Protection specialist Work, Jobs in Haddenham, Bkm (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
13d
General Counsel - Data Protection Specialist
Whitbread —Houghton Regis
- £68,000 - £73,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
1h
Court- Based Independent Domestic Violence Advisor (IDVA) One Year Contract- Maternity Leave Cover
Reducing the Risk of Domestic Abuse —Thames Valley
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Working with children
- No degree
Quick apply
Thrive Practitioner
On Track Education —Towcester
- £27,510 - £39,300 a year
- Full-time
- Working with children
- Mentoring
- Organisational skills
- Store discount
- Employee discount
Quick apply
10d
Safeguarding Practitioner
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £39,959 - £48,117 a year
- Part-time
- Analysis skills
- Travel
- Annual leave
6d
Social Worker – Fostering - Family and Friends Team
Buckinghamshire Council —Aylesbury
- Full-time
- Communication skills
- Free parking
- Annual leave
4h
Quality Improvement Lead
Principal Medical Limited —Bicester
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Sick pay
Quick apply
12d
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Azure
- Customer service
- Windows
Land Based Activities - Specialist Production Instructor (SPI) - Commercial Horticulture - HMP Aylesbury
Ministry of Justice —Aylesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Basic maths
- English
- Presentation skills
- Annual leave
7d
Workday Support Apprentice
Steven Eagell Limited —Milton Keynes
- Microsoft Excel
- Organisational skills
- Time management
Quick apply
11d
Governance and Compliance Officer
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- University
- Employee discount
Support Worker (Complex Needs)
The Housing Network —Aylesbury
- £29,000 a year
- Weekend availability
- Working with children
- In-person
- Care plans
- Health & wellbeing programme
- Annual leave
Quick apply
Governance and Business Operations Specialist (Reserve list)
European Space Agency —Harwell
- English
- Administrative experience
silverstone, northampton
On Track Education Services —Towcester
- £27,510 - £39,300 a year
- Part-time
- English
- Education
- Organisational skills
7d
Thrive Practitioner
On Track Education Services —Towcester
- £27,510 - £39,300 a year
- Full-time
- Organisational skills
- Communication skills
- School
7d
PR Specialist
Rebellion —Oxford
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Relocation assistance
Quick apply
EMEA Benefits Specialist
Blackhawk Network —Hemel Hempstead
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Post 16 Further Education SEND Manager
TCHC Group —Watford
- £40,000 - £45,000 a year
- Monday to Friday
- Education
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Employee Relations Advisor
Fugro —Wallingford
- Full-time
- Data analysis skills
- English
- Communication skills
- Referral programme
Human Risk Analyst - Cyber Security Awareness Training
Saepio —High Wycombe
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
13 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

protection specialist jobs in haddenham, bkm

Customer Support Specialist (Application Support)

General Counsel - Data Protection Specialist

Court- Based Independent Domestic Violence Advisor (IDVA) One Year Contract- Maternity Leave Cover

Thrive Practitioner

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IT End-User Support Specialist

Land Based Activities - Specialist Production Instructor (SPI) - Commercial Horticulture - HMP Aylesbury

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Governance and Compliance Officer

Support Worker (Complex Needs)

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Thrive Practitioner

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EMEA Benefits Specialist

Post 16 Further Education SEND Manager

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