Support agent Work, Jobs in Great Finborough, Sfk (with Salaries)

1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
Technical Support Agent
POP Telecom —Newmarket
- From £26,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Field Agent / Warrant Officer
Resolvecall —Ipswich
- £26,689.78 a year
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Estate Agent
The Property Experts —Bury St. Edmunds
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Finance Assistant (part-time)
Property Solutions Group —Earls Colne
- £17,000 - £19,000 a year
- Part-time
- In-person
- Annual leave
Quick apply
11d
Branch Admin & Foreign Exchange Consultant
Premier Travel Ltd. —Bury St. Edmunds
- From £24,800 a year
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Work from home
- Employee discount
Quick apply
6d
Estate Agents Canvasser
Nicholas Estates Ltd —Ipswich
- From £13 an hour
- Part-time
- CRM software
- Salesforce
- In-person
Quick apply
Residential Conveyancing Paralegal
Atkins Dellow —Bury St. Edmunds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Newmarket
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Residential Property Admin Support / Secretary
Atkins Dellow —Bury St. Edmunds
- Full-time
- Microsoft Office
- Care plans
Site Agent
M Group —Ipswich
- Civil engineering
- Team management
- Leadership
- Annual leave
- Employee assistance programme
LPS Operator
Associated British Ports —Ipswich
- 12 hour shift
- Computer literacy
- Communication skills
6d
Commercial Property Paralegal
Atkins Dellow —Bury St. Edmunds
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Head of Customer Growth
Fred. Olsen Travel —Ipswich
- Monday to Friday
- Sales
- Customer service
- Hotel
- Employee discount
5d
Ocean Freight Quotations Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Annual leave
Quick apply
9d
Executive Secretary
Block Management UK Ltd —Sudbury
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Free parking
Quick apply
Commercial Estate Agent
The Commercial Property Experts —Haverhill
- £75,000 - £125,000 a year
- Remote
Quick apply
Letting Agent
The Letting Experts —Colchester
- £70,000 - £100,000 a year
- Remote
Quick apply
Ocean Freight Import Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
4d
Accounts Assistant
Clarksons —Ipswich
- Microsoft Office
- Analysis skills
- Accounting
2d

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1st Contact Agent

Call Assist -
Colchester

Quick apply

Job details

Full-time
£10.85 - £12.71 an hour

Benefits

Annual leave
Company pension

Qualifications

GCSE

Full job description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us provide the very best service, we are looking for a 1st Contact Agent to join our Customer Service department in our Colchester office.

Job purpose

To deal with Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Main Tasks

Investigation and resolution of complaints over the phone to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.

The ideal candidate will have the following:

Ability to work under pressure using your own initiative.
Ability to discuss customer’s complaint with them via the phone, email and letter.
Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

Benefits

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
Opportunities for progression within the Company
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

Salary:

The salary is dependent on age:

16 to 20 - £10.85 p/h
21+ - £12.71 p/h

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Type: Full-time

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

support agent jobs in great finborough, sfk

1st Contact Agent

Technical Support Agent

Field Agent / Warrant Officer

Estate Agent

Finance Assistant (part-time)

Branch Admin & Foreign Exchange Consultant

Estate Agents Canvasser

Residential Conveyancing Paralegal

JUNIOR SALES CONSULTANT

Residential Property Admin Support / Secretary

Site Agent

LPS Operator

Commercial Property Paralegal

Head of Customer Growth

Ocean Freight Quotations Coordinator

Executive Secretary

Commercial Estate Agent

Letting Agent

Ocean Freight Import Coordinator

Accounts Assistant

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