It support Work, Jobs in Guildford, Eng (with Salaries)

IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
IT Support Assistant
Accent Catering Services Ltd —Staines-upon-Thames
- £30,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Free parking
- Employee assistance programme
Quick apply
IT Support Engineer
Air Charter Service —Surbiton
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Time management
Quick apply
10d
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
Technology Support Analyst
Stevens & Bolton —Guildford
- Weekend availability
- Remote
- Customer service
- Windows
- Organisational skills
9d
System Support Administrator
Impact Food Group —Woking
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Annual leave
- Employee discount
Quick apply
4d
Field Support Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Windows
- IT
- Linux
- Annual leave
Quick apply
9d
Apprenticeship in IT Support
ramsac —Guildford
- £16,500 a year
- Hybrid work
- Customer service
- IT
Quick apply
Technical Customer Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Free parking
- Employee assistance programme
Quick apply
9d
1st Line IT Support Analyst FTC
Achieve together —Oxshott
- £28,325 a year
- Azure
- Customer service
- Windows
- Employee discount
Quick apply
1st Line IT Support Engineer
Cleshar Contract Services —London
- £12.71 an hour
- Full-time
- Windows
- IT
- In-person
Quick apply
11d
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
9d
IT Local Support Professional
Canon —Uxbridge
- Up to £33,450 a year
- Full-time
- Microsoft Office
- SharePoint
- IT
5d
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Desktop Support Engineer
Servers.com —Guildford
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Windows
- Scripting
- Annual leave
- Work from home
Quick apply
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
2d
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
IT Engineer
Class Technology Solutions Ltd —Ascot
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
6d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
IT Support Technician
ServiceTec Airport Services International Limited —London
- Weekend availability
- Customer service
- Windows
- IT
- Free parking
- Annual leave
Quick apply
10d

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IT Support - Trainee

ramsac
Guildford

Quick apply

Job details

£26,000 - £27,000 a year

Qualifications

Azure
Customer service
Microsoft Office
IT
Active Directory

Full job description

Why your job is important to us

We promise our clients that we will provide straight forward, efficient and secure IT management. For most clients their most frequent interaction with us, is through our remote helpdesk service. Clients contact support at a moment of personal stress – they are busy hardworking folk who can’t get something to work, and we can all empathise with that feeling! Your job is to be proactive, professional and friendly – fixing their issue, preventing it from happening again, making them feel calm and confident in your ability, and making sure that the client feels well communicated with, in a manner that hasn’t made them feel silly for calling in the first place! The feeling you leave the client with after your call, will often form that clients whole opinion of our firm. To our clients, you are ramsac!

Wow, that’s refreshing!

Clients tell us it’s our personable, proactive approach that really makes a difference.

On a day to day basis you will:

Help our clients with any tech question they need to raise, by phone, portal or email.
Deal with a wide variety of users with varying levels of technical knowledge.
Manage a demanding case load in line with SLAs, as well as answering incoming calls and emails.
Escalate issues quickly when appropriate.
Liaise with third parties and log tickets for vendor support and warranty claims.
Research issues for which you don’t have an immediate answer.
Adhere to average daily ticket closure targets.
Be proactive in keeping customers updated with the status of their support ticket and ensuring customer ratings are within target.
Think about not only how to fix a ticket, but how to ensure a problem doesn’t return.
Manage changes in a way that minimises risks to the client’s ability to operate.
Act as a ‘Champion’ within the team for designated clients, reviewing our documentation and being a point of knowledge.
Maximise efficiency and speed of service by utilising our automation tools as appropriate.

About You

Inspire us!

We want to be known as the most ‘can do’ well-polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?

What’s really important to us:

The ability to be self-motivated and highly organised.
A genuine interest in IT and a desire to build your career.
The ability to keep it simple – no one’s impressed with jargon that only serves to belittle the end user.
Experience of providing great customer service.
The ability to remain calm and to make clients feel that they are the most important person on the planet!
Able to mentor less experienced colleagues as necessary.
Can do attitude in assisting your peers with any questions or challenges they may encounter.

In return, we promise

We are absolutely focussed on providing great IT careers! We have a 5 Glassdoor rating, an ‘outstanding’ rating in the UK Best Companies employee engagement survey, and we were recently named Surrey’s Employer of the Year. We promise on the job learning, industry accredited qualifications and a proven career development path to ensure you continue to grow and develop.

The icing on the cake

Experience within Office 365 and Azure through use of the MS Partner Portal
Knowledge of the MS Office Suite
Knowledge of Active Directory
Experience managing on-premise Servers using remote management tools
Knowledge or experience offering advice on security best practice to end user

Applications Close - 15th June

Quick apply

Refine Your Search

it support jobs in guildford, eng

IT Support - Trainee

IT Support Assistant

IT Support Engineer

IT Intern (Part-time)

Technology Support Analyst

System Support Administrator

Field Support Analyst

Apprenticeship in IT Support

Technical Customer Support

1st Line IT Support Analyst FTC

1st Line IT Support Engineer

IT First Line Support Technician

IT Local Support Professional

Training and Support SME (Military)

Desktop Support Engineer

Specialist IT Services and Support II

IT Support Technician (Level 1)

IT Engineer

Desktop Support Engineer

IT Support Technician

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