisational skills
Receptionist
PDSA —Newcastle upon Tyne
- £13.47 - £13.87 an hour
- Part-time
- Word processing
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
9d
Team Member (Stock)
NEXT —Gateshead
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount

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Customer Service Representative

HSBC Global Services Limited -
Cramlington

Apply Now

Job details

Full-time
From £25,000 a year
19 hours ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you’re on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

and customer service jobs in gosforth, twr

Customer Service Representative

Front of House Team Member

Customer Service Representative (Part-Time)

Customer Team Member

Customer Service Advisor

Customer service Advisor (Sales)

Store Team Member

Service Colleague

Sales Advisor

Short-term Temporary Team Member

Sales Colleague

Test Center Administrator (Newcastle Upon Tyne)

Sales Assistant-Sunderland. 1 1

Reservations Agent

Tesco Travel Money Advisor

Customer Assistant

Customer Service Advisor

Customer Service Representative

Receptionist

Team Member (Stock)

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