All staff at Chiptech receive a tailored, structured, and supportive onboarding experience designed to welcome you and help you feel confident within your role. During your first weeks, you will have time to learn our products, systems, and processes at a steady pace, with space to ask questions and practice new skills. Your onboarding will include:
- Clear, step‑by‑step training on Chiptech products, tools, and troubleshooting workflows
- Shadowing opportunities with experienced colleagues across the Technical Support Team and the wider team.
- Regular check‑ins with your manager to review progress, ask questions, and adjust your learning plan
- Regular check-ins and access to wellbeing support with a dedicated mental health professional
- Access to documentation, guides, and learning resources you can revisit whenever you need
- A supportive team environment where it’s normal to pause, think, and ask for help
We don’t expect anyone to know everything on their first day. We will endeavour to give you the time, structure, and support to build your confidence and develop.
As a Technical Support Advisor, you will:
- Provide clear, calm, and professional communication via email and phone
- Translate technical issues into straightforward, accessible explanations
- Use active listening and de‑escalation techniques when supporting customers
- Communicate limitations, risks, and resolutions in a diplomatic and reassuring way
- Follow established troubleshooting steps to investigate issues
- Use logs, device data, and basic network checks to gather information
- Record accurate, structured notes in the ticketing system
- Escalate issues appropriately when they fall outside your scope
- Share knowledge with colleagues to support consistent practices and learning
- Contribute to small‑scale projects, improvements, or investigative tasks
- Help maintain accurate CRM records and high‑quality documentation
- Identify and suggest practical improvements to tools, processes, and workflows
- Support incident response with organised actions and clear communication
- Contribute to improving system reliability, troubleshooting efficiency, and overall support quality
- Experience with CRM systems (HubSpot or similar)
- Confidence with Microsoft Excel (Data Entry, Data Quality, Data Analysis)
- Experience in a customer-facing or service-orientated role
- Experience in creating and maintaining technical documentation
- Fluent Swedish and Norwegian speaker or C2 Level qualified
- A commitment to providing thoughtful, respectful customer service.
- Curiosity about technology and how things work.
- A proactive approach to learning and development, at your own pace.
- Clear communication with colleagues and stakeholders, in whatever format works best for you.
- Comfort following established processes and offering ideas for improvement.
- Ability to explain technical topics in a way that suits the listener.
- Ability to stay grounded during busy periods, with support from the team.
- Attention to detail and a methodical approach to tasks.
- Ability to recognise patterns or trends and share insights.
- Confidence prioritising tasks and managing a varied workload.
- A professional and considerate manner in written and spoken communication.
- A comfortable telephone manner (with reasonable adjustments available if needed).
Chiptech is committed to creating an inclusive environment where everyone can thrive. If you need adjustments at any stage, such as alternative interview formats, extra processing time, written questions in advance, or a quiet space, we are happy to provide.
We want everyone at Chiptech to feel supported, valued, and able to thrive. Our benefits include:
- 25 days annual leave plus bank holidays and an extra day off for your birthday
- Company pension scheme
- Enhanced sick pay
- Enhanced maternity and paternity pay
- Employee wellbeing support, including access to counselling sessions
- Training and development opportunities, with clear pathways for progression
- Regular team check‑ins and a supportive culture focused on kindness, clarity, and collaboration
- Bike 2 Work Scheme
- Subsidised company events
- Discounts in selected local businesses
We review our benefits regularly to ensure they remain fair, supportive, and aligned with our values.
Location: Lancaster | Reporting to: Technical Support Manager | Salary: £25,000 – £30,000 (depedent on experience)
